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Director Of Customer Service Jobs in Reston, VA (NOW HIRING)

Compass Group

Director of Operations

Washington, DC

$90K - $95K/yr

Director of Operations Salary: $90,000 to $95,000 Diversity of thought and inclusion for all is ... level of customer service at all points of contact Trains, motivates and develops management ...

Occasions

Director of Operations

Washington, DC · On-site

$90K - $95K/yr

... customer service at all points of contact · Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources Preferred Qualifications: · ...

CivicMinds, Inc.

Assistant director of nursing

Sterling, VA · On-site

$75K - $100K/yr

Assistant Director of Nursing - ADON (RN - Registered Nurse) We are proudly Virginia-owned ... Ensure customer service standards are being met within the nursing department, and policy and ...

GardaWorld

Director of Operations

Washington, DC · On-site

$120K - $135K/yr

Join us as a Director of Operations! Are you passionate about connecting great people with ... customer service proficiencies, addressing customer inquiries, and resolving service-related ...

Knox Systems, Inc

Head of Customer Success

Arlington, VA · On-site

$165K - $185K/yr

... public services. Our customers rely on Knox to deploy production systems that meet the highest ... The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance ...

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

Partner closely with Customer Success, Support, Professional Services, Sales, and Account ... Highly visible leadership role with direct impact on customer experience, retention, and company ...

Compass Group

Director of Event Services

Washington, DC · On-site

$75K - $80K/yr

GREAT SERVICE. About our Company Since 1986, Occasions Caterers has worked closely with our clients ... Resolves customer concerns and ensures timely customer payment Preferred Qualifications:

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Showing results 21-40

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Reston, VA

Director Of Customer Service information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do director of customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of customer service in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
More about Director Of Customer Service jobs

What are the most commonly searched types of Of Customer Service jobs in Reston, VA?

The most popular types of Of Customer Service jobs in Reston, VA are:

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For Director Of Customer Service jobs in Reston, VA, the most frequently searched job titles are:

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The top searched job categories for Director Of Customer Service jobs in Reston, VA are:

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Cities near Reston, VA with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 86% In-person, 9% Hybrid, and 5% Remote job distribution, with an average salary of $128,316 per year, or $61.7 per hour.

Director of Operations

Compass Group

Washington, DC

$90K - $95K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,089 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

Position Title: Director of Operations

Salary:  $90,000 to $95,000

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!


a vision for creating remarkable events

FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.

About our Company

Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events.  We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative decor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.

If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.

Job Summary
Working as the Director of Operations you are responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests and the client as well as other departments within the operation. You will promote the professional growth and development of the entire team. You will be expected to foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.
 
 
Key Responsibilities:
Plans and directs the operation of the assigned account in support the Key Performance Indicators
Assist in development of common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
Is knowledgeable on HACCP controls along with proper storage and use of food
Supports the development and implementation of programs that meet client needs and customer satisfaction
Monitors financial reports of the account to ensure budgetary compliance with Regional and Corporate goals
Interfaces with clients to maintain client satisfaction and account retention
Resolves client and customer satisfaction or employee related complaints which have been elevated from Managers
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources
 
 
Preferred Qualifications:
Bachelor's degree in Business, hospitality or related field, or equivalent degree or equivalent related experience 
Proven ability to manage a team of six or more
Minimum of two years' experience in multi-unit foodservice management
Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
Strong track record of driving customer satisfaction
Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
Proven ability to mentor and develop team members
Excellent written and verbal communication skills
 

Associates at Occasions are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Occasions maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Occasions.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis.

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