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Director Patient Jobs in Mapleton, UT (NOW HIRING)

Ernest Health

Patient Care Tech-Full Time (Night)

Provo, UT · On-site

$16.50 - $22.75/hr

We have a great full time opportunity for a Patient Care Technician in Provo, Utah. As a ... providing direct bedside care to patients. Integrates the hospital's mission and "Guiding ...

New

Ernest Health

Patient Care Tech-Full Time (Night)

Provo, UT · On-site

$16.50 - $22.75/hr

We have a great full time opportunity for a Patient Care Technician in Provo, Utah. As a ... providing direct bedside care to patients. Integrates the hospital's mission and "Guiding ...

New

DaVita

Patient Care Technician

Cedar Valley, UT · On-site

$15.75 - $20.75/hr

... Patient Care Technician (PCT) to support patients with end-stage renal disease in an outpatient ... As a PCT, you'll provide direct, hands-on care under RN supervision, helping patients through life ...

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Showing results 1-20

All JobsPatient JobsDirector Patient JobsDirector Patient Jobs in Mapleton, UT

Director Patient information

See Mapleton, UT salary details

$31.6K

$114.4K

$164.1K

How much do director patient jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director patient in Mapleton, UT is $114,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,300.00 and $137,700.00 per year, depending on experience, location, and employer.

What does a Director of Patient Services do?

A Director of Patient Services oversees the delivery of care and services to patients within a healthcare organization. They are responsible for managing staff, ensuring compliance with healthcare regulations, improving patient satisfaction, and developing policies to enhance the quality of care. This role often involves collaborating with other healthcare leaders, monitoring patient outcomes, and implementing strategies to improve service efficiency and effectiveness.

What is the difference between Director Patient vs Patient Services Manager?

AspectDirector PatientPatient Services Manager
Required CredentialsBachelor's degree, healthcare management certification often preferredBachelor's degree, healthcare or customer service experience
Work EnvironmentExecutive healthcare settings, hospitals, clinicsPatient care departments, outpatient clinics, hospitals
Employer & Industry UsageHospitals, healthcare organizations, health systemsHospitals, clinics, healthcare providers
Common Search & ComparisonStrategic leadership, healthcare administrationPatient experience, department management

The main difference between a Director Patient and a Patient Services Manager lies in their scope and level of responsibility. The Director Patient typically oversees multiple departments, sets strategic goals, and manages overall patient care policies. In contrast, the Patient Services Manager focuses on day-to-day operations within a specific department, ensuring patient satisfaction and staff coordination. Both roles require healthcare knowledge, but the Director Patient holds a higher-level leadership position with broader responsibilities.

What are the primary challenges a Director of Patient Experience may face, and how are they typically addressed in a healthcare setting?

A Director of Patient Experience often encounters challenges such as balancing patient satisfaction with operational efficiency, managing diverse teams, and implementing system-wide quality improvements. These challenges are typically addressed through strong leadership, regular staff training, data-driven decision-making, and fostering a culture of open communication among staff, patients, and families. Directors also collaborate closely with clinical and administrative teams to identify pain points and develop actionable strategies for enhancing patient care and satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Patient Services, and why are they important?

To thrive as a Director of Patient Services, you need extensive experience in healthcare administration, a relevant degree (such as a BSN or MHA), and strong knowledge of regulatory compliance. Familiarity with healthcare management systems, quality improvement frameworks, and often certification such as Certified Patient Experience Professional (CPXP) is highly valued. Exceptional leadership, strategic thinking, and communication skills help foster collaboration and drive patient-centered care initiatives. These competencies are crucial for ensuring high standards of patient service, regulatory compliance, and organizational effectiveness.
Director Patient jobs near you
Sr. Director, Contact Center

Sr. Director, Contact Center

Serenity Mental Health Centers

Provo, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Sr. Director, Contact Center

Company: Serenity Healthcare

Location: Provo, UT (In-office)

Travel: ~25% domestic, plus international travel at least twice per year

About Serenity

Serenity Healthcare is one of the fastest-growing multi-site specialty medical platforms in the country. Founder-led, ten years in market, 1,000+ employees, 40+ clinics across multiple states, and growing 100% year over year — without PE or venture capital.

