Director Operational Risk Jobs in Gardena, CA (NOW HIRING)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

In this role, you will shape and steward Netflix's risk philosophy, designing and executing both traditional and innovative solutions to complex and evolving risk challenges. You will lead a team that supports Netflix's corporate, production, and emerging businesses and oversees endtoend risk and claims activities, while partnering closely with crossfunctional leaders around the world.

The successful candidate will be a strategic risk executive and thought leader with a proven track record of building and leading highperforming teams and managing a diverse portfolio of global risks.

This is a highly visible, handson leadership role that combines longterm strategic thinking with daytoday operational excellence to support Netflix's continued growth and innovation.

Strategic Leadership & Risk Philosophy

• Own and continuously refine Netflix's overall risk philosophy and framework in alignment with our culture of innovation, speed, and responsible risktaking.

• Manage the company's Total Cost of Risk, optimizing the balance between risk transfer, retention, and operational controls to support growth and profitability.

• Serve as a senior advisor to executive and functional leaders on risk implications of strategic decisions, new initiatives, and market expansion.

Enterprise Risk & Claims Management

• Lead endtoend Risk and Claims Management across Netflix's corporate, production, advertising, gaming, LIVE, and consumer experience businesses.

• Oversee a highperforming global team responsible for program design, placement, pricing, coverage terms, and claims resolution across a broad range of insurance lines, including Auto & General Liability, Aviation, Business Interruption, Errors & Omissions, Fiduciary, Property, Workers' Compensation, and others.

• Direct claims strategies and outcomes, including management of TPAs, major and complex claims, and an effective returntowork program.

Program Design, Innovation & Alternative Risk Financing

• Develop and evolve insurance products and risk management solutions that balance Netflix's risk philosophy with business and operational needs, including new and emerging business models.

• Drive the evaluation and implementation of alternative risk financing solutions (e.g., captives, selfinsured structures) to enable costeffective selffunding of risk.

• Challenge the status quo and explore innovative ways to structure risk, coverage, and data to support Netflix's unique content and product portfolio.

External Partnerships & Market Engagement

• Oversee strategic relationships with external partners, including actuaries, brokers, carriers, and TPAs, ensuring bestinclass service, innovative solutions, and competitive pricing.

• Represent Netflix's interests in market negotiations and industry forums, leveraging market intelligence to anticipate trends and proactively adjust strategies.

Data, Technology & Performance Management

• Develop and own Key Performance Indicators (KPIs) and reporting frameworks that measure and drive the performance of Risk and Claims Management activities.

• Leverage existing and emerging technologies, data platforms, and analytics tools to drive operational excellence, data visibility, and actionable insights for decisionmakers.

• Continuously improve processes and systems to enhance scalability, automation, and transparency.

CrossFunctional Partnership & Governance

• Partner closely with Physical Production, Production Finance, Safety & Security, Finance, Legal, and other crossfunctional teams to support projects, budgeting, accounting, and reporting related to risk and insurance.

• Advise internal teams on potential risks, coverage requirements, and mitigation strategies for new initiatives, business lines, and markets.

• Understand, interpret, and apply relevant laws, regulations, and industry standards relating to insurance coverage and risk management, ensuring appropriate governance and compliance.

People Leadership

• Lead, coach, and develop a diverse, highperforming team, creating an environment that encourages ownership, innovation, and continuous learning.

• Scale the function to match Netflix's growth and complexity, ensuring the team is structured, staffed, and equipped to deliver at a global, enterprise level.

Minimum Qualifications:

• 15+ years experience in risk management and/or insurance brokerage or underwriting

• Bachelor's degree in risk management, finance or related discipline

• Demonstrated track record leading and managing high performing teams

• Knowledge and experience with insurance economics and underwriting business model

• Experience overseeing/managing claims processes including complex claims

• Experience working with Actuaries and actuarial methodologies

• Experience with alternative risk finance techniques

• Deep analytical experience and ability to distill data into intuitive and actionable reports

• Experience with accounting principals (GAAP and Statutory) in risk and insurance

• Strong project management skills with proven ability to deliver results

• Comfortable challenging the status-quo and driving change

• Hands-on experience with various risk and claims management systems and tools

• A continual focus on process improvement and automation

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.