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Director Owner Services Jobs (NOW HIRING)

Vacatia, Inc.

Account Director

Las Vegas, NV · On-site

We're looking for an experienced Account Director who is passionate about building relationships ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Las Vegas, NV

Account Director Location: Onsite at The Grandview in Las Vegas Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Las Vegas, NV · On-site

Account Director Location: Onsite at The Grandview in Las Vegas Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Kissimmee, FL · On-site

Account Director Location: Onsite, Parkway in Orlando, Florida Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Kissimmee, FL · On-site

Account Director Location: Onsite, Parkway in Orlando, Florida Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Las Vegas, NV · On-site

Account Director Location: Onsite at The Grandview in Las Vegas Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Kissimmee, FL · On-site

Account Director Location: Onsite, Parkway in Orlando, Florida Create Successful Owners. Build ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Las Vegas, NV · On-site

We're looking for an experienced Account Director who is passionate about building relationships ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Vacatia

Account Director

Kissimmee, FL · On-site

We're looking for an experienced Account Director who is passionate about building relationships ... Build meaningful, long-term relationships with owners through personalized service and proactive ...

Marriott Vacations Worldwide

Collaborating with Global Resort Operations and Owner Services team members to identify ... Direct work of non-management staff when appropriate; * Influence work of cross-functional, multi ...

Vertiv Co

Senior ERP Product Owner - Services

Westerville, OH · On-site

$122K - $162K/yr

Skilled at orchestrating alignment across distributed teams without direct authority Professional ... VRT)brings together hardware, software, analytics and ongoing services to enable itscustomers ...

Vertiv Co

Senior ERP Product Owner - Services

Westerville, OH · On-site

$121K - $161K/yr

Skilled at orchestrating alignment across distributed teams without direct authority Professional ... VRT) brings together hardware, software, analytics and ongoing services to enable its customers ...

Mathnasium

Assistant Center Director

Glendale, AZ

$18 - $22/hr

Support the Center Director/Owner in administering student assessments and developing student ... Provide exceptional customer service by building relationships with families and communicating ...

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Director Owner Services information

See salary details

$35K

$92.1K

$175K

How much do director owner services jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director owner services in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a director owner services?

Director Owner Services is a leadership role typically found in industries such as hospitality, real estate, or property management. This position is responsible for overseeing and managing the relationship between a company and its property owners or stakeholders. The Director ensures owners receive excellent service, handles communications, resolves issues, and often works to maximize owner satisfaction and retention. They may also coordinate on financial performance, legal compliance, and operational improvements for owner portfolios. The role requires strong communication, strategic planning, and management skills.

What are the key skills and qualifications needed to thrive as a director owner services?

To excel as a Director Owner Services, you need strong leadership abilities, a background in hospitality or property management, and experience managing owner or client relationships, often supported by a relevant degree. Familiarity with property management systems (PMS), CRM platforms, and financial reporting tools is typically required. Exceptional communication, problem-solving, and negotiation skills help foster trust and ensure smooth interactions between owners and the organization. These competencies are vital for maintaining owner satisfaction, driving business growth, and ensuring operational excellence.

How does a director owner services typically collaborate with other departments to enhance client satisfaction?

A Director of Owner Services regularly works cross-functionally with teams such as operations, sales, and customer support to ensure that owner concerns and needs are addressed promptly and effectively. This collaboration often involves coordinating service improvements, resolving escalated issues, and developing communication strategies to keep owners informed. By fostering strong relationships with other departments, the Director can advocate for owners' interests and drive initiatives that enhance the overall client experience.

What are popular job titles related to Director Owner Services jobs?

For Director Owner Services jobs, the most frequently searched job titles are:

Infographic showing various Director Owner Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Account Director

Las Vegas, NV • On-site

Vacatia, Inc.
Internet and IT • 1 - 10 employees
Learn more about Vacatia, Inc.external

Other

Posted 26 days ago

Job description

Location: Onsite at The Grandview in Las Vegas

Create Successful Owners. Build Lifelong Relationships.

At Vacatia, we believe ownership is more than a purchase- it's the beginning of a lifetime of unforgettable vacations. Our mission is to create successful owners by helping every owner understand, use, value, and grow with their ownership.

We're looking for an experienced Account Director who is passionate about building relationships, delivering exceptional customer experiences, and helping owners maximize the value of their vacation ownership.

If you enjoy combining hospitality, relationship management, and strategic customer success, this is your opportunity to make a lasting impact.

What You'll Do

As an Account Director, you'll serve as a trusted advisor for a portfolio of owners, helping them successfully navigate every stage of their ownership journey-from onboarding and activation to vacation planning, engagement, retention, and future growth.

  • Build meaningful, long-term relationships with owners through personalized service and proactive communication.
  • Help new owners confidently activate and begin enjoying their ownership.
  • Re-engage inactive owners and restore confidence through education, vacation planning, and tailored solutions.
  • Recommend personalized vacation experiences based on each owner's travel goals and lifestyle.
  • Educate owners on Club Vacatia benefits, exchange opportunities, and ownership programs.
  • Serve as the owner's advocate by partnering with Sales, Marketing, Product, Operations, Accounting, Owner Care, and other departments.
  • Maintain detailed owner profiles and engagement history within Salesforce.
  • Use customer insights and analytics to improve engagement, satisfaction, and long-term loyalty.
  • Leverage technology, CRM tools, and AI-enabled engagement solutions to enhance the owner experience.
  • Help shape the future of Vacatia's Owner Success strategy through continuous improvement and innovation.
What Success Looks Like

In this role, success is measured by the impact you make-not simply the number of calls or activities completed.

You'll help improve:

  • Owner activation
  • Net Promoter Score (NPS)
What We're Looking For

We're looking for professionals who are relationship-driven, customer-focused, and passionate about helping people create incredible vacation experiences.

Qualifications
  • Bachelor's degree in Business, Hospitality, Marketing, Communications, Customer Experience, or a related field.
  • 5+ years of experience in Customer Success, Account Management, Hospitality, Vacation Ownership, Owner Services, Client Relations, or Relationship Management.
  • Experience managing a portfolio of clients or customers.
  • Hospitality, travel, resort, or vacation ownership experience is strongly preferred.
  • Salesforce or other CRM experience.
  • Experience using customer data and analytics to drive engagement.
Knowledge, Skills, Abilities
  • Builds long-term relationships.
  • Creates exceptional customer experiences.
  • Is an excellent communicator and trusted advisor.
  • Thinks strategically while remaining highly organized.
  • Solves problems and finds creative solutions.
  • Is comfortable using technology, CRM systems, and AI-enabled tools.
  • Thrives in a collaborative, fast-paced environment.
  • Is motivated by helping customers succeed.
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