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Director Of Ticketing Jobs in Iowa (NOW HIRING)

Unifi

Airport Customer Service Agent - CID

Cedar Rapids, IA · On-site

$15.25 - $20.50/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

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Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

What job categories do people searching Director Of Ticketing jobs in Iowa look for?

The top searched job categories for Director Of Ticketing jobs in Iowa are:

What cities in Iowa are hiring for Director Of Ticketing jobs?

Cities in Iowa with the most Director Of Ticketing job openings:

Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in Iowa as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Airport Customer Service Agent - CID

Unifi

Cedar Rapids, IA • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Airport Customer Service Agent

Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary: Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport.
  • Adhere to all safety procedures and policies.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Benefits:

  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Qualifications:

  • High School diploma or GED.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:

  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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