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Associate Director for Housing Operations

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Job Title:

Associate Director for Housing Operations

Job Family:

Professionals

Full-Time/Part-Time:

Full time

Pay Type:

Salary

Department:

Housing

Job Summary:

Under the supervision of the Assistant Dean and Director of Housingand Residence Life, the Associate Director for Housing Operationsprovides leadership for the operation, maintenance, custodialservices, and facility stewardship of the University's residentialcommunities. The position oversees daily facility operations,supervises housing facilities personnel, manages vendor andcontractor relationships, coordinates maintenance efforts,administers operational budgets, and collaborates with campuspartners to provide safe, functional, attractive, andwell-maintained living environments that support student success.The Associate Director exercises independent judgment in the dailymanagement of housing operations while advancing departmental andinstitutional priorities through collaborative leadership, sounddecision-making, and exceptional customer service.

Responsibilities:1. Leadership & Personnel Management

• Hires, trains, supervises, develops, and evaluates threeHousing Custodial Supervisors and approximately ten custodial andmaintenance employees.
• Establishes performance expectations and promotes a culture ofaccountability, professionalism, teamwork, continuous improvement,and exceptional customer service.
• Conducts regular meetings with supervisors to coordinateoperations and safety.
• Oversees employee scheduling, work assignments, attendance,leave management, and daily operational priorities.
• Ensures compliance with university policies, safetyrequirements, and on-call responsibilities.
• Coordinates staff development and completes performanceevaluations.
• Provides leadership during operational change.

2. Facilities Operations & Logistics

• Oversees operation, maintenance, and custodial services for allresidential facilities.
• Develops preventative maintenance and inspection programs.
• Conducts routine inspections.
• Coordinates maintenance with Facilities Services andcontractors.
• Oversees key/access management including KeyTracer.
• Coordinates purchase and inventory of furnishings andequipment.
• Coordinates Summer Programs housing support.
• Oversees opening/closing inspections and damagedocumentation.
• Assists with long-term facility renewal and deferredmaintenance planning.
• Recommends operational improvements.

3. Customer Service & Relationship Management

• Promotes responsive, solution-oriented customer service.
• Maintains collaborative relationships with campuspartners.
• Represents Housing on facility planning and renovationprojects.
• Develops productive relationships with vendors andcontractors.
• Monitors contractor performance and compliance.
• Collaborates with Residence Life staff.
• Communicates effectively with students, families, faculty, andstaff.

4. On-Call & Emergency Response

• Participates in on-call rotation.
• Oversees Housing Maintenance On-Call Program.
• Responds to after-hours emergencies.
• Coordinates emergency response with campus partners.
• Exercises sound judgment during emergencies.
• Maintains knowledge of crisis protocols.

5. Administrative & Financial Stewardship

• Develops and monitors operating budgets.
• Oversees procurement of supplies, equipment, and contractedservices.
• Evaluates products for cost, sustainability, anddurability.
• Oversees damage assessment processes.
• Maintains operational records and databases.
• Assists with contracts and prepares reports.
• Completes performance review process with supervisor/employeesto understand job performance expectations and how they fit intothe department and University goals.
• Performs other duties as assigned by supervisor in support ofthe goals and objectives of the department and the Division ofStudent Life. The intent of this job classification description isto provide a representative summary of the types of duties andresponsibilities that will be required of positions in thisclassification and shall not be construed as a declaration of thespecific duties and responsibilities of any particular position.Employees may be requested to perform job-related tasks other thanthose specifically present in this description.

Relationships:

Daily contact with members of the Residence Life team, immediatesupervisor, students, and student staff to plan, coordinate,problem solve, and present information related to mutualgoals.

Develops collaborative relationships with Housing and ResidenceLife staff, Facilities Services, University Police, Student Life,Procurement, Finance, Environmental Health and Safety, InformationTechnology, Summer Programs, contractors, vendors, architects,consultants, students, parents, faculty, and staff.

Builds relationships grounded in collaboration, trust,accountability, professionalism, and mutual respect.

Responsibility for Final Decisions:

Exercises independent judgment regarding the daily operation ofresidential facilities within established universitypolicies.

• Daily supervision of custodial and maintenance personnel
• Prioritization of maintenance requests
• Preventative maintenance and inspections
• Vendor and contractor oversight
• Procurement within approved budgets
• Key control operations
• On-call scheduling and emergency response
• Operational recommendations for room damage
• Allocation of departmental resources

Reports to:

Assistant Dean and Director of Housing andResidence Life

Work is performed independently on routine work; non-routine issuesor questions are referred to the supervisor.

Education/Skill Requirements:

Bachelor's degree required.

Three to seven years of progressively responsible facilities orhousing experience with supervisory experience preferred.

Strong leadership, communication, budgeting, project management,customer service, and decision-making skills.

Work Conditions:

Work is performed in office and residential facilityenvironments.

Some evening/weekend work and participation in an on-call rotationrequired.

Education Requirements:

Bachelors (Required)

Furman is an Equal Opportunity Employer committed to increasingthe diversity of its faculty and staff. The University aspires tocreate a community of people representing a multiplicity ofidentities including gender, race, religion, spiritual belief,sexual orientation, geographic origin, socioeconomic background,ideology, world view, and varied abilities. Domestic partners ofemployees are eligible for comprehensive benefits.