Director Of Operations Client Services Jobs in Indiana

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB:

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, this Director of Operations will be dedicated to this one client (AISIN) to ensure the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Market Leadership & Full P&L Ownership

• Own full P&L responsibility for the client, including labor, supplies, and expense management.
• Demonstrated ability to understand and adapt to the client's culture, business needs and priorities.
• Drive performance against budget while maximizing impact for patients and clients.
• Ability and willingness to travel monthly to client locations to build relationships and maintain a strong operational presence.

Operational Discipline & Excellence

• Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
• Drives achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinates workflow in the region's health centers. Prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.

Teammate Leadership & Engagement

• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team.
• Oversees health center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborates with onboarding team to ensure seamless startup of new centers in market.
• Completes annual performance reviews for all direct reports.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
• Fosters a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

Commercial Growth & Enterprise Collaboration

• Drive visit volume, engagement, and participation rates across the region.
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

QUALIFICATIONS: Minimum of 5 - 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.

• Proven leadership experience developing and building teams
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
• Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.

DESIRED ATTRIBUTES

Ownership Mindset - Approaches the market as their business, accountable for outcomes. Operational Excellence - Executes with rigor, urgency, and results-orientation.

Teammate First Leadership - Builds trust, develops talent, and creates high-performing teams. Change Leadership - Navigates ambiguity, leads transformation, and scales what works.

People Centric Thinking - Prioritizes relationships and service excellence in every interaction.

Pay Range and Budget for this role: $110,000 - $150,000/yr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.