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Director Of Operations Client Services Jobs in Indiana

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Director Of Operations Client Services information

What does a director of operations client services do?

A Director of Operations Client Services oversees the daily operations of a company's client services department, ensuring high-quality service delivery and client satisfaction. They manage teams, optimize processes, develop strategies to improve client relationships, and align operational goals with the company's objectives. This role often involves coordinating with other departments, implementing best practices, and analyzing performance metrics to drive continuous improvement.

How does a director of operations client services typically collaborate with other departments to ensure seamless service delivery?

A Director of Operations Client Services works closely with cross-functional teams such as sales, account management, and technical support to ensure that client expectations are met and exceeded. They often facilitate regular meetings to align strategies, share client feedback, and resolve any operational bottlenecks. By fostering open communication and encouraging teamwork, they help streamline workflows, ensuring that all departments contribute effectively to outstanding client service and retention.

What are the key skills and qualifications needed to thrive as a director of operations client services, and why are they important?

To thrive as a Director of Operations Client Services, you need strong leadership abilities, operational management expertise, and a background in business administration or a related field. Familiarity with CRM platforms, project management software, and data analytics tools, along with certifications like PMP or Six Sigma, is highly beneficial. Excellent communication, problem-solving, and relationship-building skills help you lead teams and ensure client satisfaction. These skills are crucial for driving operational efficiency, maintaining high service standards, and achieving organizational goals in a client-focused environment.

How much does a director of operations client services make in the US?

A Director of Operations Client Services in the US typically earns between $80,000 and $150,000 annually, depending on experience, industry, and location. The role often requires strong leadership, communication skills, and experience in client management and operations.

What cities in Indiana are hiring for Director Of Operations Client Services jobs?

Cities in Indiana with the most Director Of Operations Client Services job openings:

Infographic showing various Director Of Operations Client Services job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Hybrid job distribution.

Director of Operations - Property Management

Hammond, IN • On-site

Team Architects
See more jobs at Team Architectsexternal

$95K/yr

Full-time

Re-posted 26 days ago

Job description

Who We Are at VPM

Vilgar Property Management started as a family-owned real estate investment business. As our portfolio grew, we saw a need for property management that was responsive, solutions-oriented, and focused on protecting our client's assets while creating great experiences for residents.

Over the years, we've grown into a full-service property management company managing over 1,000 units throughout Northwest Indiana. Along the way, we've expanded our services to include maintenance, construction, lawn care, cleaning, brokerage, and other support services that allow us to better serve our clients.

Today, we're in a season of growth and refinement. We've built a strong foundation, and now we're focused on strengthening our systems, developing our team, and creating the operational structure needed to scale effectively. We're no longer a small company figuring things out day by day, but we're also not a large corporate organization. We're in that exciting stage where the right people can have a tremendous impact on the future of the business.

We're looking for a Director of Operations who is excited to help build that future-someone who can bring leadership, accountability, and operational excellence as we continue to grow.

Requirements

What you will own

You will oversee the day-to-day execution of the Property Management division and lead a team that includes property management, leasing, maintenance coordination/techs, and VAs.

Key outcomes you will drive:

  • Lead and manage the Property Manager, Maintenance Coordinator, maintenance techs, Leasing, and Virtual Assistants
  • Build and enforce KPIs across departments
  • Create structure, accountability, and workflow clarity
  • Hire, train, re-train and terminate team members when necessary
  • Issue performance plans and enforce company standards
  • Run weekly operations meetings
  • Oversee maintenance flow and vendor coordination
  • Monitor work order timelines and completion quality
  • Review financial reports and support budgeting for key clients over time
  • Identify inefficiencies and implement improved systems
  • Serve as the bridge between staff and ownership
  • Maintain limited engagement and oversight across affiliated service divisions (including maintenance, lawn care, and related operational arms) to ensure alignment and smooth integration with the Property Management division

The kind of leader who wins here

You are calm under pressure, direct, and consistent. You do not need to be told what to do. You build order inside ambiguity and hold the standard without micromanaging.

You are a strong fit if you have

  • 5+ years leading teams in operations, property management, or a high-volume environment
  • Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.)
  • Experience overseeing maintenance and vendor coordination
  • The ability to make hard decisions (performance management, enforcing standards)
  • Experience with EOS or a comparable operating system is a plus, but not required (we care most that you can clearly explain the operating system you have run and how you drive accountability)
  • Bilingual (English/Spanish) is a strong advantage, not required

Requirements

  • Reliable transportation for local site visits in Northwest Indiana
  • Ability to pass background check and drug screening
  • Occasionally lift up to 50 lbs

Benefits

What We Offer

  • Competitive Salary - $95,000 base + Performance Based Bonus tied to measurable operational outcomes ($100,000-$120,000K On Target Earnings)
  • Real Impact - An entrepreneurial seat where your decisions move the business
  • Growth Opportunity - An industry with real upside; exposure to real estate investing
  • Strong Culture - Not corporate. Not slow. A team that cares about doing it right
  • Northwest Indiana Roots - A community-connected company growing in a real market

Apply