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Director Of Operations Client Success Jobs (NOW HIRING)

*Permian Innovations

Director of Operations

Fort Worth, TX · On-site

$140K - $160K/yr

This Director of Operations position provides an opportunity to build a successful trucking and ... Builds and sustains long-term client relationships. Supports sales initiatives by partnering with ...

Kids for the Future

Director of Operations

Chicago, IL · On-site

$110K - $133K/yr

Proven success leading and developing managers while building high-performing teams. * Experience ... Director of Operations is a key member of the Executive Leadership Team responsible for leading ...

RELX

Director of Operations

Alpharetta, GA · On-site

$118K - $219K/yr

The role partners closely with Engineering, Product, Infrastructure, and Client Engagement teams to ... success rate, and customer impact reduction. Build strong cross-functional partnerships across ...

AITS Defence

Director of Operations

Augusta, GA · On-site

Our business is growing, and we are accepting applications for a DIRECTOR of OPERATIONS who ... Proven success leading and developing operational functions of an organization.Recognized project ...

NOW Group

Director of Operations

Peoria Heights, IL

$85K - $120K/yr

Director of Operations NOW Hospitality Co. Reports To: Vice President, NOW Hospitality Direct ... Demonstrated success leading and developing General Managers or senior restaurant leaders. * Strong ...

AOI Corporation

Director of Operations

Omaha, NE · On-site

Director of Operations | Furniture Division |Omaha AOI is looking for an experienced operational ... Client Focus: You understand that operational excellence is ultimately a client promise, and you ...

Bond Health

Director of Operations

Brooklyn, NY

$75K - $85K/yr

Director of Security and Operations needed in Brooklyn. Full time position! Overview The shelter is ... Maintain professional relationships with clients and client confidentiality. * Practice Universal ...

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Director Of Operations Client Success information

See salary details

$34K

$107.7K

$179.5K

How much do director of operations client success jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director of operations client success in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a director of operations client success?

A Director of Operations Client Success is a senior leadership role responsible for overseeing the delivery and optimization of client services within an organization. This position focuses on ensuring clients have a positive experience, receive value from the company's products or services, and that operational processes support client satisfaction and retention. The Director typically manages teams, develops strategies to improve client outcomes, and collaborates with other departments to align business goals with customer needs. Their work is essential in driving customer loyalty, growth, and the overall success of the company.

How does a director of operations client success typically collaborate with cross-functional teams to drive client satisfaction?

A Director of Operations Client Success works closely with departments such as Sales, Product, and Support to ensure a seamless client experience. They often facilitate regular meetings to align on client goals, resolve issues, and implement feedback. By fostering open communication and coordinating strategic initiatives, they help teams deliver consistent value to clients. This cross-functional collaboration is critical for identifying challenges early and ensuring that client expectations are not only met but exceeded.

What are the key skills and qualifications needed to thrive as a director of operations client success, and why are they important?

To thrive as a Director Of Operations Client Success, you need strong leadership, strategic planning, and client relationship management skills, often backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and project management software is typically required, along with experience in process optimization. Exceptional communication, problem-solving, and team-building abilities help you inspire teams and foster long-term client partnerships. These competencies ensure operational excellence, high client satisfaction, and the achievement of business growth targets.

What is the difference between Director Of Operations Client Success vs Customer Success Manager?

AspectDirector Of Operations Client SuccessCustomer Success Manager
CredentialsTypically requires a bachelor’s degree, often with experience in operations or client managementUsually requires a bachelor’s degree, with certifications in customer success or related fields beneficial
Work EnvironmentOversees multiple teams, strategic planning, and high-level client relationshipsManages individual or small team client accounts, focusing on day-to-day customer satisfaction
Employer & Industry UsageCommon in SaaS, tech, and service industries with large client basesWidely used across SaaS, software, and service sectors for client retention roles

The main difference is that the Director Of Operations Client Success focuses on strategic oversight and managing multiple teams, while the Customer Success Manager handles direct client interactions and day-to-day satisfaction. Both roles require strong communication skills and industry knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities are hiring for Director Of Operations Client Success jobs?

Cities with the most Director Of Operations Client Success job openings:

What states have the most Director Of Operations Client Success jobs?

States with the most job openings for Director Of Operations Client Success jobs include:

What are popular job titles related to Director Of Operations Client Success jobs?

For Director Of Operations Client Success jobs, the most frequently searched job titles are:

Director of Operations

Fort Worth, TX • On-site

*Permian Innovations
See more jobs at *Permian Innovationsexternal

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

Job description

Description:

This Director of Operations position provides an opportunity to build a successful trucking and transportation operation from its inception. You will build your team and set the standards. Providing direction and guidance for all operational activities of the organization.


This pivotal position strives to maximize growth and profitability while responsibly managing the resources of the company alongside client expectations and policies. You will develop and implement long and short term strategies to achieve financial and growth targets.


Essential Duties And Responsibilities

  • Responsible for supporting the Company strategy, ensuring targets are achieved and business needs are also met.
  • Plans and budgets financial targets.
  • Ensures operational excellence across the business.
  • Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.
  • Builds and sustains long-term client relationships. Supports sales initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
  • Spearheads teams and partners with clients to trouble-shoot and solve existing issues or problems.
  • Contributes as a key member to the sales and development solutions team in winning key strategic accounts.
  • Develops and implements an operations strategy tailored to our clients that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.
  • Works collaboratively and establishes solid business relationships with supporting departments including but not limited to: Safety, Recruiting, Sales and Business Development.
Requirements:

Education and/or Experience

  • A Bachelor's degree in Business, Logistics or equivalent fields is required
  • A minimum of 10 years trucking/transportation operations management experience
  • Strong understanding of fleet and equipment utilization
  • At least 5 years of dispatch and driver management experience
  • Proven ability to steer business development projects and initiatives


Other Skills

  • Background in transportation associated with the oil & gas industry is preferred.
  • Excellent verbal, written and visual/presentation communication skills.
  • Ability to motivate and inspire others to achieve.
  • Experience in a “client-centric" environment with accountability for both operations metrics and client relations.
  • Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances.
  • Create, implement and track KPIs.
  • Has led high-performing teams. Can recruit, develop and motivate superior talent.
  • Possess the ability to motivate and maintain effective working relationships with staff and partners.


What we offer:

  • Competitive salary depending on experience, as well as a bonus structure
  • Generous Paid Time Off benefits
  • Medical, Dental, Vision and Life insurance