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Director Claims Management Jobs (NOW HIRING)

Divers Alert Network

Claims Director

Durham, NC · On-site

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham ... Responsible for the strategic leadership, operational management, and oversight of the organization ...

DAN

Claims Director

Durham, NC · On-site

$130K/yr

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham ... Responsible for the strategic leadership, operational management, and oversight of the organization ...

DAN

Claims Director

Durham, NC · Hybrid

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham ... Responsible for the strategic leadership, operational management, and oversight of the organization ...

Centivo

The Director, Claims Management Ancillary Services (CMAS) owns the strategy, performance, and compliance of Centivo's claims ancillary functions, with particular emphasis on the Plan Documents ...

Brookfield

Director, Claims Triage

Omaha, NE · On-site

Manage a team of 3 Senior Triage Specialists along with a Triage Team Lead who manages a team of 4 Triage specialists who are responsible for claim intake, assignment, and preliminary information ...

Amalgamated Life

Director, Claims

White Plains, NY · On-site

Overview The Executive Director must directly manage the day-to-day Claims operations with direct oversight of Claims managers and their performance in meeting the needs of the departmental and ...

Amalgamated Life

Director, Claims

White Plains, NY · Hybrid

Overview The Executive Director must directly manage the day-to-day Claims operations with direct oversight of Claims managers and their performance in meeting the needs of the departmental and ...

Amalgamated Life

Director, Claims

White Plains, NY · Hybrid

The Executive Director must directly manage the day-to-day Claims operations with direct oversight of Claims managers and their performance in meeting the needs of the departmental and company goals.

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

We are not here to chase the super-rich with annuities and wealth management products. AAA has been ... Responsibilities The Role The Director, Claims provides strategic leadership for AAA Life's Claims ...

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

We are not here to chase the super-rich with annuities and wealth management products. AAA has been ... The Role The Director, Claims provides strategic leadership for AAA Life's Claims organization ...

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

We are not here to chase the super-rich with annuities and wealth management products. AAA has been ... Responsibilities The Role The Director, Claims provides strategic leadership for AAA Life's Claims ...

Safety National

Director, Claims

Saint Louis, MO · On-site

You will manage complex claims from initial assignment through closure, evaluating coverage and exposure, establishing reserves, negotiating settlements, coordinating litigation efforts, and helping ...

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

We are not here to chase the super-rich with annuities and wealth management products. AAA has been ... Responsibilities The Role The Director, Claims provides strategic leadership for AAA Life's Claims ...

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Director Claims Management information

See salary details

$83.5K

$126.9K

$178K

How much do director claims management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director claims management in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Claims Management vs Claims Supervisor?

AspectDirector Claims ManagementClaims Supervisor
CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM)High school diploma or associate's, relevant experience
Work EnvironmentStrategic leadership, policy development, cross-department coordinationTeam oversight, claims processing, day-to-day management
Employer & Industry UsageInsurance companies, large corporationsInsurance firms, claims departments
Search & Comparison IntentHigh-level management, strategic rolesOperational roles, team management

The main difference between a Director Claims Management and a Claims Supervisor lies in their scope and responsibilities. The Director focuses on strategic planning, policy development, and overall claims management leadership, often requiring advanced credentials and experience. The Claims Supervisor handles daily operations, team supervision, and claims processing. Both roles are essential in insurance organizations but differ in seniority and focus.

What are popular job titles related to Director Claims Management jobs?

For Director Claims Management jobs, the most frequently searched job titles are:

Claims Director

Durham, NC • On-site

Divers Alert Network
See more jobs at Divers Alert Networkexternal

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Re-posted 2 days ago

Job description

TITLE:                                      Director, Claims

FLSA:                                       Exempt, Full Time

DEPARTMENT:                    Claims

WORKSITE:                           6 West Colony Place, Durham, NC

REPORTS TO:                       EVP, Insurance Operations


OCCUPATIONALSUMMARY:

Responsible for the strategic leadership, operational management, and oversight of the organization’s claims department. This role ensures timely, accurate, and compliant claims handling while promoting exceptional customer service, effective risk management, and continuous operational improvement. The Director of Claims leads claims staff, develops departmental processes and performance standards, manages complex and escalated claims matters, and collaborates with internal and external stakeholders to support organizational objectives.


DUTIES/RESPONSIBILITIES:

  • Lead and inspire a service-focused team.
  • Oversee the intake, investigation, evaluation, reserving, and resolution of claims.
  • Ensure claims are handled in accordance with policy provisions, company guidelines, regulatory requirements, and industry standards.
  • Manage complex, high exposure, litigated, or escalated claims
  • Review and approve significant coverage determinations, settlement authority, and denial recommendations where applicable.
  • Develop and implement claims handling strategies, workflows, and best practices.
  • Establish department goals, KPIs, and performance standards.
  • Oversee quality assurance and audit processes for claims handling activities.
  • Identify operational, legal, and financial risks within the claims process and implement corrective actions.
  • Assist in the development and implementation of reservation of rights letters, coverage position letters, and claims procedures.
  • Monitor claim reserves, loss trends, and financial exposure.
  • Assist with budgeting and forecasting related to claims operations.
  • Ensure appropriate expense management and vendor performance standards.
  • Maintain positive relationships with insureds, brokers, members, partners, and external stakeholders.
  • Collaborate cross-functionally with underwriting, operations, finance, and customer service teams.
  • Provide claims reporting and operational updates to executive leadership.
  • Other duties as assigned.


EDUCATION

  • Bachelor’s degree or equivalent experience required
  • 10+ years of relevant claims experience
  • 2+ years leadership within a claims management role
  • Valid adjusters license or ability to obtain such


REQUIRED KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of the scuba diving industry
  • Deep knowledge and experience with captive insurance companies, risk retention groups, accident and health and trip/travel programs
  • Knowledge of Trip/Travel Insurance
  • Excellent interpersonal communication, organization, and management skills
  • Superior project management skills with proven ability to plan, lead and track projects from concept through implementation
  • Ability to manage timelines and milestones to ensure timely reporting and closures
  • Self-motivated with strong attention to details and problem-solving skills
  • Proficient with Microsoft Office Suite and experienced or adaptable to claims management platforms

Hybrid work arrangement is available with this role, 2 days remote and 3 days in office, post the 90-day probationary period.