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Director Of Bioinformatics Jobs in Raleigh, NC (NOW HIRING)

AskBio

Principal Scientist, Delivery

Durham, NC

Demonstrated experience in leading others in direct line management or matrix style roles * Demonstrated understanding of bioinformatics and data analysis workflows that support library discovery

AskBio

Principal Scientist, Delivery

Durham, NC · On-site

Demonstrated experience in leading others in direct line management or matrix style roles * Demonstrated understanding of bioinformatics and data analysis workflows that support library discovery

NCSU

Research Associate

Raleigh, NC

... faculty that direct a varied portfolio of programs in teaching, research, and extension ... Analyze experimental data using appropriate statistical, bioinformatic, and computational ...

PacBio

Senior Genomic Sales Specialist

Raleigh, NC

Become part of the new paradigm in gene sequencing and help shape the future of genomic study by ... laboratory directors, molecular pathologists, geneticists, bioinformatics leaders, medical ...

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See Raleigh, NC salary details

$28.2K

$102.7K

$169.6K

How much do director of bioinformatics jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director of bioinformatics in Raleigh, NC is $102,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $126,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Bioinformatics, and why are they important?

To thrive as a Director of Bioinformatics, you need advanced expertise in bioinformatics, genomics, computational biology, and leadership, typically supported by a PhD in a related field and substantial research or industry experience. Proficiency with programming languages (such as Python, R), bioinformatics platforms, and experience in data analysis pipelines and cloud computing are essential, along with familiarity with regulatory standards. Outstanding soft skills include strategic thinking, cross-functional communication, and team leadership to guide complex projects and interdisciplinary teams. These skills and qualities ensure effective management of bioinformatics initiatives, drive innovation, and support data-driven decision-making in life sciences organizations.

What does a Director of Bioinformatics do?

A Director of Bioinformatics oversees the development and management of bioinformatics strategies, teams, and projects within an organization. They lead efforts to analyze complex biological data, such as genomics or proteomics datasets, and help integrate computational solutions with biological research. Their responsibilities often include setting research goals, managing interdisciplinary teams, ensuring data quality and security, and collaborating with stakeholders to drive innovation in life sciences. This role requires expertise in both computational methods and biological sciences, along with strong leadership skills.

What are the primary challenges a Director of Bioinformatics faces when leading multidisciplinary teams?

A Director of Bioinformatics often navigates the complexities of integrating expertise from computational scientists, biologists, and clinicians to drive innovative research and data-driven decisions. Balancing priorities among diverse stakeholders, ensuring clear communication across technical and non-technical team members, and aligning bioinformatics strategies with organizational goals are common challenges. Additionally, they must stay updated on rapidly evolving technologies and best practices while fostering an environment that encourages collaboration and professional growth.
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Director Of Bioinformatics jobs near you
Infographic showing various Director Of Bioinformatics job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 48% As Needed, 39% Full Time, 6% Part Time, 4% Nights, and 2% Summer. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $102,657 per year, or $49.4 per hour.

Technical Support Specialist - Metabolomics Kits

Metabolon, Inc.

Raleigh, NC • On-site

Full-time

Posted 19 days ago

Job description

Overview
Metabolon is seeking a motivated and technically curious Technical Support Specialist to join a newly created post-sales technical support team supporting customers of Metabolon's Verus LC/MS-based metabolomics profiling kits.
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility, troubleshooting, and data analysis and provide customers with a dedicated, responsive, and consistent technical support experience.
This position will be based in our Morrisville, NC office.
Responsibilities
  • Serve as a first-line technical support contact for Verus Metabolomics Profiling Kit customers, including Kit Lab Partners who run Verus Kits in their own laboratories and Research Data Users who access and interpret resulting data through the Integrated Bioinformatics Platform (IBP).
  • Support routine questions related to kit use, sample preparation, reagent handling, workflow stages, instrument setup, kit barcodes, manifests, QC review, and project publication.
  • Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based access issues using approved documentation and procedures.
  • Monitor, triage, prioritize, own, and resolve support cases submitted through Salesforce Service Cloud, support email, and customer-facing webforms.
  • Provide clear written responses that confirm the customer issue, explain next steps, and guide customers toward resolution.
  • Support Research Data Users with routine access, navigation, data analysis, visualization, and interpretation workflows in the Integrated Bioinformatics Platform.
  • Use, maintain, and draft Knowledge Base articles to answer common customer questions consistently and efficiently.
  • Escalate complex wet-lab, mass spectrometry, IT, software, quality, or product issues to the appropriate internal team while maintaining a professional customer experience.
  • Collaborate closely with Field Application Support, IT, Software Development, R&D, Product Management, Customer Success, Sales, and Professional Services to ensure customers receive effective support and recurring issues are surfaced for improvement.
  • Accurately document case status, root cause, resolution, Knowledge Base use, and escalation history in Salesforce Service Cloud.
  • Help identify recurring issues, documentation gaps, software defects, workflow challenges, and opportunities to improve the support model as the Verus Kits business grows.

Qualifications
  • Bachelor's degree in Molecular Biology, Biochemistry, Analytical Chemistry, Bioinformatics, or a related discipline. Master's degree preferred.
  • 3+ years of relevant laboratory, analytical science, technical support, customer support, bioinformatics, or life sciences software experience.
  • Experience with LC-MS, metabolomics, analytical chemistry, sample preparation is required.
  • Experience of bioinformatics software, or scientific data analysis platforms preferred.
  • Experience supporting commercial kits, assays, laboratory software, life sciences SaaS products, or customer-facing scientific applications a plus.
  • Familiarity with major LC/MS platforms (e.g., Thermo Fisher, SCIEX, Agilent, Waters) and LC/MS software (e.g., Xcalibur, MassHunter, Analyst, MassLynx) preferred.
  • Strong attention to detail and ability to follow SOPs, documented procedures, and escalation paths.
  • Experience creating FAQs, support documentation, troubleshooting guides, or customer training materials preferred.
  • Strong written communication skills, with the ability to explain technical concepts clearly and professionally.
  • Comfort supporting customers remotely via email, Teams, screen sharing, and web-based tools.
  • Familiarity with Salesforce Service Cloud, CRM systems, helpdesk tools, Knowledge Base workflows, or case management processes preferred.
  • Demonstrated ability to learn quickly, search documentation effectively, and apply Knowledge Base content to customer questions.
  • Customer-focused, calm under pressure, and able to manage multiple open cases against defined timelines.
  • Curious and willing to learn across laboratory science, mass spectrometry, software, and bioinformatics.
  • Pragmatic problem solver who knows when to resolve independently and when to escalate.

About Us
Metabolon, Inc., is the global leader in revealing biological insights on disease state and physiologicalreactions in the present time through metabolomics. Leveraging one of the world's most diverse and rich patient data sets, Metabolon is equipped to deliver biologically relevant evidence to address some of the most difficult and pressing questions in the life sciences. Every day, our work is helping to accelerate research and product development success in the biopharma, population health, consumer products, agriculture, wellness and academic research sectors.
Metabolon was founded in 2000 and is based in Research Triangle Park, North Carolina with an international headquarters in Germany. For more information, please visit www.metabolon.com.
Metabolon is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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