Director Of Client Operations Jobs in Layton, UT

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

MarketStar is seeking a Director of Client Delivery based in Northern Utah. As a Director of Sales, you will use your strategic sales and client relations expertise, marketing knowledge and technical aptitude to lead large sales teams to success and develop strategies to meet our client’s sales objectives. The Sales Director is responsible for ensuring SLA agreements and/or sales quotas are met/exceeded for all assigned team engagements while providing direction and recommendations, planning, development, and implementation of appropriate marketing and sales operations for multiple sales teams who represent well known SaaS and social media (ad sales) clients.

Location: Salt Lake City, UT - Hybrid

• Drive MarketStar’s culture by living and leading with our purpose and core values.
• Manage P&L attainment against sales forecasts, including revenue and margin attainment, growth and risk, and overall financial health of the covered programs.
• Participate in reviewing and negotiating client financial contracts with client and procurement.
• Communicate client growth, risk, and strategic initiatives at all levels within the organization.
• Contribute to MarketStar initiatives and deliver against business priorities.
• Drive team accountability and share best practices across your organization and leadership counterparts.
• Collaborate with cross functional business partners (sales operations, training, HR, etc.) to enhance operational program performance.
• Coach a team of sales managers to drive overall performance, strategic initiatives, and accountability to MarketStar and our clients.
• Lead hiring effectiveness in collaboration with the Talent Acquisition team through data analysis of attrition trends and performance analytics.
• Provide guidance and co-delivery of client business reviews internally and externally.
• Utilize gap analysis to identify opportunities and implement plans to increase client satisfaction, KPI attainment, and overall growth.
• Manage client relationships toward retention and growth.

• Director level experience with the ability to manage day-to-day to deliverables; 5+ years of experience preferred.
• Bachelor's Degree, M.B.A., or certifications is a plus.
• Successful history of creating and managing projects from scope to completion.
• Engaging communicator and ability to present with confidence to senior leadership.
• Ability to create and present business reviews and strategic retention and growth plans to clients and senior leadership.
• Ability to develop, articulate and execute strategic plans which incorporate program level data and market level insights on sales processes and best practices.
• Strong track record in developing talent and creating growth within a sales and operations team.
• Experience leading scaled teams.
• Track record of attaining and exceeding KPI performance expectations.
• Experience in managing multiple geographies around the world or distributed teams is preferred.
• Ability to own the client experience from market insights to engagement activities to business reviews.
• Strong experience managing client expectations and priorities alongside MarketStar’s initiatives and partner relationships.
• Experience managing statements of work.
• Track record of success contract negotiations at executive level.
• Aptitude for managing forecasting and budget management rolling up to a P&L.

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.

Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.

If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today.

50+ World Class Clients, Remote, In-Office, and Hybrid Opportunities, 3,000 Global Employees, 225+ Career Advancements Annually, 3,000+ Annual Community Service Hours, Voted as a Top Workplace, LinkedIn, Instagram, YouTube