We deliver advanced, in-office medical interventions including TMS (transcranial magnetic stimulation), IV ketamine, and medication management. Our patients come to us because nothing else has worked (treatment-resistant patients), and our model is built around moving them from consult to treatment with a high-trust, education-led approach.

We are scaling fast, hiring operators who have done it before, and building a leadership bench that will carry us through the next 40 clinics — and the 40 after that.

The Opportunity

The Sr. Director of Contact Center owns the team that feeds and supports our entire clinic network. Every lead follow-up, new patient inquiry, scheduling call, established patient interaction, email, text, insurance call, and back-end patient paperwork task runs through your department.

Our contact center operation is staffed by Patient Care Coordinators across five corporate offices — Mesa, AZ; Provo and Lehi, UT; Farmers Branch, TX; and Sandy Springs, GA — with a portion of back-end support now scaling in Ghana.

This is a builder's seat. You're not running a steady-state call center, you're scaling it alongside a business that doubles every year. You will be measured on hard numbers: lead conversion, patient satisfaction, and patient retention. You will be expected to drive those numbers up, quarter over quarter, while volume climbs and the footprint expands.

What You'll Own

Operations -

  • A multi-site contact center operation spanning five U.S. offices and a growing international support team in Ghana
  • The full contact lifecycle of inbound and outbound calls, lead follow-up, scheduling, new patient inquiries, established patient support, email, text, insurance calls, and back-end patient paperwork
  • Operational standards and accountability — consistent execution of company policies, procedures, scripts, and playbooks across every site, domestic and international

People -

  • The full team of managers and supervisors and the Patient Care Coordinators underneath them
  • Workforce performance — staffing, scheduling, occupancy, quality assurance, and service levels across all sites
  • Talent density — recruiting, developing, and retaining top-tier contact center leaders and coordinators

Performance -

  • The sales-and-service motion — coaching teams to convert leads with a consultative, education-first approach while delivering a high-quality patient experience
  • KPI ownership across:
    • Lead-to-visit conversion
    • Patient satisfaction
    • Patient retention

What Success Looks Like

  • Conversion from lead to new patient visit trends up, period over period
  • Patient satisfaction and retention metrics improve while contact volume grows
  • Establish a manager and supervisor scorecard to drive outcomes and manage out underperforming staff timely and efficiently
  • Develop managers and supervisors to run their teams with discipline, consistency, and a clear set of metrics
  • The Ghana support operation is integrated, productive, and held to the same standards as domestic sites
  • Balancing accountability, sales, and culture

Who We Want

  • 5-10 years of director-level leadership in a call center or contact center environment
  • A track record running a contact center that blended sales and customer service, not pure service, not pure sales
  • Proven ability to take a contact center operation and make it measurably better with higher conversion, higher satisfaction, tighter execution
  • Metrics-focused, culture-minded. You run your operation off a scorecard and you expect your leaders to do the same in a way that grows people, teams, and culture
  • Excited to set a high bar and hold people to it
  • Strong recruiter and developer of talent — people you've hired follow you
  • Experience managing multi-site teams; experience with offshore or international support teams is a plus
  • Comfortable with a consultative sales motion and coaching frontline teams to execute one
  • Willing to travel ~25% domestically and internationally at least twice per year, and to work fully in-office

No prior healthcare experience required. We are sourcing for contact center leaders from any high-growth, sales-and-service environment.

Benefits

  • 90% company-paid medical, dental, and vision for the employee and all dependents
  • 401(k)
  • 3 weeks PTO
  • 10 paid holidays
  • Annual company trip for the employee plus one

Location & Travel

This role is fully in-office. We prefer the Director to sit in our Provo, UT office.

Expect approximately 25% domestic travel to check in across all five contact center sites, plus international travel at least twice per year to support the Ghana operation.

Serenity Healthcare is an equal opportunity employer. Employment is contingent on a background check and drug screening.