About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Quick apply
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Quick apply
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Quick apply
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged.
Qualifications What We're Looking For: * 5+ years in mobile game development and/or publishing, with direct involvement in shipped products. * Proven experience supportingthird-party development ...
Qualifications What We're Looking For: * 5+ years in mobile game development and/or publishing, with direct involvement in shipped products. * Proven experience supportingthird-party development ...
Qualifications What We're Looking For: * 5+ years in mobile game development and/or publishing, with direct involvement in shipped products. * Proven experience supporting third-party development ...
Qualifications What We're Looking For: * 5+ years in mobile game development and/or publishing, with direct involvement in shipped products. * Proven experience supporting third-party development ...
$205K - $301K/yr
What You'll Do Epic Games is looking for a Technical Game Director to lead a multi‑platform ... Strong interest in the LEGO brand, lifestyle games, and player‑first mobile gaming This role is ...
$205K - $301K/yr
What You'll Do Epic Games is looking for a Technical Game Director to lead a multi‑platform ... Strong interest in the LEGO brand, lifestyle games, and player‑first mobile gaming This role is ...
... direct impact on how millions of players experience our games before they even hit "download." You'll concept and produce eye-catching mobile video ads and trailers, combining gameplay, motion ...
... direct impact on how millions of players experience our games before they even hit "download." You'll concept and produce eye-catching mobile video ads and trailers, combining gameplay, motion ...
Senior Director of Product, LiveOps & Growth (Remote) (Culver City)
Culver City, CA · On-site
$138K - $182K/yr
Scopely is seeking a Senior Director of Product, Performance to join the Slate Development Group and support a high-profile unannounced mobile game project in the US on a hybrid or remote basis ...
Senior Director of Product, LiveOps & Growth (Remote) (Culver City)
Culver City, CA · On-site
$138K - $182K/yr
Scopely is seeking a Senior Director of Product, Performance to join the Slate Development Group and support a high-profile unannounced mobile game project in the US on a hybrid or remote basis ...
Senior Director, Software Architect
$120K - $164K/yr
The Senior Director, Software Architect, will provide technical leadership for teams, driving ... Well-versed in PC and Mobile game development techniques and best practices * Great with lateral ...
Senior Director, Software Architect
$120K - $164K/yr
The Senior Director, Software Architect, will provide technical leadership for teams, driving ... Well-versed in PC and Mobile game development techniques and best practices * Great with lateral ...
Director Mobile Game information
What are popular job titles related to Director Mobile Game jobs?
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Head of Customer Support
Los Angeles, CA
Pulse Games
Full-time
Re-posted 13 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support toolsÂ
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United StatesÂ
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/