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Director Operational Risk Jobs in Massachusetts (NOW HIRING)

Flywire

Director, Fraud Risk

Boston, MA · On-site

The Opportunity As our Fraud Risk Director , you will help architect our fraud risk strategy for ... We need a leader who is as comfortable with machine learning logic as they are with operations and ...

Flywire

Director, Fraud Risk

Boston, MA

The Opportunity As our Fraud Risk Director , you will help architect our fraud risk strategy for ... We need a leader who is as comfortable with machine learning logic as they are with operations and ...

Flywire

Director, Fraud Risk

Boston, MA

The Opportunity As our Fraud Risk Director , you will help architect our fraud risk strategy for ... We need a leader who is as comfortable with machine learning logic as they are with operations and ...

Flywire

Director, Fraud Risk

Boston, MA · On-site

The Opportunity As our Fraud Risk Director , you will help architect our fraud risk strategy for ... We need a leader who is as comfortable with machine learning logic as they are with operations and ...

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All JobsDirector Operational Risk JobsDirector Operational Risk Jobs in Massachusetts

Director Operational Risk information

See Massachusetts salary details

$59K

$156.4K

$284K

How much do director operational risk jobs pay per year?

As of Jun 18, 2026, the average yearly pay for director operational risk in Massachusetts is $156,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,200.00 and $182,900.00 per year, depending on experience, location, and employer.

What does a Director of Operational Risk do?

A Director of Operational Risk is responsible for identifying, assessing, and mitigating risks that could impact an organization's operations. They develop risk management strategies, implement controls, and ensure compliance with relevant regulations. This role typically involves collaborating with different departments, reporting to senior management, and overseeing risk assessments and audits. The goal is to minimize losses and protect the organization from potential operational failures or external threats.

How does a Director of Operational Risk typically collaborate with other departments to manage enterprise-wide risks?

A Director of Operational Risk works closely with teams across the organization—including compliance, internal audit, IT, and business unit leaders—to identify, assess, and mitigate potential risks. This collaboration often involves organizing risk assessments, sharing best practices, and developing response strategies for incidents. Regular cross-functional meetings and reporting are common, ensuring that risk management is integrated into day-to-day business operations. Effective communication and relationship-building are crucial for success in this role, as the Director must foster a risk-aware culture throughout the company.

What is the difference between Director Operational Risk vs Risk Manager?

AspectDirector Operational RiskRisk Manager
CredentialsTypically requires advanced degrees (e.g., MBA, Risk Management certifications)Often requires similar certifications but may have less emphasis on advanced degrees
Work EnvironmentStrategic, leadership-focused, overseeing risk frameworks across departmentsOperational, focused on identifying and mitigating specific risks within teams
Employer & Industry UsageCommon in banking, finance, insurance, and large corporationsFound across various industries including finance, healthcare, and manufacturing

The main difference is that the Director of Operational Risk typically holds a senior leadership role responsible for setting risk strategies and policies, while the Risk Manager focuses on implementing risk mitigation measures at the operational level. Both roles require relevant certifications and experience, but the Director position involves broader strategic oversight.

Does the director of national intelligence need senate confirmation?

The Director of National Intelligence (DNI) is a presidential appointee who requires Senate confirmation before taking office. This process ensures oversight and bipartisan approval for the role, which involves overseeing the intelligence community and coordinating national security efforts.

What are the key skills and qualifications needed to thrive as a Director of Operational Risk, and why are they important?

A Director of Operational Risk needs deep knowledge of risk management frameworks, regulatory requirements, and operational processes, typically supported by a degree in finance, business, or a related field. Familiarity with risk assessment tools, data analytics platforms, and certifications such as FRM or CRM is highly valued. Strong leadership, analytical thinking, and effective communication are essential soft skills for guiding teams and influencing stakeholders. These competencies are crucial for identifying, assessing, and mitigating risks that could impact organizational objectives and regulatory compliance.

Is a director higher than a CEO?

A CEO (Chief Executive Officer) is typically the highest-ranking executive in a company, responsible for overall strategic direction and decision-making. A director, including a Director of Operational Risk, usually reports to the CEO and oversees specific departments or functions. Therefore, the CEO holds a higher position than a director within an organizational hierarchy.

What is the meaning of a director?

A director is a senior leadership role responsible for overseeing a specific department or function within an organization, such as operational risk. They develop strategies, manage teams, and ensure compliance with policies and regulations, often requiring leadership skills and industry knowledge.

What is the role of the director?

