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Director Of Client Operations Jobs in Naperville, IL

Cooley

Director of Client Development

Chicago, IL

Director of Client Development Cooley is seeking a Director of Client Development to join the Marketing and Client Developmentteam. Position summary: The role is partof the Client Development Team ...

Playbook

Director of Operations

Chicago, IL · On-site

$110 - $120/hr

Chief Experience Officer Mission The Director of Operations is responsible for empowering host teams to deliver exceptional, client-centered services that foster connection, well-being, and longevity ...

Cooley LLP

Director of IP Operations

Chicago, IL

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

Cooley

Director of IP Operations

Chicago, IL

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team ... Together with the Director of Client Accounts and IP Services management, recommend and implement ...

Advatix, Inc.

Director of Operations

Romeoville, IL · On-site

Director of Operations HRforGrowth ® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the ...

Advatix, Inc

Director of Operations

Romeoville, IL · On-site

$120 - $180/hr

Director of Operations The Director of Operations is responsible for managing all operations ... Actively participate in RFP, pricing negotiations and client facing meetings. * Responsible for all ...

Advatix, Inc.

Director of Operations

Romeoville, IL · On-site

Director of Operations HRforGrowth ® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the ...

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Director Of Client Operations information

See Naperville, IL salary details

$33.7K

$106.8K

$178K

How much do director of client operations jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of client operations in Naperville, IL is $106,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,300.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What are popular job titles related to Director Of Client Operations jobs in Naperville, IL?

For Director Of Client Operations jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Director Of Client Operations jobs in Naperville, IL look for?

The top searched job categories for Director Of Client Operations jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Director Of Client Operations jobs?

Cities near Naperville, IL with the most Director Of Client Operations job openings:

Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,755 per year, or $51.3 per hour.

Senior Director, Head of Client Operations - Chicago Hybrid

Lisle, IL • On-site

Advyzon
See more jobs at Advyzonexternal

Full-time

Re-posted 5 days ago

Job description

Senior Director, Head of Client Operations
We are seeking a highly motivated and experienced Senior Director, Head of Client Operations for AIM (Advyzon Investment Management) to lead and scale the firm's client service and operational infrastructure. The ideal candidate will oversee the client service and billing teams, ensuring operational excellence across advisor onboarding, billing operations, custodial workflows, and day-to-day service delivery while serving as the primary escalation point for complex operational matters. This individual will play a key role in shaping the operational infrastructure required to support the continued growth of the AIM platform.
This role requires a strategic operator with strong leadership, communication, and problem-solving skills who can develop scalable operational processes, enhance service delivery, and support the continued growth of the AIM platform.
Responsibilities
  • Lead and manage AIM's client service and billing operations teams, including hiring, onboarding, training, coaching, and performance management of staff.
  • Serve as the primary escalation point for complex advisor service, operational, and billing issues, ensuring timely resolution and strong advisor relationships.
  • Oversee advisor onboarding and training, ensuring a consistent and scalable onboarding experience for firms joining the AIM platform.
  • Own and maintain operational workflows, procedures, and documentation across service, onboarding, and billing functions.
  • Oversee billing operations across the platform, including advisor billing, AIM service billing, and strategist billing within the model marketplace.
  • Ensure the accuracy, integrity, and reconciliation of operational data across custodians and internal systems to support reporting, billing validation, and compliance requirements.
  • Monitor operational workflows, service volumes, and team capacity to ensure the operational infrastructure scales effectively as the AIM platform continues to grow.
  • Drive continuous process improvement initiatives and service standards that enhance operational efficiency and the advisor experience.
  • Partner with leadership across technology, product, compliance, and investment management to ensure operational readiness for new platform capabilities and advisor growth initiatives.

Skills/Qualifications
  • 10+ years of financial services experience, preferably within a TAMP, RIA platform, custodian, or wealth management operations environment.
  • Demonstrated leadership experience managing client service, operations, or billing teams, including hiring, training, and performance management.
  • Strong understanding of RIA, TAMP, and custodial operational workflows, including advisor onboarding, account servicing, and billing processes.
  • Experience developing and implementing operational procedures, scalable workflows, and process improvement initiatives.
  • Ability to manage complex operational issues and escalations while maintaining strong advisor relationships.
  • Experience supporting operational data management and reconciliation across financial systems to ensure accuracy and compliance.
  • Excellent communication, organizational, and problem-solving skills, with the ability to operate effectively in a fast-paced environment.
  • A self-starter with strong attention to detail, capable of working independently while collaborating effectively across teams.
  • Bachelor's degree required; advanced degree preferred.
Compensation
$115k, 30% bonus
This is a hybrid position at our Lisle location.

Apply