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Director Of Insurance Operations Jobs in Massachusetts

MassMutual

Director of Insurance Accounting

Boston, MA · On-site

$121K - $159K/yr

Champion operational excellence, continuous improvement, and best practices across the ... of insurance accounting experience, including general ledger processing and month-end close ...

Randstad

Insurance Operations Specialist

Worcester, MA · Hybrid

$20 - $21/hr

We are seeking detail-oriented, self-directed professionals to join our upcoming training class as ... Years of experience: 1 year * Experience level: Entry Level Randstad is a world leader in matching ...

Waxy's

Director of Operations

Brookline, MA · On-site

The Director of Operations will; - Be required to deliver quality-focused results in operational excellence, building talented teams, P&L management, strategic planning and brand positioning. - Be an ...

Waxy's

Director of Operations

Brookline, MA

The Director of Operations will; - Be required to deliver quality-focused results in operational excellence, building talented teams, P&L management, strategic planning and brand positioning. - Be an ...

AppJaxx

Director of Operations

Sudbury, MA · On-site

As we continue to scale, we are seeking an experienced Director of Operations to oversee internal processes, optimize systems, and ensure the smooth execution of all operational activities across the ...

REC PARENT LLC

Director of Operations

South Easton, MA · On-site

$170K/yr

Medical/Dental/Vision Insurance * Competitive Salary * Company vehicle or gas stipend * Vacation ... Direct the day-to-day operations of the company's construction activities and provide leadership to ...

New

Crete United

Director of Operations

South Easton, MA · On-site

$140K - $170K/yr

Medical/Dental/Vision Insurance * Competitive Salary * Company vehicle or gas stipend * Vacation ... Direct the day-to-day operations of the company's construction activities and provide leadership to ...

New

Papa Johns Pizza

Director of Operations

Boston, MA · On-site

We are looking for Director of Operations who will have the overall responsibility for overseeing the people, processes and operations of 5-7 restaurants in one area. The Director of Operations ...

Baird Consulting Group

Director of Operations

Dudley, MA · On-site

$150K - $210K/yr

Director of Operations Work Hours: 40 hours per week Reports To: Chief Executive Officer (HSWoA CEO) Location: Dudley, MA FLSA Status: Exempt Compensation Range: $150,000 - $210,000 annual base ...

Puttshack

Director of Operations

Boston, MA

The Director of Operations will be accountable for team leadership and development, achieving ... Pet Insurance * Flex Spending Accounts * ...and more! Puttshack USA is proud to be an Equal ...

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All JobsOf Insurance Operations JobsDirector Of Insurance Operations JobsDirector Of Insurance Operations Jobs in Massachusetts

Director Of Insurance Operations information

See Massachusetts salary details

$37.1K

$117.6K

$196K

How much do director of insurance operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director of insurance operations in Massachusetts is $117,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $148,000.00 per year, depending on experience, location, and employer.

What does a director of insurance operations do?

A Director of Insurance Operations oversees the daily activities and strategic direction of an insurance company's operational departments. Their responsibilities include managing teams, streamlining processes, ensuring regulatory compliance, and improving customer service. They also analyze performance data, implement new technologies, and coordinate with other departments to achieve company goals. Overall, their role ensures efficient operations and supports business growth within the insurance sector.

What are the key skills and qualifications needed to thrive as a director of insurance operations?

To thrive as a Director Of Insurance Operations, you need extensive experience in insurance operations management, regulatory compliance, and a bachelor's or master's degree in business, finance, or a related field. Familiarity with insurance management software, CRM systems, and industry certifications such as CPCU (Chartered Property Casualty Underwriter) or ARM (Associate in Risk Management) is highly valued. Exceptional leadership, strategic thinking, and communication abilities are crucial for managing teams and driving operational improvements. These skills ensure effective oversight of operations, regulatory adherence, and the achievement of organizational goals in a dynamic insurance environment.

How does a director of insurance operations typically collaborate with other departments to drive operational efficiency?

A Director of Insurance Operations works closely with departments such as underwriting, claims, finance, and IT to streamline processes and ensure compliance with regulatory standards. This role often leads cross-functional initiatives to improve workflow, introduce new technologies, and align operational goals with the organization's strategic objectives. Regular meetings, project management, and data sharing are common, as effective collaboration is critical for maintaining service quality and adapting to industry changes. Building strong relationships across teams is essential for identifying bottlenecks and implementing best practices.

What is the difference between Director Of Insurance Operations vs Insurance Manager?

AspectDirector Of Insurance OperationsInsurance Manager
ResponsibilitiesOversees overall insurance operations, strategy, and policy developmentManages daily insurance team activities and handles claims or policy administration
Required CredentialsTypically requires a bachelor’s degree, industry certifications, and extensive experienceUsually requires a bachelor’s degree and relevant insurance experience
Work EnvironmentStrategic, leadership-focused, often in corporate or executive settingsOperational, team management, often in office or claims centers
Industry UsageCommon in large insurance companies and corporate insurance departmentsFound in insurance agencies, claims departments, and regional offices

The main difference is that the Director Of Insurance Operations focuses on strategic leadership and overall policy direction, while the Insurance Manager handles day-to-day operations and team management. Both roles require industry knowledge, but the director position involves higher-level planning and decision-making.

What are popular job titles related to Director Of Insurance Operations jobs in Massachusetts?