A Director of Operational Risk is responsible for identifying, assessing, and managing risks that could impact an organization's operations. They develop risk management strategies, implement policies, and oversee compliance to ensure operational resilience. Strong analytical skills and knowledge of industry regulations are essential for this role.
What are the most commonly searched types of Operational Risk jobs in Massachusetts? The most popular types of Operational Risk jobs in Massachusetts are:
What are popular job titles related to Director Operational Risk jobs in Massachusetts? For Director Operational Risk jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Director Operational Risk jobs in Massachusetts look for? The top searched job categories for Director Operational Risk jobs in Massachusetts are:
What cities in Massachusetts are hiring for Director Operational Risk jobs? Cities in Massachusetts with the most Director Operational Risk job openings:
Director Operational Risk jobs near you
Director, Vendor Performance Management

Director, Vendor Performance Management

Liberty Utilities Co.

Fall River, MA • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Liberty Utilities rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The Director, Vendor Management & Strategic Technology Partnerships is responsible for leading Liberty Utilities' enterprise IT vendor governance function across managed services providers, strategic technology suppliers, software partners, cloud providers, and outsourced service relationships. This role reports to the Vice President, IT Operations and establishes and matures a world-class supplier governance and service integration capability that ensures technology partners deliver measurable business outcomes aligned to operational reliability, customer experience, cybersecurity, regulatory expectations, and financial performance. The Director partners closely with IT Operations, IT Business Partners, Enterprise Architecture, Cybersecurity, Finance, Procurement, Legal, and business leadership to drive accountability, operational excellence, service quality, cost optimization, and continuous improvement across the vendor ecosystem, while managing operational risk, resolving escalations, and aligning vendor contributions with business priorities.

#LI-Hybrid

Accountabilities
  • Lead enterprise governance for strategic IT vendors, managed service providers, and major cloud, SaaS, and platform partners across infrastructure, application, and security services
  • Establish and own executive governance frameworks and operating rhythms, including Daily Operational Reviews (DOR), Weekly Operational Reviews (WOR), Monthly Service Reviews (MSR), and Quarterly Business Reviews (QBR)
  • Develop and maintain vendor scorecards, SLA/KPI reporting, risk dashboards, and executive-level service performance reporting that align with IT leadership's guidance
  • Drive vendor accountability for service delivery, operational stability, cybersecurity, resiliency, and customer-impacting outcomes
  • Partner with IT Operations and Service Management teams to ensure service levels align to business priorities and operational commitments, defining and monitoring SLAs, OLAs, XLAs, service credits, and penalties
  • Ensure vendor reporting accurately reflects customer and business experience, not just technical uptime metrics, in coordination with ITSM leads
  • Lead escalation management and root cause accountability for chronic service delivery issues and operational risks, driving continuous improvement commitments
  • Manage vendor financial performance, budgeting alignment, contract compliance, invoicing validation, and cost optimization initiatives
  • Identify opportunities for standardization, automation, tool rationalization, license optimization, cloud cost reduction, and operational efficiency
  • Support enterprise technology sourcing strategies and renewal negotiations in partnership with Procurement, Finance, and Legal
  • Build strategic relationships with key vendor executives and delivery leaders, ensuring technology partners align with Liberty's digital utility strategy, modernization roadmap, and Enterprise Architecture standards
  • Drive innovation initiatives leveraging automation, AI, observability, and operational analytics capabilities
  • Ensure vendors comply with cybersecurity, regulatory, audit, disaster recovery, and operational resiliency requirements, partnering with Cybersecurity and Risk teams to validate controls and remediation plans
  • Establish vendor risk management processes including operational risk reviews, business continuity validation, DR testing
Education and Experience
  • 10+ years of progressive IT leadership experience with strong exposure to vendor management, managed services, infrastructure operations, enterprise applications, or technology operations
  • 5+ years leading strategic vendor governance or MSP relationships in large enterprise environments
  • Experience managing large-scale outsourced technology providers and developing executive-level operational governance and performance reporting
  • Strong understanding of ITIL, service management, SLA governance, and operational support models
  • Experience in regulated industries preferred, especially utilities, energy, or critical infrastructure sectors
  • Preferred: experience supporting SAP environments and large enterprise application ecosystems; cloud platforms such as Microsoft Azure and SaaS operating models
  • Preferred: experience with multi-vendor governance and SIAM (Service Integration and Management) frameworks; cybersecurity governance and operational resiliency programs
  • Preferred: experience leading or supporting major IT transitions or transformations
  • Executive presence, strong operational and financial acumen, and strategic thinking with execution focus
  • Vendor negotiation and relationship management, data-driven decision making, conflict resolution and escalation management
  • Cross-functional collaboration and influence with a continuous improvement mindset
Compensation Data

Full base salary range $170,000.00- $220,000.00 per year*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global,  Act Local" business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

What Liberty Utilities employees say

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