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Director Operations Manager Jobs in Pickering, ON

GALE

Creative Operations Manager

Toronto, ON · Hybrid

... Operations Manager to lead resourcing and delivery on a high-volume production account. This role ... Partner closely with the Director of Program Management and resourcing counterparts to flag ...

Okta

Customer Success Operations Manager

Toronto, ON · On-site

The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ... make a direct impact on how we integrate the customer journey from sales through to customer ...

AlayaCare

Revenue Operations Manager

Toronto, ON

About the Role As Revenue Operations Manager, you'll help AlayaCare strengthen the systems and ... Reporting to the Director, Revenue Operations, you'll own the vision, architecture, and evolution ...

LIUNA Local 183 Credit Union

Be Seen First

Manager Operations

Vaughan, ON · On-site

CA$75K - CA$80K/yr

The Manager-Operations is a key participant in assisting the CEO. Is involved in the overall ... Direct experience in the Credit Union System is preferred, and consideration will be given to other ...

RESA Power

Manager, Operations

Thornhill, ON · On-site

Position Summary The Manager, Operations is focused on running the assigned facility. Focus on ... Responsible for hiring and training of direct reports. Conduct interviews, complete job reviews ...

DBNC Group

Call Centre Operations Manager

Scarborough, ON · On-site

CA$65K - CA$85K/yr

You'll lead a team of 6 that's growing to 10. You'll have direct access to leadership, real support ... Create meaningful operational improvements that reduce friction, prevent issues, and drive ...

New

MedMatch Recruitment

Director of Operations

Toronto, ON · On-site

CA$110K - CA$125K/yr

Director of Operations - Healthcare Home Care Services Position Summary Reporting directly to the ... Provide leadership to Regional Managers to strengthen client relationships, support business ...

MedMatch Recruitment

Director of Operations

Toronto, ON

CA$110K - CA$125K/yr

Director of Operations - Healthcare Home Care Services Position Summary Reporting directly to the ... Provide leadership to Regional Managers to strengthen client relationships, support business ...

DBNC Group

Call Centre Operations Manager

Scarborough, ON · On-site

CA$65K - CA$85K/yr

You'll lead a team of 6 that's growing to 10. You'll have direct access to leadership, real support ... Create meaningful operational improvements that reduce friction, prevent issues, and drive ...

New

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Director Operations Manager information

What does a director operations manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

What are the key skills and qualifications needed to thrive as a director operations manager?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

What are the most commonly searched types of Operations Manager jobs in Pickering, ON?

The most popular types of Operations Manager jobs in Pickering, ON are:

What job categories do people searching Director Operations Manager jobs in Pickering, ON look for?

The top searched job categories for Director Operations Manager jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Director Operations Manager jobs?

Cities near Pickering, ON with the most Director Operations Manager job openings:

Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Pickering, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution.

Creative Operations Manager

GALE

Toronto, ON • Hybrid

Full-time

Posted 19 days ago

Key responsibilities

  • Own and establish a formal resourcing process to manage high-volume creative workflows.

  • Analyze incoming creative requests, forecast resourcing needs, and coordinate work flow to ensure on-time, quality output.

  • Manage project estimation, create integrated project plans, and oversee project communication and issue resolution.

Job description

GALE is the world's first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge's Business Transformation Agency of the Year and Adweek's U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. 

We work with brands such as Delta, Uber, Starbucks, Chili's, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you're driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you! 

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace

Your Impact

We're currently seeking a Creative Operations Manager to lead resourcing and delivery on a high-volume production account. This role is a hybrid of a Creative Resourcer and an Integrated Project Manager with an initial focus on taking ownership of creative capacity planning, resource allocation, and production traffic; bringing order to a high-volume, fast-moving workflow.

From there, this role will expand into broader Integrated Project Management responsibilities, owning end-to-end delivery across disciplines.

