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Director Of Customer Success Cybersecurity Jobs

Exol

What we need Exol is seeking an experienced Director of Customer Success to lead our customer success organization and drive customer retention, profitable growth, and long-term customer value across ...

Ontra, LLC

Reporting to our Managing Director of Customer Success, you will serve as a subject matter expert in customer retention, lawyer management, and Ontra's Contract Automation solution. You will act as a ...

LettrLabs

VP of Customer Success

Los Angeles, CA · On-site

About the Role Lettrlabs is looking for a VP of Customer Success to own the entire post-sale customer journey - from first activation through renewal and expansion. This leader will unify our ...

Sugar AI Limited

Director, Customer Success

Denver, CO · On-site

$140K - $150K/yr

Instead of more dashboards or surface-level insights, we help teams focus on what matters most and ... About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to ...

Artlogic

Interim Head of Customer Success

Atlanta, GA · On-site

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer ...

Oradian

VP of Customer Success

$250K/yr

VP Of Customer Success We are seeking an experienced and driven leader to define and scale Oradian's Customer Success function across our growing portfolio of enterprise banking and fintech customers.

Illumio

Customer Success Advisor

... of cybersecurity. Your Impact: As a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation ...

SWBC

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Opiniion

Director of Customer Enablement

Lehi, UT · On-site

The Director of Customer Enablement leads the teams and systems that carry customers from signed ... Demonstrated success building and scaling customer-facing teams through growth, including ...

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Director Of Customer Success Cybersecurity information

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$38.5K

$121.4K

$179K

How much do director of customer success cybersecurity jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of customer success cybersecurity in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer success cybersecurity do?

A Director of Customer Success in Cybersecurity leads teams dedicated to ensuring clients successfully implement and utilize cybersecurity solutions. They focus on building strong relationships with customers, understanding their security needs, and helping them maximize the value of the product or service. This role involves collaborating with sales, product, and support teams to drive customer satisfaction, retention, and growth. Additionally, they often provide strategic guidance to clients on cybersecurity best practices and evolving threats.

How does a director of customer success cybersecurity collaborate with technical and sales teams to improve client outcomes?

The Director of Customer Success in Cybersecurity works closely with both technical teams (such as engineers and product specialists) and sales teams to ensure clients achieve their security goals. This collaboration often involves translating client feedback into actionable insights for product improvements, coordinating onboarding and training sessions, and aligning security solutions with the client's business objectives. Regular cross-functional meetings and strategy sessions help the Director anticipate client needs, resolve issues proactively, and identify opportunities for upselling or expanding service adoption. This integrated approach ensures a seamless client experience and strengthens long-term relationships.

What are the key skills and qualifications needed to thrive as a director of customer success cybersecurity?

To excel as a Director of Customer Success in Cybersecurity, you need expertise in customer relationship management, deep knowledge of cybersecurity solutions, and a proven leadership track record, often backed by a relevant degree and experience in SaaS or security companies. Familiarity with CRM platforms (like Salesforce), cybersecurity tools, and certifications such as CISSP or CSM are commonly expected. Outstanding communication, strategic thinking, and problem-solving skills help drive customer satisfaction and retention while leading cross-functional teams. These skills are crucial to ensuring clients achieve their security goals, fostering trust, and driving long-term business growth in a complex, evolving threat landscape.

What are popular job titles related to Director Of Customer Success Cybersecurity jobs?

For Director Of Customer Success Cybersecurity jobs, the most frequently searched job titles are:

Infographic showing various Director Of Customer Success Cybersecurity job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success (Remote)

Wellesley, MA • On-site, Remote

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees
Learn more about Trane Technologies plcexternal

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 305 frontline employees who took The Breakroom Quiz

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attainted by our platform capabilities.
What you will do:
Customer Retention & Growth
  • Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy
  • Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability
  • Develop and execute a scalable customer success strategy that ensures customers realize maximum value
  • Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities
  • Drive value for Nuvolo's customers, ensuring they have the right products, services, and tools to accomplish their goals
  • Execute an industry-leading customer health scoring framework to predict risks and opportunities
  • Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized

Leadership & Team Development
  • Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers
  • Define career paths and develop talent through training, coaching, and performance management
  • Foster a customer-first culture that aligns with key business objectives

Customer Journey & Advocacy
  • Optimize the customer journey from onboarding to renewal and expansion
  • Build cross-functional relationships within Nuvolo to create a unified customer experience
  • Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers.
  • Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo's brand in the industry.

Cross-Functional Collaboration
  • Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies
  • Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap
  • Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs
  • Align with Support and Professional Services to ensure a seamless post-sales experience
  • Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations

Data, Technology & Process Optimization
  • Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts
  • Evolve metrics and KPIs that showcase growth opportunities and engagement success
  • Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion
  • Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use
  • Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness

What you will bring:
  • 10+ years' experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams
  • Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively
  • Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time
  • Technical knowledge of complex systems
  • Previous experience directing and maximizing the benefits of collaborating with global teams
  • Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement
  • You are a strong collaborator, communicator and work well cross-functionally
  • You have strong organizational skills and pursue measuring the impact of you and your team's performance

Annual Base Salary Range or Hourly Base Pay Range:
$143,513.33 - $231,200.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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