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Director Of Customer Service Jobs in Bothell, WA

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

FHLB Des Moines

Director of Membership

Seattle, WA · On-site

$133 - $162/hr

The Director of Membership uses data-driven approaches to identify audience segmentation, goals, metrics, customer service, and engagement strategies that deliver donor revenue to KUOW. This role ...

Cooley LLP

Director of IP Operations

Seattle, WA · On-site

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... level customer service * Manage fixed fee and flat fee billing structure, analysis of costs ...

Cooley

Director of IP Operations

Seattle, WA

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... level customer service * Manage fixed fee and flat fee billing structure, analysis of costs ...

Cooley LLP

Director of IP Operations

Seattle, WA

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... level customer service * Manage fixed fee and flat fee billing structure, analysis of costs ...

Uw

Director of Membership

Seattle, WA · On-site

The Director of Membership uses data-driven approaches to identify audience segmentation, goals ... Oversee and improve customer service experience and KPIs. * Manage and report on donor pipeline ...

Mbk

Director of Health Services

Mountlake Terrace, WA

$105K - $115K/yr

Director of Health Services At MBK Senior Living, we're committed to putting people first - our ... Draft initial Individualized Service Plans (ISP) and update based on schedule and change of ...

11 Residential

Director of Operations

Kirkland, WA · On-site

$155K - $170K/yr

... customer service, we are dedicated to fostering an engaging and supportive workplace culture. We ... Position Summary The Director of Operations is the leader responsible for aligning and optimizing ...

New

11 Residential

Director of Operations

Kirkland, WA · On-site

$155K - $170K/yr

... customer service, we are dedicated to fostering an engaging and supportive workplace culture ... Position Summary The Director of Operations is the leader responsible for aligning and optimizing ...

New

Sound Generations

Director of Philanthropy

Seattle, WA · On-site

$121K/yr

Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way. We are currently seeking a Director of Philanthropy to join our Marketing ...

Kline Galland

Director of Social Services

Seattle, WA · On-site

$74K - $87K/yr

Conduct psychosocial assessments and develop individualized service plans. * Provide guidance ... Previous experience as a Director of Social Services in a Long-Term Care setting. * Strong ...

Grupo Mariposa

Director of Planning

Seattle, WA · On-site

Drive the creation of integrated business plans that balance customer service, inventory investment ... Direct the coffee planning process with key strategic co-manufacturing partner, driving alignment ...

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Showing results 41-60

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Bothell, WA

Director Of Customer Service information

See Bothell, WA salary details

$43.6K

$137.9K

$219.7K

How much do director of customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director of customer service in Bothell, WA is $137,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,900.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
More about Director Of Customer Service jobs

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For Director Of Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

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The top searched job categories for Director Of Customer Service jobs in Bothell, WA are:

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Cities near Bothell, WA with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $137,878 per year, or $66.3 per hour.

Director of Philanthropy

University of Washington

Seattle, WA • On-site

Full-time

Re-posted 9 days ago

University Of Washington School Of Medicine rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

82nd of 621 rated colleges and universities

Job description

Job Description
UW Medicine Advancement is a passionate, 95-person team that works collaboratively to connect donors with meaningful opportunities that enhance patient care, expand educational opportunities, and advance research across UW Medicine. In fiscal year 2025, UW Medicine Advancement raised nearly $382 million in gifts and private grants from more than 30,000 donors in support of this mission. Learn more about UW Medicine Advancement at https://give.uwmedicine.org/careers/.
UW Medicine Advancement has an exciting opening for a Director for Philanthropy. This is a full-time permanent position.
Reporting to the Senior Director for Philanthropy, the Director for Philanthropy develops and implements comprehensive strategies to secure philanthropic support for research, clinical, and education initiatives at UW Medicine's Institute for Protein Design and other emerging priorities as assigned.
This highly collaborative role partners with advancement colleagues, academic leaders, faculty, volunteers, and donors to identify, cultivate, solicit, and steward major gift prospects. The Director will build trusted relationships across a complex, matrixed environment and translate donor interests into meaningful philanthropic impact.
What You Will Do
Direct Fundraising Responsibilities - 85%
  • Develop and implement a strategic major gifts plan in partnership with the Senior Director for Philanthropy for the UW Medicine's Institute for Protein Design, as well as other emerging priorities as assigned.
  • Manage a major gift and private foundation portfolio with annual expectations of 75-125 substantive donor contacts, 7-20 major gift qualifications, and 8-15 major gift solicitations, resulting in $2 million-$4 million raised annually.
  • Partner with the Senior Director for Philanthropy, Associate Vice President for Development, department leaders, and advancement colleagues to define fundraising priorities and implement strategies to sustain major gift support.
  • Identify, qualify, cultivate, solicit, and steward major gift prospects-including faculty referrals and grateful patients-by developing individualized cultivation and solicitation strategies and preparing proposals, endowment agreements, gift illustrations, and related materials.
  • Recruit, train, and support volunteers in leadership roles that advance major gift fundraising, when appropriate. Staff volunteer fundraising partnerships and committees as assigned.
  • Coordinate major gift fundraising activities with UW Medicine Advancement colleagues and University Advancement partners, including Gift Planning, Corporate and Foundation Relations, Principal Gifts, and Regional Gifts. Demonstrate strong communication and collaboration in an environment with shared donors and overlapping portfolios.