What You Will Be Doing:
Creative Resourcing & Traffic
  • Own and stand up a formal resourcing process from the ground up, bringing structure to a high-volume, currently instinct-driven workflow.
  • Analyze incoming creative requests and forecast resourcing needs against team capacity, staying ahead of upcoming projects rather than reacting to them.
  • Build and maintain a resource allocation/staffing plan using Everest (GALE proprietary tool), Smartsheets, and Excel, aligned to production timelines and client deliverables.
  • Coordinate the flow of work through the creative process (briefing, routing, reviews, approvals) ensuring on-time, quality output.
  • Monitor workload across designers, writers, and producers, and rebalance assignments as priorities shift, including last-minute changes and reprioritizations.
  • Maintain granular, real-time visibility into team availability, skillsets, and utilization (e.g., knowing who's a fast copywriter vs. a strong systems designer) to inform staffing decisions.
  • Own and lead a weekly cross-functional resourcing meeting with creative leads, account leads, and PMs; arriving with proposed solutions rather than reacting to issues without a plan.
  • Partner closely with the Director of Program Management and resourcing counterparts to flag capacity gaps and build the case for additional headcount when needed.
  • Forecast and roadmap staffing needs on a regular basis (weekly, quarterly, annually) 
  • Serve as a go-to resource for creative directors and client partners fielding real-time staffing questions as new projects and shifting priorities arise.
  • Establish and refine best practices/processes for resourcing and traffic management, with the goal of stabilizing the process within the first 30-60 days.

 Integrated Project Management (Growing Focus Over Time)

  • Manage project estimation, understanding objectives and scope, and collaborate across domains to develop an integrated approach.
  • Create and own integrated project plans.
  • Manage daily scrums, status reporting, and integrated project communications.
  • Manage and help resolve project issues across multiple large, cross-disciplinary teams.
  • Act as a motivating leader, setting goals, purpose, and direction for the team.
  • Foster an open, communicative, and collaborative work environment, including global interoffice relationship building.
  • Update clients on weekly project developments and manage client communications, expectations, negotiations, and feedback.
Who You Are:
  • 6+ years of experience in creative operations, resource/traffic management, or project management within a creative or digital agency environment.
  • Experience building or managing creative resourcing/staffing processes on high-volume production accounts.
  • Genuinely energized by solving the resourcing puzzle. Last-minute shifts, competing priorities, and demanding stakeholders don't rattle you; you enjoy the game.
  • Strong creative intuition, able to quickly learn and track who on the team is strong at what, and staff accordingly.
  • Comfortable being pulled into ad hoc, real-time requests from creative directors and client partners and calmly triaging.
  • Confident bringing structure and process to a fluid, fast-paced environment with tight timelines and competing priorities.
  • Experience (or strong working knowledge of) managing digital marketing campaigns and integrated project delivery, with interest in growing into that responsibility over time.
  • Experience leading or coordinating cross-disciplinary teams (creative, production, strategy, media).
  • Strong organizational, multitasking, and communication skills.
  • Proficiency with project/resource management tools; experience with Everest, Smartsheets, or similar platforms is a plus.
  • Agile and digital execution experience is a bonus.
  • Eager to learn new skills, platforms, and methodologies to adapt to the evolving agency landscape.
  • Always self-reflecting on how to improve yourself and the team's processes.
  • Comfortable leveraging AI tools and process enhancements to drive efficiency and save time, keeping the team agile and focused on high-value creative work.
Note: Hybrid work in office is an essential function of the job.

In order to comply with equal pay and salary transparency laws in various locations, we believe the target compensation for this role is $100,000-$125,000 per year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs. For more information on other benefits we offer, please visit https://www.gale.agency/careers
AI Disclosure: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make the final decisions. All decisions related to screening, interviewing and selection are made by our Talent Acquisition and hiring teams.


Note: Hybrid work in office is an essential function of the job.

Our Commitment to Inclusion
We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE's collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE's inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
 
Our Hiring Process
We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process will allow you to meet a range of people from various disciplines and domains both virtually and in person. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.
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