Director Of Service Operations Jobs in Washington

Director of OperationsSkip to main contentWe may use cookies and similar technologies on our Digital Services. These technologies can be used to collect or create Identity Data, Device/Network Data, Contact Data, or Inference Data. Third parties may be allowed to view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of our websites, and some of these technologies can be used by us and/or our third-party partners to identify you across platforms, devices, sites, and services. Third parties may engage in targeted advertising using this data.We and authorized third parties may use cookies and similar technologies for the following purposes:* for “essential” or “functional” purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);* for “analytics” purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and* for “retargeting” or similar advertising or commercial purposes, such as:* for social media integration e.g. via third-party social media cookies, or when you share information using a social media sharing button or “like” button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter; and to collect information about your preferences and demographics to help target advertisements which are more likely to be of interest to you using behavioral advertising; to allow us to carry out retargeting (this includes, for example, when advertisements are presented to you for products or services which you have previously looked at on a website but have not purchased).The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.#Director of Operations page is loaded## Director of OperationsApplylocations: Huntington, WVtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R100124086**POSITION:** Director of Operations**DEPARTMENT:** Operations**REPORTS TO:** Assistant General Manager**FLSA STATUS:** Salaried Exempt**LEGENDS GLOBAL**Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We ae committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. **Join us!****THE ROLE**The Director of Operations provides strategic leadership and oversight for all operational functions across the Marshall Health Arena, including both the convention center and arena. This role is responsible for ensuring seamless event execution, operational excellence, and alignment with ownership and organizational objectives.The Director of Operations leads cross-functional teams including engineering, event services, security, and facility operations, while driving process improvements, financial performance, and an exceptional guest and client experience.**Essential Duties and Responsibilities*** Directs and oversees all aspects of venue operations, including Engineering, Building & Grounds, Technical Services,Public Safety, Security, Custodial Services, and Parking.* Coordinates operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.* Establishes and maintains operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.* Oversees the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.* Leads the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.* Drives a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.* Partners with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance.* Monitors key performance indicators (KPIs) related to operations, event execution, and guest experience, implementing continuous improvement initiatives.* Supports large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.**Supervisory Responsibilities**Carries out supervisory responsibilities in accordance with Legends Global’ s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience*** Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.* 7–10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.* 3–5+ years of leadership experience managing cross-functional teams.* Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.* Equivalent combination of education and experience will be considered.**Skills and Abilities*** Excellent organizational skills.* Ability to prioritize and to manage multiple projects simultaneously.* Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.* Ability to effectively supervise staff.* Professional presentation, appearance, and work ethic.* Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.* Ability to work with limited supervision and as a team member.* Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.**COMPENSATION**Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.**WORKING CONDITIONS****Location:** Marshall Health Arena**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**NOTE:** The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.* #J-18808-Ljbffr