ZipRecruiter

Log In

1

Director Of Customer Service Jobs in Delaware (NOW HIRING)

AMS Fulfillment

Director of Client Services

Bear, DE · On-site

$100 - $125/hr

Day The Director of Client Services is responsible for maximizing customer satisfaction and ... Customer service - The Director keeps the customer experience in mind throughout all their tasks ...

DGS Office of External Affairs

$150 - $200/hr

The Director of Professional Services reports to the DPC Assistant Hospital Director and oversees ... service delivery. Key qualifications: * Bachelor's degree or higher in Behavioral, Social, or ...

Posted today

Braintumor

Director of Events

Wilmington, DE · On-site

The Director of Events is ideal for an experienced development professional with strong special ... Provides customer service support to event participants and Team Captains by responding to ...

Braintumor

Director of Events

Wilmington, DE · On-site

The Director of Events is ideal for an experienced development professional with strong special ... Provides customer service support to event participants and Team Captains by responding to ...

Aspenational

Director of Preconstruction

Wilmington, DE · On-site

$150 - $200/hr

Bancroft is seeking a Director of Preconstruction to provide strategic leadership for all preconstruction services across the organization. This position serves as the leader of the Preconstruction ...

Sobieski

Director of Safety

Newark, DE · On-site

DIRECTOR OF SAFETY Location: Newark, DE Sobieski Enterprise in Newark, DE is seeking a full-time ... Life Safety services with a strong emphasis on customer satisfaction. We believe in three core ...

next page

Showing results 1-20

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Delaware

Director Of Customer Service information

See Delaware salary details

$39K

$123.4K

$196.7K

How much do director of customer service jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of customer service in Delaware is $123,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,100.00 and $147,600.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
More about Director Of Customer Service jobs

What are the most commonly searched types of Of Customer Service jobs in Delaware?

The most popular types of Of Customer Service jobs in Delaware are:

What are popular job titles related to Director Of Customer Service jobs in Delaware?

For Director Of Customer Service jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Service jobs in Delaware look for?

The top searched job categories for Director Of Customer Service jobs in Delaware are:

What cities in Delaware are hiring for Director Of Customer Service jobs?

Cities in Delaware with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,444 per year, or $59.3 per hour.

Director of Client Services

ADVANTAGE MEDIA SERVICES LLC

Bear, DE

Full-time

Posted 17 days ago

Job description

The Director of Client Services is responsible for maximizing customer satisfaction and engagement with our company’s services. The Director serves as a manager, mentor, and thought leader who oversees customer support. This entails assigning day-to-day tasks and guiding teams through issue escalations and client interactions, as well as meeting with clients directly to cultivate long-term relationships. On a larger scale, the Director uses data analysis to inform business planning and set the direction for the company’s customer experience initiatives. The Director works during regular business hours, although overtime is likely because of a heavy workload, and they must be always on-call in case there are client issues.
 

Essential Job Functions

  • Provide strategic direction by constantly monitoring customer satisfaction and industry trends and then recommending new projects, operational standards, and customer service procedures based on findings. Also apply continuous improvement to existing process.
  • Cultivate Client Relationships
    While Directors of Client Engagement delegate daily support tasks to their staff, they often engage firsthand with clients during complex situations such as high-level planning, contract signing, or unusual requests. In these cases, they must manage expectations, address inquiries, and assess customer requirements with accuracy.
  • Resolve Client Issues
    The Director of Client Engagement leads the customer support team in resolving issues while complying with service-level agreements. They keep a sharp eye on open customer cases and step in directly when they reach critical levels. In addition, these directors regularly inform executives and relevant department heads about major product or service problems.
     
  • Coordinate Operations
    An important part of this role is coordinating day-to-day customer support operations. Aside from supervising account managers, account coordinators, and other team members, the Director implements strategic initiatives, develops best practices, and ensures that deadlines and standards are met.
  • Hire and Coach Team Members
    The Director of Client Engagement takes an active role in human resource activities such as recruitment, onboarding, and talent development for the service teams that they manage. They give out performance evaluations, offer coaching and mentoring, and collaborate with HR to design staff development programs.

Job Specifications - includes Education, physical and mental demands, and working conditions

The Director of Client Engagement needs to be keenly attuned to customer needs and can translate these to service requirements. Proactive and driven, they push projects to completion and respond agilely to changing customer demands.

Leadership skills- The Director of Client Engagement takes charge of their company's client support in both strategy and implementation, so they must be experienced leaders who excel at decision-making and project management.

Data analysis- it's vital for the Director to be skilled at data analysis, since they must synthesize market research, internal and external feedback, and sales statistics to determine how to improve customer satisfaction.

Customer service- The Director keeps the customer experience in mind throughout all their tasks, whether they're negotiating contracts with clients or restructuring operations for increased efficiency.

Problem-solving skills- Because the Director of Client Engagement oversees the handling of customer complaints and issues, they must be adept problem solvers and capable of thinking quickly even in urgent, critical situations.

Organization skills- The Director of Client Engagement tracks a variety of projects, client accounts, employee teams, and activities simultaneously, and they must maintain a comprehensive vision of all of these to steer the company toward its customer support goals.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the "essential job functions with or without a reasonable accommodation.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.

Apply