Strategy, Partnerships and Program Development - 15%
  • Discern and inform strategy development promoting philanthropic priorities.
  • Assist Senior Director with establishment of annual goals, objectives for areas of fundraising responsibilities. Contribute to the development/refinement of policies and procedures for the school or college's advancement program as assigned. Encourage and support department chairs and faculty in active participation in fundraising efforts, recognizing competing responsibilities in research, education, and clinical care.
  • Collaborate effectively with diverse constituencies, including faculty, staff, patients, community leaders, and volunteers.
  • Partner with UW Medicine Advancement colleagues to develop special events, marketing materials, pipeline, and donor relations activities that support major gift fundraising.
  • Pursue appropriate professional development, including training related to major and planned gift strategies.
  • Prepare annual operating plans and progress reports as requested.
  • Complete annual performance self-assessment as part of the annual review process.
  • Perform other duties as assigned.

Required Qualifications
To be considered for this opportunity, your application must demonstrate that you meet the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
  • Bachelor's degree in a related field and at least five years of progressively responsible experience in institutional advancement, with an emphasis on cultivating, soliciting, and stewarding major gifts.

Minimum Qualifications
  • UW Medicine values professionalism. Employees are expected to conduct themselves in a professional manner in accordance with UW Medicine Policy on Professional Conduct. An assessment of professionalism will be a factor considered in performance reviews, salary adjustments and promotion.
  • Demonstrated ability to develop and execute strategic advancement plans for complex programs, including designing, implementing, and managing initiatives that achieve measurable fundraising results aligned with organizational priorities.
  • Proven experience building, cultivating, and stewarding strong relationships with donors and volunteers, aligning their interests with institutional goals to foster long-term engagement and philanthropic partnership.
  • Self-directed and collaborative leader who identifies opportunities, generates innovative ideas, and drives results while working effectively across teams and stakeholders.
  • Strong interpersonal and customer service skills, with the ability to communicate openly, directly, and professionally to foster dialogue and resolve differences effectively.
  • Sound judgment and decision-making skills, including the ability to navigate ambiguity and perform effectively in a fast-paced, deadline-driven environment.
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Teams), with the willingness and ability to learn the UW donor CRM and other proprietary systems.
  • Demonstrated ability to maintain confidence and protect confidential information; acts in a selfless manner and models ethical values of the UW.
  • Alignment with UW's Executive Order 81 Prohibiting Discrimination, Harassment, and Sexual Misconduct which establishes the University's standards for preventing and responding to such conduct, including compliance with applicable federal and state laws. The University is committed to fostering an environment in which all members of its community can participate fully in University programs and activities free from discrimination, harassment, sexual misconduct, and retaliation.

Preferred Qualifications
  • At least six years of major and planned gift fundraising experience.
  • Advancement experience in a healthcare, higher education, or research setting.

What You Can Expect
  • This position is based in Seattle, Washington at UW Medicine's South Lake Union campus.
  • Hybrid-work schedule with 2 days in the office and 3 days eligible for telework per week.
  • Cubicle/open workspace environment that may result in higher noise levels and visual distractions.
  • Access to reliable transportation for local travel and willingness to travel when necessary. Ability to travel and attend events, meetings and programs scheduled on evenings and weekends or off-campus. Some national travel required.

Additional Application Requirement
This recruitment requires a cover letter. Applications that do not include a cover letter will not be forwarded to the hiring department.
Please address the following in your cover letter:
  • Explain how your experience and qualifications align with a Director for Philanthropy position with an emphasis on Direct Fundraising Responsibilities and Strategy, Partnerships and Program Development.
  • Include your interest in the role and working in healthcare philanthropy at UW Medicine Advancement.

#UWUAJOBS
#UWMAJOBS
Compensation, Benefits and Position Details
Pay Range Minimum:
$115,008.00 annual
Pay Range Maximum:
$132,000.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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