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Director Operational Excellence Jobs in Madison, IN

Dunkin

Restaurant Manager

Salem, IN · On-site

Provide coaching and feedback; disciplines when appropriate Operational Excellence: * Create and ... Escalates issues as appropriate Developing Direct Reports and Others * Works collaboratively with ...

Dunkin'

Restaurant Manager

Salem, IN · On-site

$17 - $20/hr

Provide coaching and feedback; disciplines when appropriate Operational Excellence: * Create and ... Escalates issues as appropriate Developing Direct Reports and Others * Works collaboratively with ...

MHI

Team Leader

Ghent, KY · On-site

The Team Lead will be responsible for overseeing a direct crew of teammates to ensure production ... achieving operational excellence. ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide day-to-day ...

Aampower

Area Manager

North Vernon, IN · On-site

... operational excellence through Lean Manufacturing principles, problem solving, process capability improvement, preventative maintenance, employee development, and customer satisfaction. * Direct all ...

American Axle & Manufacturing

Area Manager

North Vernon, IN · On-site

$95 - $120/hr

... operational excellence through Lean Manufacturing principles, problem solving, process capability improvement, preventative maintenance, employee development, and customer satisfaction. Direct all ...

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Director Operational Excellence information

See Madison, IN salary details

$31.2K

$98.8K

$164.8K

How much do director operational excellence jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director operational excellence in Madison, IN is $98,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $124,400.00 per year, depending on experience, location, and employer.

What is a director operational excellence?

A Director of Operational Excellence is responsible for driving continuous improvement initiatives across an organization to enhance efficiency, productivity, and quality. They develop strategies, implement best practices, and foster a culture of operational excellence using methodologies like Lean, Six Sigma, and process optimization. Their role involves collaborating with cross-functional teams, analyzing performance metrics, and identifying opportunities for improvement. By streamlining workflows and eliminating inefficiencies, they help the organization achieve cost savings and sustainable growth.

What are the main challenges a director operational excellence typically faces in the role?

Directors of Operational Excellence often encounter challenges such as breaking down organizational silos, managing resistance to change, and standardizing processes across diverse departments or regions. They must navigate complex stakeholder dynamics while implementing process improvements that may disrupt established habits and workflows. Success in this role requires balancing strategic vision with practical execution, ensuring improvements are sustainable and aligned with business goals. Strong leadership and the ability to influence at all levels of the organization are essential for overcoming these challenges.

What are the key skills and qualifications needed to thrive in the director operational excellence position, and why are they important?

To excel as a Director Operational Excellence, you need a strong background in process improvement, project management, and strategic leadership, often supported by a relevant bachelor’s or master’s degree. Familiarity with Lean, Six Sigma, and enterprise resource planning (ERP) systems, along with certifications like Lean Six Sigma Black Belt, is highly valued. Exceptional communication, change management, and analytical thinking skills help professionals drive transformation and gain buy-in from cross-functional teams. These qualifications are critical for successfully leading operational initiatives that enhance efficiency, quality, and business performance.

What are the most commonly searched types of Operational Excellence jobs in Madison, IN?

The most popular types of Operational Excellence jobs in Madison, IN are:

What cities near Madison, IN are hiring for Director Operational Excellence jobs?

Cities near Madison, IN with the most Director Operational Excellence job openings:

Director Operational Excellence jobs near you
Infographic showing various Director Operational Excellence job openings in Madison, IN as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $98,835 per year, or $47.5 per hour.

Senior Director - Partner Operations & Enablement

inKind

Austin, IN • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Key responsibilities

  • Define and execute the company's end-to-end partner success strategy, including onboarding, adoption, retention, and growth.

  • Own the operational infrastructure supporting partner onboarding, support, requests, escalations, and lifecycle management.

  • Build and lead a partner enablement organization, creating scalable education, training, and communication programs.

Job description

Senior Director, Partner Success, Operations & Enablement
Location: Austin, TX
Reports To: SVP, Operations & SupportAbout inKind

inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.

As we continue to scale nationally, we are seeking a strategic leader to drive Partner Success, Operations, and Enablement, ensuring our restaurant and commercial partners achieve exceptional outcomes throughout their lifecycle with inKind.

