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Director Of Intake Jobs in Pooler, GA (NOW HIRING)

Broughton Partners

Director, Intake

Savannah, GA

The Director of Intake oversees legal qualification operations within the contact center, ensuring efficient and effective management of inbound leads (potential claimants). This role will ...

Broughton Partners

Director, Intake

Savannah, GA · On-site

$110 - $170/hr

Director, Intake# Director, IntakeSavannah, GA 31405## OverviewPosition TypeFull Time ... This role is crucial in maintaining a high standard of service and operational excellence ...

SouthCoast Health

LPN/MA -Per Diem

Savannah, GA

$24 - $32.50/hr

Responsible for patient flow, intake, and chart management. Requirements: Must pass proficiency ... Director of Nursing that such individual has the requisite skills and knowledge to perform as a ...

SilverSwing ABA

ABA Clinic Director (BCBA)

Savannah, GA · On-site +1

$100K - $110K/yr

Supervise a dynamic team of BCBAs, RBTs, and support staff * Lead case reviews, deliver performance ... Drive growth, partner with intake, build community relationships * Tapering billable caseload that ...

NHC

Resident Assistant 11p-7a

Bluffton, SC · On-site

$14 - $17/hr

... direct care under the supervision of licensed nursing staff and help maintain a supportive ... Take and record vital signs, intake/output, and other assigned data * Observe and report changes in ...

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All JobsOf Intake JobsDirector Of Intake JobsDirector Of Intake Jobs in Pooler, GA

Director Of Intake information

What are the key skills and qualifications needed to thrive as a director of intake?

To thrive as a Director of Intake, you need expertise in case management, intake assessment, and regulatory compliance, usually backed by a degree in social work, healthcare administration, or a related field. Familiarity with client management systems, electronic health records (EHRs), and relevant industry regulations is essential. Strong leadership, problem-solving, and interpersonal communication skills make someone stand out in this position. These capabilities are crucial for ensuring smooth client onboarding, regulatory adherence, and effective team coordination, ultimately supporting organizational goals and client outcomes.

What are some common challenges faced by a director of intake, and how are they typically addressed?

A Director of Intake often faces challenges such as managing high volumes of referrals, ensuring timely assessments, and coordinating effectively with multidisciplinary teams. Balancing workflow efficiency with quality client experiences can be demanding, especially during peak periods. To address these challenges, Directors typically implement streamlined intake processes, utilize data management systems, and foster clear communication channels with clinical and administrative staff. Ongoing training and regular team meetings also help ensure that best practices are followed and that the team can adapt to changing demands.

What is the difference between Director Of Intake vs Intake Coordinator?

AspectDirector Of IntakeIntake Coordinator
CredentialsBachelor's degree often required; experience in healthcare or social servicesHigh school diploma or equivalent; relevant certifications may be preferred
Work EnvironmentLeadership role overseeing intake departments, strategic planningFrontline role interacting directly with clients, handling initial assessments
Employer & IndustryHospitals, clinics, social service agenciesHealthcare facilities, social service organizations
Common Search & ComparisonFocuses on management and oversightFocuses on client interaction and initial screening

The main difference between a Director Of Intake and an Intake Coordinator lies in their responsibilities and seniority. The Director Of Intake oversees the entire intake process, manages staff, and develops policies, while the Intake Coordinator handles direct client interactions and initial assessments. Both roles are essential in healthcare and social services settings, but they differ in scope and level of responsibility.

What does a director of intake do?

A director of intake oversees the process of receiving and evaluating new clients, patients, or cases for an organization. They coordinate intake procedures, manage staff involved in onboarding, and ensure compliance with policies and regulations to facilitate smooth service delivery.
What job categories do people searching Director Of Intake jobs in Pooler, GA look for? The top searched job categories for Director Of Intake jobs in Pooler, GA are:
What cities near Pooler, GA are hiring for Director Of Intake jobs? Cities near Pooler, GA with the most Director Of Intake job openings:
Director Of Intake jobs near you

Director, Intake

Broughton Partners

Savannah, GA

Full-time

Posted 17 days ago

Job description

The Director of Intake oversees legal qualification operations within the contact center, ensuring efficient and effective management of inbound leads (potential claimants). This role will collaborate closely with marketing on tort efficiency and capacity planning, and with technical support on dialer health related to connection rates. 

The ideal candidate possesses strong leadership skills, exceptional communication abilities, and a keen eye for detail. This role is crucial in maintaining a high standard of service and operational excellence.

 

Essential Functions / Duties Performed Regularly: 

1.

Work closely with the executive team to curate and execute strategic goals to ensure intake capacity is never the limiting factor constraining our growth.

2.

Work closely with tech and product teams to make the user experience (for agents) of surveying a claimant more intuitive and less stressful, for example, the implementation of pre-qualification and AI voice into our process to reduce agent transcribing. 

3.

Work with tech and product teams to finalize designs for the claimant portal in 2027 that will roll out in phases to make the claimant journey more transparent and reduce claimant process fatigue during what can be a lengthy legal process.

4.

Serve as the primary escalation point and strategic lead for the intake department, driving continuous improvement through the leadership of Pod Managers.

5. 

Spearhead strategic initiatives aimed at streamlining the intake lifecycle and hitting aggressive month-over-month performance targets.

6.

Oversee the end-to-end recruitment and onboarding lifecycle for all intake personnel, ensuring consistent delivery of training modules and policy education. This includes finding creative ways to recruit Spanish-speaking agents and optimizing our shift differential & bonus plans with HR to recruit people for the specific days and times we need them.

7. 

Curate and optimize the digital training platform, streamlining the delivery of educational content to ensure a centralized, "single source of truth" for the entire team.

8.

Standardize departmental excellence through the creation and maintenance of a comprehensive SOP library, empowering Pod Managers to execute high-quality, consistent intake operations.

9.

Serve as the Intake Department’s strategic liaison for cross-functional growth projects, ensuring that new business initiatives are supported by robust, scalable intake workflows.

10.

Enforce strict adherence to payroll deadlines, implementing audit checkpoints to ensure all team bonuses and timecards are validated and submitted within established corporate timeframes.

11.

Hold Pod Managers accountable for effectively managing their teams, utilizing real-time data to identify and resolve bottlenecks in lead processing and claimant outreach.

12. 

Direct departmental capacity planning and workforce scheduling to ensure optimal coverage across all pods, aligning staff availability with fluctuating lead arrival patterns to maximize conversion opportunities.

13.

Other duties as assigned.

Minimum Position Requirements:

Education: A bachelor’s degree in business, economics, or a related field, or an equivalent combination of education and work experience is required. 

Work Experience:  5+ years of experience in managing call center operations or managing operations in an intake environment is required. 4+ years of people management experience is required.

Licenses or Certification:  N/A
Skills Required: 

  • Strong verbal and written communication skills
  • Strong active listening skills
  • Highly organized with the ability to manage multiple tasks simultaneously
  • Comfortable having conversations on difficult subjects
  • Ability to maintain confidentiality when handling sensitive information
  • Technical adaptability
  • Strong interpersonal skills
  • Ability to translate complex strategic visions into clear, actionable items for management and individual contributors
  • Ability to lead teams through organizational transitions with resilience, transparency, and a focus on maintaining high morale

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