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Director Lab Operations Jobs in Boston, MA (NOW HIRING)

Merck Group

Head of Science Operations

Billerica, MA · On-site

Lab operations governance Develop and maintain SOPs, QC metrics, safe-lab practices, and data ... Direct influence over how Chemistry and Biology science is designed, executed, and connected to AI ...

Harvard University

Administrative Coordinator

Boston, MA · On-site

$54/hr

... lab operations staff. * Serve as a point of contact for administrative inquiries and direct requests to appropriate resources. * Support coordination between lab members and departmental offices ...

Oracle

Senior Hardware Technician

Burlington, MA · On-site

You will contribute to improving lab operations, validation processes, and engineering throughput ... directed. * Install operating systems and required baseline tools; perform initial validation ...

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Showing results 21-40

All JobsLab Operations JobsDirector Lab Operations JobsDirector Lab Operations Jobs in Boston, MA

Director Lab Operations information

See Boston, MA salary details

$36.9K

$117K

$195K

How much do director lab operations jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director lab operations in Boston, MA is $116,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $147,200.00 per year, depending on experience, location, and employer.

What does a director of lab operations do?

A Director of Lab Operations oversees the daily management and strategic direction of laboratory facilities. Their responsibilities include supervising lab staff, ensuring compliance with safety and regulatory standards, managing budgets, and optimizing workflow efficiency. They also play a key role in implementing new technologies, maintaining equipment, and collaborating with other departments to support research or clinical goals. This position typically requires strong leadership skills and experience in scientific or clinical laboratory environments.

What are some of the biggest challenges a director of lab operations might face in managing multidisciplinary teams?

A Director of Lab Operations often oversees teams with diverse scientific backgrounds and expertise, which can present challenges in ensuring effective communication and collaboration. Balancing competing priorities, such as meeting research goals while maintaining compliance with safety and quality standards, is also common. Additionally, adapting to rapidly changing technologies and regulatory requirements requires strong leadership and the ability to foster ongoing professional development within the team. Building a cohesive culture and aligning team efforts with broader organizational objectives are key to success in this role.

What are the key skills and qualifications needed to thrive as a director of lab operations, and why are they important?

To thrive as a Director of Lab Operations, you need a robust background in laboratory science, operational management experience, and typically a relevant advanced degree such as a PhD or MSc. Familiarity with laboratory information management systems (LIMS), regulatory compliance standards (e.g., CLIA, CAP), and quality control protocols is essential. Strong leadership, problem-solving, and communication skills help drive team performance and foster a culture of safety and efficiency. These competencies are crucial for ensuring high-quality results, regulatory compliance, and effective lab operations.

What is the difference between Director Lab Operations vs Laboratory Manager?

AspectDirector Lab OperationsLaboratory Manager
CredentialsTypically requires a bachelor's degree in a science or related field, often with advanced degrees and leadership experienceUsually requires a bachelor's degree in a science or related field, with some roles preferring a master's
Work EnvironmentOversees multiple labs or departments, strategic planning, and high-level operationsManages daily lab activities, staff, and workflow within a specific lab or department
Employer & Industry UsageCommon in large biotech, pharmaceutical, and research organizationsFound in hospitals, clinical labs, and smaller research facilities

The main difference is that the Director Lab Operations focuses on strategic oversight and high-level management across multiple labs, while the Laboratory Manager handles daily operations and staff within a specific lab. Both roles require strong scientific knowledge, but the director position emphasizes leadership and planning.

What are the most commonly searched types of Lab Operations jobs in Boston, MA?

The most popular types of Lab Operations jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Lab Operations jobs?

Cities near Boston, MA with the most Director Lab Operations job openings:

Director Lab Operations jobs near you

Manager, End User Services & Lab Support

Genetix Biotherapeutics

Somerville, MA

Full-time

Posted 3 days ago

New

Job description

This is a full-time position (5 days a week) at our lab facility and HQ located at Assembly Row, Somerville, MA.

SUMMARY

The Manager, End User Services & Lab Support will own the end-to-end experience that keeps Genetix employees and laboratories productive - from front-line break/fix support and service ticket management to the day-to-day administration of the core platforms our workforce relies on. This role is both a hands-on service leader and a platform owner, responsible for the quality, responsiveness, and continuous improvement of IT support across our Somerville - Assembly Row and Hatch Bio sites.

