Director Of Program Operations Jobs in Chicago, IL

Are you a visionary leader ready to helm one of Chicago's most prestigious addresses?

We're looking for a dynamic and results-oriented Director of Operations to elevate our guest experience, drive operational excellence, and solidify our position as a leader in Chicago hospitality.

This isn't just a job; it's the opportunity to be the driving force behind an unparalleled guest experience, uphold legendary service standards, and shape the future of a landmark property. If you possess a proven track record in luxury hotel leadership, unparalleled financial acumen, and the charisma to inspire a world-class team, this is the job for you!

PURPOSE AND PERFORMANCE GOALS

Plan and manage the operations areas of the hotel to achieve customer (guests, employees, management company and owners) satisfaction and quality service while meeting/exceeding financial goals.

Position is responsible for short and long-term planning and day-to-day operations of the operational areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: Front Office, Bell/Door, Housekeeping, Engineering, F&B (Banquets, IRD, Mini-bar), and Human Resources. Participates in total hotel management as a member of the hotel executive committee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Implement company programs (brand and management company) and manage the operational departments to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

Liaison with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Implement emergency organization procedures and training to ensure appropriate protection for hotel guests, staff and company assets.

Serve as hotel resource in other areas as necessary based on previous experience.

Assumes the responsibilities of the General Manager in his/her absence.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Maintain good working relationships and open lines of communication with all other departments.

Acts as liaison and consultant for leased operation to assure they meet hotel brand, ownership and guest expectations.

SUPERVISORY RESPONSIBILITIES

Direct supervisory responsibilities for Director of Front Office, Executive Housekeeper, Chief Engineer, Director of F&B. Indirect supervisory responsibility for all hourly employees that report to above listed managers. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS

Requires advanced knowledge of the principles and practices within the hospitality industry. This includes experiential knowledge required for management of people and complex problems.

Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

Ability to make decisions with only general policies and procedures available for guidance.

Supervisory/management skills.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

EDUCATION AND/OR EXPERIENCE

Four year college degree or equivalent education/experience. From two to three full years of full time employment in a related position with this hotel or other hotel companies.

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment.

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to use appropriate judgments as it pertains to supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS Not applicable

PHYSICAL DEMANDS

Lifting, pushing, pulling and carrying - must be able to accomplish any task required of associates within assigned departments. Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.

HOURS

Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.

- Associates are held accountable for all duties of job -

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.