For Director Of Insurance Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Director Of Insurance Operations jobs in Massachusetts look for?

The top searched job categories for Director Of Insurance Operations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Director Of Insurance Operations jobs?

Cities in Massachusetts with the most Director Of Insurance Operations job openings:

Director Of Insurance Operations jobs near you
Infographic showing various Director Of Insurance Operations job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $117,600 per year, or $56.5 per hour.

Head of Insurance Operations

Vantage Group Holdings Ltd

Boston, MA • On-site

$220K - $275K/yr

Full-time

Medical, Retirement

Posted 12 days ago

Job description

About the Company
Vantage Group Holdings Ltd. (Vantage) was established in late 2020 as a re/insurance partner designed for the future. Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients' risks. We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.
Vantage has approximately 365 colleagues in both the United States and Bermuda. We have offices in Chicago, IL, Norwalk, CT, West Hartford, CT, Washington, DC, Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda. Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting. We fully support work flexibility including remote and hybrid work arrangements.
About the role:
At Vantage, the Head of Insurance Operations will help shape the next stage of our insurance platform. Reporting to the Chief Underwriting Officer, this leader will build the operating discipline, service model, and scalable infrastructure that enable underwriting teams to move faster, serve brokers and clients more effectively, and support continued growth.
This is a high-impact opportunity for an operations leader who understands insurance from the inside out and wants to modernize how work gets done. The right candidate will bring a balance of strategic judgment and hands-on execution: someone who can redesign workflows, lead teams through change, use data to improve performance, and influence senior leaders while staying close to the details that matter.
The base salary expectation for this role is between $220,000 and $275,000. Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.
Responsibilities & Accountabilities:
Leader of Leaders
  • Lead onshore and offshore underwriting operations teams, creating a consistent, high-accountability service model across the insurance business.
  • Oversee core underwriting operations workflows, including submission intake, loss runs, policy issuance, endorsements, quality, training, onboarding, analytics, admitted licensing, and NDA processes.
  • Develop operating plans, budgets, workforce plans, and capacity models that enable growth, improve service, and support Insurance Leadership Team priorities.

Service Delivery
  • Strengthen service delivery for underwriters, brokers, and market partners by improving cycle times, quality, SLAs, and overall operating performance.
  • Optimize offshore service performance, work-transfer opportunities, vendor relationships, and related service or technology contracts.
  • Oversee assigned operational responsibilities that support a reliable, professional, and scalable operating environment.

Process and Continuous Improvement
  • Modernize underwriting workflows from submission intake through issuance by simplifying processes, removing bottlenecks, and freeing underwriting capacity.
  • Apply structured continuous improvement methods to standardize, consolidate, or eliminate work while maintaining strong controls and execution discipline.
  • Turn process changes into sustained results through clear documentation, training, change management, and impact tracking.

Technology Adoption and AI-Enabled Work Design
  • Partner with Technology and Data teams to introduce practical tools, automation, and AI-enabled solutions that improve efficiency while preserving underwriting judgment, quality, and engagement.
  • Bring an operations lens to enterprise process and technology planning by defining clear problems, measurable baselines, and priorities tied to business impact.

CUO Support
  • Serve as a trusted partner to the CUO, Business Managers, and business leaders on complex compliance, regulatory, technology, workflow, data integrity, and client/broker needs.
  • Maintain current operational documentation and lead strategic initiatives that help the broader insurance organization scale effectively.

Ideal Candidate Profile:
  • Bachelor's degree preferred or equivalent professional experience.
  • CPCU, ARM, or continuous improvement certifications a plus.
  • 12-20 years of experience in insurance operations, underwriting operations, or a closely related commercial, specialty, E&S, admitted, or non-admitted insurance environment.
  • Travel expected at 20-30%, including Bermuda and offshore partner locations.
  • Has led leaders across onshore, offshore, or outsourced teams and is comfortable managing vendor partnerships that are critical to service delivery.
  • Knows how to improve complex workflows, measure performance, and translate operational insight into meaningful business outcomes.
  • Understands submission clearance, policy administration, underwriting processes, authority frameworks, and documentation standards.
  • Can evaluate vendors, service models, digital tools, and AI-enabled capabilities with practical judgment and a clear focus on business value.
  • Builds credibility with senior leaders, underwriters, and operations teams, and can lead change across business units.

Our Vantage Values
Do What's Right - be a force for good, for our customers, shareholders, colleagues, industry and communities.
Be Relentlessly Curious - ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined.
We're Better Together - collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally.
Be Transparent - in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself.
Make A Difference - focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.
We value diversity and are committed to creating an inclusive environment for all employees. At Vantage, we strive to build and foster a culture where inclusiveness is ingrained, not just an initiative. All colleagues support building an inclusive environment where employees feel empowered to share their experiences and ideas to foster an environment which encourages you to "Be You!" We are proud to be an equal opportunity employer.
In connection with our business, Vantage may collect and process your personal data. For further information regarding how we use this data, please see our online privacy notice at Vantage Recruiting Privacy Notice.
ADA Notice: All applications shall be submitted online through our applicant tracking system. Candidates needing reasonable disability accommodation to enable them to apply and/or fully participate in the selection process are encouraged to email recruiting@vantagerisk.com with the subject Candidate ADA Request detailing their needs. Please note the above email box is for candidates needing reasonable disability accommodation only, emails submitting resumes will not be considered and those seeking application status updates will go unanswered.

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