Director Of Program Operations Jobs in Ames, IA (NOW HIRING)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Responsible for directing the overall operations and staff of the Planning & Analysis department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Proactively seeks out margin enhancement opportunities and provides recommendations with relative departments and implements change
• Identify Market trends develop strategies to address potential concerns
• Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting.
• Calculates profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team.
• Oversees all aspects of preparing the annual budgets.
• Compares actual operating results to budget and prior year. Summarize key findings and communicate to executive management. Make recommendation for improving EBITDA.
• Develops presentations for budget meetings and operational reviews.
• Presents and discusses analyses with high level executives from corporate and from the property.
• Develops, maintains and distributes key operating metrics to evaluate attainment of company’s operating, service and financial objectives.
• Monitors labor costs and identify opportunities to improve efficiencies.
• Performs queries of various databases to extract data for use in analysis.
• Prepares ad-hoc analysis as needed.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

• Must be at least 21 years of age
• Bachelor's degree from an accredited four-year college or university; MBA preferred
• At least five years of casino industry experience preferred
• Skilled in formal communication and executive-level presentations
• Broad knowledge of accounting principles and financial analysis
• Experience with computer report writing software highly desirable
• Advanced Excel skills and financial modeling experience essential
• Proficiency in Microsoft Word, PowerPoint, Excel, Oracle ERP, Tableau, SQL, Salesforce, and other relevant systems preferred.

**Must qualify for all licenses and permits required by federal, state, and local regulations in Nevada and New Mexico**