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Director Of Student Success Jobs in Rutherford, NJ

Stevens

Student Success Coach

Hoboken, NJ · On-site

$40/hr

Ensure proper student coding, course registration, and alignment with program of study. Advising ... Collaborate with faculty program directors to provide timely interventions. * Support persistence ...

Ivy Tech

Fellow for Student Success

Plainfield, NJ

This position will be embedded in the work of current programs while assisting with the planning, development, and implementation of future student success initiatives. This position is intended for ...

Long Island University

Success Coach

New York, NY · On-site

$66K/yr

Other duties as assigned by Associate Directors and Director of the Center for Student Success & Coaching Core Areas of Focus: ACADEMIC & CAREER SUCCESS * Leads the advancement of student success ...

Inspira Education

Student Success Manager

New York, NY · On-site

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... The Role As a Student Success Manager, you're the strategic mastermind behind the entire supply ...

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Director Of Student Success information

See Rutherford, NJ salary details

$27K

$85.2K

$142.2K

How much do director of student success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of student success in Rutherford, NJ is $85,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,400.00 per year, depending on experience, location, and employer.

What does a director of student success do?

A Director of Student Success is responsible for developing and implementing strategies to support students throughout their academic journey, ensuring they achieve their educational goals. This role often involves overseeing student support services, retention programs, academic advising, and data-driven initiatives to improve student outcomes. Directors of Student Success collaborate with faculty, staff, and administration to identify barriers to student achievement and create programs that foster academic and personal growth. Their ultimate aim is to enhance student retention, graduation rates, and overall satisfaction.

What is the difference between Director Of Student Success vs Academic Advisor?

AspectDirector Of Student SuccessAcademic Advisor
ResponsibilitiesOversees student retention programs, develops success initiatives, manages support staffProvides academic guidance, course selection advice, and degree planning for students
Required CredentialsBachelor’s or Master’s degree, experience in student services or counselingBachelor’s degree, knowledge of academic programs and student counseling
Work EnvironmentAdministrative offices, student support centers, higher education institutionsAcademic departments, advising centers, colleges or universities

The main difference is that the Director Of Student Success focuses on strategic initiatives to improve student retention and success at an institutional level, while Academic Advisors provide direct academic guidance to individual students. Both roles require relevant degrees and experience, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a director of student success?

To thrive as a Director of Student Success, you need a strong background in higher education administration, data analysis, and student support services, typically with a master's degree in education or a related field. Familiarity with student information systems (SIS), data analytics tools, and retention tracking software is often required. Exceptional leadership, problem-solving, and communication skills help to inspire teams and foster collaborative relationships across departments. These capabilities are crucial for developing impactful student success initiatives, improving retention rates, and enhancing the overall student experience.

How does a director of student success typically collaborate with academic and administrative departments to improve student outcomes?

A Director of Student Success works closely with both academic and administrative teams to identify and address barriers to student achievement. This often involves coordinating data-driven interventions, facilitating workshops, and developing retention strategies in partnership with faculty, advisors, and student support staff. Regular meetings, cross-departmental committees, and shared initiatives ensure that efforts are aligned and student needs are comprehensively addressed. Effective collaboration is crucial for creating a supportive campus environment and fostering ongoing improvements in student retention and completion rates.

What job categories do people searching Director Of Student Success jobs in Rutherford, NJ look for?

The top searched job categories for Director Of Student Success jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Director Of Student Success jobs?

Cities near Rutherford, NJ with the most Director Of Student Success job openings:

Director Of Student Success jobs near you
Infographic showing various Director Of Student Success job openings in Rutherford, NJ as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $85,158 per year, or $40.9 per hour.

Student Success Manager

Inspira Education

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

The Role

As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success.

You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth.

This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.

What You'll Do

Customer Success & Escalations

  • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
  • Develop SOPs and escalation protocols to improve quality and reduce refund rates
  • Build out processes to track and improve NPS, CSAT, and retention metrics
  • Turn escalations into feedback loops that inform process improvements and product enhancements

Process Design & Operational Excellence

  • Architect and implement new processes to improve counselor performance, student experience, and business efficiency
  • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
  • Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success

New Product & Vertical Launches

  • Lead operational planning and execution for new products, services, or verticals
  • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
  • Ensure backend systems, counselor training, and customer support are ready to scale with each new launch

Upsells & Cross-Sells

  • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies
  • Train counselors and student success teams to identify upsell opportunities during client interactions
  • Track and optimize upsell performance as a key driver of revenue per student

Student Feedback & Counselor Development

  • Build structured student feedback loops to capture insights on counselor performance and overall experience
  • Translate feedback into continuous improvement plans, counselor training, and operational refinements
  • Partner with senior counselors to create mentorship and training programs that elevate overall quality

Team Leadership & Growth

  • Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance
  • Help identify skill gaps and contribute to development plans that strengthen the team over time
  • For the right person, there is potential to grow into a leadership role as Inspira scales - but above all, we're looking for someone who executes with excellence first
Who You Are
  • 3-7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment
  • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
  • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
  • Hands-on experience working in a startup or high-growth marketplace business
  • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
  • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
  • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
  • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
  • Energized by working with people and passionate about solving for both sides of a marketplace
  • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentality
What You'll Get
  • A front-row seat at a fast-growing, mission-led company
  • Autonomy to run an entire function, and real influence on the company's future
  • Founders who care deeply about impact, and give you space to run
  • A chance to help thousands of students realize their dreams
  • Competitive compensation, performance upside, and a clear growth path
Why you'll love Inspira
  • Amazing people with a great vision and values
  • Mission-driven team culture focused on student success
  • Your work directly impacts the lives and careers of students across the globe
  • Health, dental, and vision insurance, base plans 100% employer paid
  • Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
  • Flexible paid time off (PTO) and paid holidays
  • 401(k) with company match

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