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Director Of Client Operations Jobs in Fort Mill, SC

Barry's

Client Operations Lead

Charlotte, NC · On-site

$17/hr

About the role The Client Operations Lead is an introductory leadership position that involves ... Support in cleaning and maintaining of locker rooms to brand standard as directed * Support in ...

Thirty Capital

Director of Operations

Charlotte, NC · On-site

The Director of Operations focuses on optimizing operations for commercial insurance and risk management functions. This role involves collaborating with various departments, managing budgets, and ...

Thirty Capital

Director of Operations

Charlotte, NC

The Director of Operations focuses on optimizing operations for commercial insurance and risk management functions. This role involves collaborating with various departments, managing budgets, and ...

Truly Good Foods

Director of Operations

Charlotte, NC · On-site

Director of Operations Application Deadline: 28 August 2026 Department: Production Employment Type: Full Time Location: Charlotte Description Truly Good Foods has been Nuts about Snacking for nearly ...

Truly Good Foods

Director of Operations

Charlotte, NC · On-site

$140 - $190/hr

Director of Operations Application Deadline: 28 August 2026 Department: Production Employment Type: Full Time Location: Charlotte Truly Good Foods has been Nuts about Snacking for nearly 50 years, it ...

Tropical Foods

Director of Operations

Charlotte, NC

We're looking for a Director of Operations to lead our manufacturing operation end-to-end and to drive a continuous improvement mindset throughout the operation. Core areas of responsibility include ...

Taylor Corporation

Director of Operations

Monroe, NC · On-site

$155K - $180K/yr

Venture Solutions is seeking a Director of Operations for our Charlottee, North Carolina location. This role will direct and control the production, quality assurance, and administrative segments of ...

Taylor

Director of Operations

Monroe, NC

$155K - $180K/yr

Venture Solutions is seeking a Director of Operations for our Charlottee, North Carolina location.This role willdirect and control the production, quality assurance, and administrative segments of ...

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Director Of Client Operations information

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$29.9K

$94.6K

$157.7K

How much do director of client operations jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director of client operations in Fort Mill, SC is $94,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $119,100.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What are popular job titles related to Director Of Client Operations jobs in Fort Mill, SC?

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Director Of Client Operations jobs near you

Client Operations Lead

Charlotte, NC • On-site

Barry's
Fitness and Sports Centers • 1 - 5K employees
Learn more about Barry'sexternal

$17/hr

Part-time

Re-posted 6 days ago

Job description

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).
Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the role
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What you'll do
  • Serve as studio leader in absence of GM/AGM/COS
  • Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
    • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
  • Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
  • Serve as mentor, influencer and motivator of peers supporting all Barry's initiatives, practices and policies
  • Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
    • Assist clients, building individual connections, and providing direction with any questions or concerns
  • Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
  • Deliver first class client experience or hospitality at all times
    • Greet, assist and check in customers
    • Respond to customer questions at the studio, per phone and email
    • Handle studio membership database, register new clients, receive membership payments and maintain client base
  • Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
  • Motivate team and build positive morale in order to drive results through accountability and celebrating successes
  • Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
  • Deliver operational excellence in all studio processes
  • Ensure a clean and welcoming atmosphere at all times
  • Guide clients with regards to the latest studio promotions, membership discounts and/or special events
  • Deliver quality shakes and customer service in the Fuel Bar
    • Handle pre-orders and orders on the spot
    • Custom to each customer's needs
  • Maintain product knowledge for all studio retail operations
    • Participate in all relevant training and development programs and meetings as directed by Operations leaders
  • Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements

Facility Maintenance:
  • Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
  • Support in cleaning and maintaining of locker rooms to brand standard as directed
  • Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
  • Support in Laundry services, including collecting, washing, and folding towels
  • Support daily and weekly cleaning and maintenance checklists

Company Culture Responsibilities:
  • Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
  • Represent the Barry's brand within the studio and throughout the PA fitness community.
  • Assist in participating in and enhancing the community with your studio and regional teams.

Customer Service:
  • Ensure all existing and new clients are provided with the highest level of hospitality
  • Maintain client database and utilize information to increase client contact
  • Support and attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications
  • Strong hospitality customer service skills and alignment with Barry's Mission, Vision and Values.
  • Availability to work 4 to 5 shifts, one being a weekend day
  • Friendly, outgoing personality and enjoy social interaction
  • Exhibits enthusiasm for the studio and for the job
  • Must be a patient, courteous listener, able to show empathy
  • Responding to clients request with a can-do attitude
  • Cooperative manner with a focus on team culture.
  • Ability to prioritize and work within a fast-paced environment
  • Have an eye for detail and care for the studio's appearance and cleanliness
  • Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
  • Maintain a professional appearance and behavior
  • Demonstrate excellent communication skills
  • Candidates must be at least 18 years or older to apply

The pay range for this role is:
17 - 17 USD per hour (Charlotte)
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About Barry's

Sourced by ZipRecruiter

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Miami, FL, US

Year founded

1998

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