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Director Of Claims Operations Jobs (NOW HIRING)

HealthEdge

Manager, Claims Operations

The Claims Operations Manager I is responsible to develop and maintain metrics/reports/tools to ... An ability to independently direct the implementation of complex business projects * Working ...

USAA

Manager, Claims Operations

Philadelphia, PA · On-site +1

$103K - $197K/yr

The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for ... years of direct team lead, supervisory or management experience. * Experience using and ...

New

USAA

Manager, Claims Operations

Philadelphia, PA · On-site +1

$103K - $197K/yr

The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for ... years of direct team lead, supervisory or management experience. * Experience using and ...

New

Kintegra

Medical Claims Supervisor

Gastonia, NC · On-site

The position reports directly to the Director of Finance. This position works closely with claims operations, finance, compliance, quality, IT, provider relations, member services, contracted ...

Astrana Health

Lead - Claims Operations

Monterey Park, CA · Hybrid

$27 - $32/hr

We are currently seeking a highly motivated Lead - Claims Operations. This role will report to the ... Monitor and review work of all Claims Quality, Appeals and Recovery staff to identify additional ...

Avesis

Claims Supervisor

Ensure direct oversight of Claims staff, claims processing workflows, queue management and daily transactional operations and completion and delivery of annual performance reviews. * Apply knowledge ...

Avēsis

Claims Supervisor

Ensure direct oversight of Claims staff, claims processing workflows, queue management and daily transactional operations and completion and delivery of annual performance reviews. * Apply knowledge ...

Avesis

Claims Supervisor

Phoenix, AZ · On-site

Ensure direct oversight of Claims staff, claims processing workflows, queue management and daily transactional operations and completion and delivery of annual performance reviews. * Apply knowledge ...

Great American Insurance Group

$110K - $140K/yr

... of over 100 professionals who support Great American's highly-diversified P&C claims operations ... Claims Resolution Services is seeking a Claims Technical Director to focus primarily on handling a ...

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Director Of Claims Operations information

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$83.5K

$126.9K

$178K

How much do director of claims operations jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director of claims operations in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a director of claims operations do?

A Director of Claims Operations oversees the claims process within an insurance company or organization, ensuring that claims are handled efficiently, accurately, and in compliance with regulations. This role involves managing teams of claims adjusters and supervisors, developing and implementing policies and procedures, and analyzing claims data to improve service and reduce costs. Directors of Claims Operations also collaborate with other departments, handle escalated claims issues, and work to optimize the customer experience throughout the claims process.

How does a director of claims operations typically collaborate with other departments to improve claims processes?

A Director of Claims Operations often works closely with departments such as IT, compliance, underwriting, and customer service to streamline claims workflows and ensure regulatory compliance. Regular cross-departmental meetings and project teams are common, allowing for the identification of process bottlenecks and the implementation of technology solutions. This collaboration helps ensure that claims are processed efficiently, customer satisfaction is maintained, and organizational goals are met. Building strong relationships with these teams is key to driving continuous improvement and innovation in claims management.

What are the key skills and qualifications needed to thrive as a director of claims operations, and why are they important?

To thrive as a Director of Claims Operations, you need deep expertise in claims management, strong analytical skills, and a background in insurance or risk management, typically supported by a bachelor's degree or higher. Familiarity with claims processing software, data analytics tools, and industry certifications such as AIC or CPCU is highly valuable. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster stakeholder relationships. These capabilities are essential for optimizing claims processes, ensuring regulatory compliance, and achieving organizational goals in a complex, fast-paced environment.

What is the difference between Director Of Claims Operations vs Claims Manager?

AspectDirector Of Claims OperationsClaims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages teams, and ensures complianceManages daily claims processing, supervises claims staff, and handles escalated claims issues
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU), extensive claims experienceBachelor's degree, claims experience, relevant certifications often preferred
Work EnvironmentCorporate office, strategic planning, cross-department collaborationClaims department, operational focus, direct team supervision

The main difference between a Director Of Claims Operations and a Claims Manager lies in scope and strategic involvement. The Director oversees the entire claims process and sets policies, while the Claims Manager focuses on daily operations and team management. Both roles require relevant industry experience and certifications, but the director's role is more strategic and broad in scope.

What cities are hiring for Director Of Claims Operations jobs?

Cities with the most Director Of Claims Operations job openings:

What states have the most Director Of Claims Operations jobs?

States with the most job openings for Director Of Claims Operations jobs include:

What are popular job titles related to Director Of Claims Operations jobs?

For Director Of Claims Operations jobs, the most frequently searched job titles are:

Director Of Claims Operations jobs near you

Director, Catastrophe Claims Operations

Peachtree Corners, GA • On-site

Crawford and Company
See more jobs at Crawford and Companyexternal

Full-time

Posted 3 days ago

New

Job description


Under the direction of the VP-Catastrophe Operations, this Director of Catastrophe Operations - DESK, directs the overall catastrophe claims process for multiple groups or locations; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to Catastrophe Managers and adjusters to ensure the overall optimization of the Desk claims program.
This leader will have a mastery level of experience in the technical aspects of the residential claims' loss experience. The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation. This position will be required to foster relationships and provide key leadership communication with a wide variety of stakeholders at varying levels and roles, including but not limited to Senior and Executive levels and insurance carrier product and program management. This leader must also have a demonstrated record of leading a large property claims operation in delivery of key metrics focused on exceptional customer service and quality. Assists with Budgets & Planning; Operational Efficiency; Client Satisfaction; Product Enhancement.
This is a full-time in-office position that requires local residency within reasonable commuting distance of Crawford's Global Headquarters in Peachtree Corners, GA.
Responsibilities
  • Maintains appropriate catastrophe adjuster roster staffing levels through directing the recruiting, interviewing, and hiring process.
  • Oversees the deployment of adjusters in catastrophe situations to scale up to meet volume demands for Desk operations.
  • Ensures that deployed personnel are in compliance with local, state and federal licensing requirements.
  • Ensures that deployed adjusters meet client standards and certification requirements.
  • Manages and controls expenses to improve profit margins.
  • Provides technical expertise to Staff and Catastrophe adjusters and managers (Desk).
  • Executes critical choices and claim decisions from a centralized desk environment with minimal oversight under tight deadlines and changing priorities, while collaborating seamlessly across teams to deliver results.
  • Audits claims for quality assurance; follows up to ensure that problems have been rectified.
  • Directs efforts to minimize aged accounts receivable.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects as requested.

Qualifications
  • Requires a bachelor's degree or an equivalent combination of education and experience.
  • Previous in-depth property claim handling experience, supervising the delivery of services required by the branch office; and previous leadership experience required. Must have a proven track record of leading, mentoring and developing subordinate managers.
  • In-depth knowledge of insurance coverages, insurance terminology and practices and the claims handling process.
  • Excellent verbal and written communication ability.
  • Demonstrated self-directed decision making & stakeholder engagement skills
  • Strong computer skills and expertise in use of property claims handling software (Guidewire and Xactware products)
  • Must have current home state license or designated home state license. Must be willing to obtain additional adjuster's licenses in multiple states as needed.
  • Bilingual a plus.
  • May require travel and overnight stays which may be for extended periods of time during a catastrophe event.
  • Acceptable results on pre-employment drug screen, criminal background check and motor vehicle records check.

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