Position Summary

The Senior Director, Partner Success, Operations & Enablement is responsible for defining and executing the company's end-to-end partner success strategy, encompassing onboarding, enablement, partner operations, support, adoption, retention, and long-term growth.

This leader will build and scale the systems, teams, programs, and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.

The Senior Director will serve as the voice of the partner, partnering closely with Product, Engineering, Revenue, Marketing, Finance, and Executive Leadership to drive partner success, operational excellence, and strategic growth initiatives.

This role combines strategic leadership, operational execution, organizational development, and customer-centric innovation.

What You'll OwnPartner Success Strategy
  • Define and execute the long-term vision for partner success across onboarding, adoption, engagement, retention, and expansion.
  • Develop scalable frameworks that drive measurable partner outcomes and business impact.
  • Establish a partner-centric operating model that supports rapid company growth while maintaining service excellence.
  • Serve as executive sponsor for key strategic partner relationships.
Partner Operations & Service Delivery
  • Own the operational infrastructure supporting partner onboarding, support, requests, escalations, and lifecycle management.
  • Establish operational standards, governance models, service-level objectives, and performance frameworks.
  • Drive operational efficiency through automation, systems optimization, and process redesign.
  • Lead operational transformation initiatives across the organization.
Enablement & Education
  • Build and lead a best-in-class Partner Enablement organization.
  • Create scalable education, certification, onboarding, and adoption programs.
  • Develop partner-facing learning ecosystems including digital training, playbooks, knowledge centers, and ongoing communications.
  • Ensure partners have the resources and capabilities necessary to maximize value from the inKind platform.
Cross-Functional Leadership
  • Partner closely with Product and Engineering to ensure partner feedback directly influences product strategy and roadmap decisions.
  • Collaborate with Revenue leadership to optimize partner onboarding and long-term retention strategies.
  • Work with Marketing to strengthen partner communications, engagement programs, and brand advocacy initiatives.
  • Align Finance, Operations, and Systems teams around scalable partner growth initiatives.
Leadership
  • Build, mentor, and lead high-performing teams across Partner Success, Operations, Enablement, and related functions.
  • Establish organizational structure, workforce planning, and succession planning.
  • Develop future leaders while fostering a culture of accountability, innovation, and continuous improvement.
  • Represent partner success initiatives with senior leadership and contribute to strategic business planning.
Success Metrics

This leader will own and be accountable for:

  • Partner onboarding efficiency and time-to-value
  • Partner satisfaction and experience metrics
  • Partner retention and engagement
  • Product adoption and utilization
  • Request resolution and operational effectiveness
  • Enablement participation and effectiveness
  • Operational scalability and automation
  • Team performance and organizational health
Required Qualifications
  • 10+ years of leadership experience in Partner Success, Customer Success, Operations, Enablement, or related functions.
  • 3+ years leading managers and cross-functional teams in a high-growth environment.
  • Proven success scaling post-sales organizations.
  • Experience building operational infrastructure and enablement programs from the ground up.
  • Strong executive presence with demonstrated ability to influence senior stakeholders and cross-functional leaders.
  • Deep expertise in operational excellence, service delivery, and organizational scaling.
  • Experience leading process improvement and systems implementation initiatives.
  • Strong analytical capabilities with experience leveraging KPIs to drive decision-making.
Preferred Qualifications
  • Experience in fintech, SaaS, marketplace, hospitality, restaurant technology, or payments industries.
  • Experience supporting multi-sided marketplace businesses.
  • Familiarity with Salesforce and modern customer success platforms.
  • Experience leading organizations through rapid growth and operational scale.
  • MBA or equivalent business leadership experience.
Benefits
  • Unlimited PTO
  • 9 Paid Company Holidays
  • 100% Company-Paid Medical and Dental Coverage for Employees
  • Vision Coverage Available
  • Company-Paid Short-Term Disability
  • Child Care Benefits
  • Generous Parental Leave
  • Professional Development Opportunities
  • Daily Catered Lunches and Snacks
  • Dining Credit within the inKind Network
Compensation

Base Salary: $170,000 - $195,000 DOE

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