Director Learning Development Jobs in Hickory, NC

Learning and Development Manager

Location: Denver, NC (Office-based)

About LPS:

• LPS is a fast-growing, facilities maintenance management company serving a diverse commercial customer base nationwide. We are a Vision and Mission focused, Values-driven organization committed to developing high-performing teams and delivering exceptional service.
• Learn more at www.lpsfacilities.com

Position Overview:

LPS is seeking an experienced and motivated Learning & Development Manager to design, deliver, and continuously improve training programs across the organization. This role is responsible for identifying training needs, developing engaging and effective learning content, and delivering training that supports onboarding, operational excellence, performance improvement, and succession planning. The majority of training delivered in this role is focused on operational onboarding, ensuring new hires are effectively prepared to manage core workflows, systems, and client expectations within their first 60–90 days.

The ideal candidate has a strong understanding of adult learning principles, stays current with modern training methodologies, and can tailor training approaches to diverse roles across a facilities maintenance organization. Additionally, this individual should possess foundational project management knowledge to effectively align training initiatives with operational workflows, timelines, and business objectives. This position partners closely with department leaders and subject matter experts and reports to the Head of Human Resources.

Key Responsibilities:

• Training Strategy and Program Development

• Assess organizational and departmental training needs and design programs that support company procedures, performance expectations, and growth objectives
• Develop training curricula, lesson plans, and materials using best practices in adult learning and instructional design
• Select and implement effective training methodologies based on learning objectives, audience, learning styles, and role requirements

• Training Delivery and Effectiveness

• Facilitate operational onboarding training for new hires, ensuring a strong understanding of core workflows, performance metrics, and expectations, with clear accountability to individual and team KPIs
• Deliver ongoing training and development initiatives across all departments, supporting continuous improvement, process alignment, and evolving business needs
• Ensure mastery of training content through objective and subjective measures, including testing, demonstrations, and application-based assessments
• Obtain and maintain training completion sign-offs for all LPS positions
• Conduct retraining for underperforming employees in areas identified by managers

• Measurement, Reporting, and Continuous Improvement

• Track and document all training activities, completions, and measurable outcomes
• Generate training status and outcome reports for leadership
• Conduct post-training evaluations and partner with managers to assess training effectiveness
• Continuously refine content and delivery methods based on feedback, data, and business needs

• Collaboration and Knowledge Management

• Maintain a centralized database of training materials, procedures, and records
• Collaborate with department heads and subject matter experts to ensure consistency and relevance
• Identify external training resources and continuing education opportunities as needed
• Coordinate continuing education efforts, including scheduling, testing, and documentation in ADP

Qualifications and Experience:

• Required

• Demonstrated experience as a Trainer, Training Facilitator, Training Manager, or similar role focused on adult learners
• Strong knowledge of adult learning theory, instructional design, and current training methodologies
• Proven ability to manage the full training lifecycle, including needs assessment, design, development, delivery, and evaluation
• Demonstrated management experience with direct responsibility for new hire onboarding including the ability to lead, manage, and hold individuals accountable to performance expectations and KPIs
• Excellent written and verbal communication skills
• Advanced organizational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office
• Demonstrated experience in curriculum design and content development
• Bachelor’s degree or equivalent relevant professional experience
• Commitment to continuous learning and staying current with training best practices

• Preferred

• Experience in facilities maintenance, project management, field services, construction, or a related industry
• Familiarity with signage, wayfinding, or branded environments
• Experience training both office-based and remote-based teams

Compensation and Benefits:

LPS offers a competitive compensation package and benefits program, including:

• Health, dental, and vision insurance
• Life insurance and short- and long-term disability coverage
• Paid time off accrual
• Employee Assistance Program (EAP)
• 401(k) with company match