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Director of Digital of Payments
Lebanon, TN
If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
ABOUT US:
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
ABOUT THE POSITION:
Picture yourself as the lifeblood that ties everything together-the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You're the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You'll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
POSITION SUMMARY:
The Director of Digital Payments develops strategy and vision for the digital payments function and aligns operational goals with the Bank's strategic objectives. This position monitors the payments industry and the trends and habits of our customers, confirming alignment with the Bank's strategic goals. The Director of Digital Payments ensures alignment with the Bank's strategic goals through cross-functional collaboration, system optimization, and team development. This position reports to the Chief Operating Officer and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.
POSITION DUTIES & RESPONSIBILITIES:
• Develop strategy and vision for the digital payments function
• Provide strategic oversight for all aspects of the digital payments function
• Mentor department leadership team, identify professional development opportunities and provide performance feedback on an ongoing basis
• Partner with the Learning & Development team to create targeted training programs for the ongoing development of team members and other employees
• Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes for continuous improvement
• Evaluate and optimize business systems and platforms, identifying opportunities for refinement and innovation
• Prioritize efficiency and effectiveness of payment operations through policy and procedural changes as needed
• Oversee the initiation and implementation of new directives, policies and procedures
• Facilitate cross-functional collaboration with various business units for alignment and increased understanding where necessary
• Define strategic KPIs and align department goals with organizational strategy
• Actively participate in JHA Relationship Team and other collaborative teams and efforts relevant to payment efforts
• Conduct regular 1:1s with Digital Payments Manager
• Assist department leadership with complex or escalated issues or concerns
• Participate in recruitment, hiring, and succession planning for key roles
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned
REQUIRED QUALIFICATIONS:
• High School diploma or GED
• Bachelor's degree in related field preferred
• 5 years of experience in payments to include online and mobile banking, ACH, ATM, debit card, credit cards, wires, etc.
• 3 years of supervisory experience preferred
• Proficient in Microsoft Office and other standard software applications
• Strong leadership skills with experience in managing teams and fostering professional development
• Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred
• Strong knowledge of electronic payment products, services, operations and industry trends
• Ability to apply technical knowledge and expertise to electronic payment policies and procedures using knowledge of banking principles and practices
• Ability to strategically prioritize work efforts for self and management if needed
• Effective verbal and written communication skills with strong presentation skills
• Excellent interpersonal skills
• Critical thinking, analytical, and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management
• Self-motivated, positive, and enthusiastic leader with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Willing to grow and be challenged
COMPREHENSIVE BENEFITS & RECOGNITION:
We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.
GROW WITH US:
"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.