Director Operational Risk Jobs in Massachusetts (NOW HIRING)

Kroll is seeking an experienced leader to manage a Crisis Management and Intelligence Centre (CMIC) embedded within a world-leading financial services client. The CMIC plays a critical role in protecting the client's people, offices, portfolio companies, and investments worldwide by identifying, monitoring, and responding to a broad range of threats. These include geopolitical developments, civil unrest, terrorism, severe weather, natural disasters, direct threats to personnel, operational disruptions, and other emerging risks.
This is a high-profile leadership role overseeing the client's global CMIC, with analyst teams based in Boston, Singapore, and Dublin operating in a follow-the-sun model. The successful candidate will provide formal line management to the regional managers leading these teams, while fostering a high-performing, collaborative, and consistent global operation.
The role carries significant responsibility for senior stakeholder engagement, working in close partnership with the client to shape the strategic direction and continued maturity of the CMIC. As the capability evolves, the Global Manager will drive continuous improvement, ensuring the function remains aligned with the client's changing priorities and is equipped to address emerging risks, evolving threats, and new business requirements.
We are seeking an exceptional leader with proven experience managing a comparable crisis management, intelligence, or security operations function. The successful candidate will possess outstanding leadership, communication, and stakeholder management skills, together with a track record of building high-performing teams and delivering strategic improvements in complex, client-facing environments.
Note: This position is an in office position.
Day-to-day responsibilities:
• Demonstrated experience leading global crisis management and intelligence functions
• Proven ability to lead and develop geographically dispersed management teams
• Strong executive communication and briefing skills, with experience engaging senior leadership
• Expertise in crisis management governance, escalation frameworks, and incident coordination
• Exceptional stakeholder management skills, with the ability to influence across multiple business functions
• Experience establishing and driving global operational standards, policies, and procedures
• Strong program management capabilities, including performance metrics, reporting, and continuous improvement initiatives
• Ability to operate effectively in high-pressure environments and manage competing priorities
• Must be flexible with working hours to support regular coordination with teams in all regions (Americas, EMEA and APAC).
Essential traits:
Preferred
• Experience leading enterprise-wide Crisis Management, GSOC, or intelligence operations programs
• Knowledge of Enterprise Security Risk Management principles
• Experience in business continuity, resilience, and emergency management programs
• Understanding of geopolitical, security, and operational risk landscapes
• Experience managing vendor relationships and technology roadmaps
• Proven track records of organizational transformation and capability development
• Experience supporting executive leadership during complex, multinational incidents, and crises
• Experience leading or supporting response and coordination efforts during technology application outages
Key Competencies
• Strategic Leadership
• Leadership of Leaders
• Executive Presence
• Crisis Management Governance
• Stakeholder Engagement and Influence
• Program and Operational Excellence
• Strategic Planning and Execution
• Organizational Change Management
Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

About Kroll
Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.
In order to be considered for a position, you must formally apply via careers.kroll.com.
Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
Salary range for this role is $90,000 - $200,000 USD
#LI-MO1