This role will serve as the primary owner of end user services, setting the standard for how support is delivered, how tickets are triaged and resolved against service levels, and how employees are onboarded and offboarded. Because a significant portion of our user base works at the bench, the Manager will also be responsible for supporting laboratory computing and instrumentation - making direct lab experience essential to success in this role.

The ideal candidate is an experienced end user services or IT service desk leader who is equally comfortable resolving a break/fix ticket, administering key platforms such as Microsoft 365 and DocuSign, and building the processes and metrics that raise the bar on service delivery - all within a fast-paced, regulated biotech environment.

RESPONSIBILITIES

End User Services & Support Delivery

  • Own and manage the end user services function, ensuring timely, high-quality break/fix and support for hardware, software, and connectivity issues across the organization.
  • Administer and continuously improve the end user ticketing/ITSM system, including intake, triage, prioritization, escalation, and resolution against defined service levels (SLAs).
  • Track and report on support metrics (ticket volume, response and resolution times, backlog, satisfaction) and use them to drive service improvements.
  • Develop and maintain support documentation, knowledge base articles, and standard operating procedures to enable consistent, repeatable service.
  • Serve as the escalation point for complex or high-impact end user issues, and coordinate with infrastructure, security, and vendor teams as needed.

Platform Administration & Ownership

  • Own administration of key end user platforms, including Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and DocuSign - managing accounts, licensing, configuration, and access.
  • Administer identity and access as part of platform ownership, including group membership, permissions, and application access.
  • Manage endpoint provisioning, configuration, and lifecycle for both office and lab devices, in coordination with device management (e.g., Microsoft Intune) and security policies.
  • Partner with security and infrastructure teams to ensure platforms are configured to meet compliance, data protection, and audit requirements.

User Onboarding & Offboarding

  • Own the IT onboarding and offboarding process, ensuring new hires are provisioned with the right accounts, devices, application access, and platform permissions on day one.
  • Ensure timely and complete offboarding, including account deactivation, access removal, and asset recovery, in partnership with HR and Security.
  • Streamline and standardize onboarding/offboarding workflows to reduce manual coordination and improve the employee experience - including for lab staff across multiple systems and sites.

Lab Support & Systems

  • Provide hands-on IT support at the bench, supporting lab workstations, endpoints, and connected instrumentation.
  • Support lab endpoint security and management, including disk encryption (BitLocker), patching, device management (Intune), and secure/unattended screen lock policies.
  • Support lab data protection and instrument data workflows, including backup coverage and automated instrument data export where applicable.
  • Partner with lab teams and vendors on connectivity, lab applications (e.g., ELN/LIMS), and site network needs to keep scientific workflows running.

Team & Business Partnership

  • Set the standard for customer service across the IT support team, providing coaching, guidance, and mentorship as the function grows.
  • Incorporate AI tools such as Claude into daily routines and service management strategy - using them to accelerate ticket resolution, draft communications and knowledge articles, automate routine tasks, and improve overall support efficiency - and champion responsible AI adoption across the support function.
  • Draft and deliver clear communications to employees and lab teams ahead of rollouts and changes to minimize disruption and support volume.
  • Build strong cross-functional relationships across IT, HR, lab operations, and business teams to align service delivery with organizational needs.

QUALIFICATIONS

Required

  • Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent practical experience.
  • 5+ years of experience in end user services, IT service desk, or desktop support, including 2+ years in a lead or management capacity.
  • Proven hands-on experience executing break/fix and end user support for hardware, software, and connectivity issues.
  • Experience owning and administering an end user ticketing/ITSM platform, including SLA management and support reporting.
  • Hands-on administration experience with Microsoft 365 and DocuSign.
  • Demonstrated ownership of user onboarding and offboarding, including account provisioning, access management, and asset lifecycle.
  • Direct laboratory IT experience is required - supporting lab endpoints, instrumentation, and scientific users in a lab environment.
  • Working awareness and hands-on understanding of AI tools such as Claude (or similar), with a demonstrated ability to apply them to daily routines and service management strategy.
  • Excellent communication and customer-service skills, with the ability to work directly and patiently with both office and scientific staff.
  • Strong organizational and process-improvement skills, with the ability to balance hands-on work and service management.

Preferred

  • Broader platform/SaaS administration experience beyond Microsoft 365 and DocuSign.
  • Experience with endpoint management and security tooling (e.g., Microsoft Intune, BitLocker, patching).
  • Experience in a biotech, pharmaceutical, or other regulated (GxP) environment.

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