Director Implementation Services Jobs in Massachusetts

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Solutions Architect serves as the critical bridge between Sales and Implementation, ensuring that every engagement sold is technically sound, clearly scoped, and set up for successful delivery. This role is responsible for translating prospect and client requirements into executable Statements of Work - acting as the technical authority throughout the pre-sales and pre-kickoff lifecycle.

• Partner with Sales during active opportunities to conduct discovery sessions with prospects and clients, capturing functional, technical, and integration requirements

• Facilitate structured requirement workshops to uncover scope, constraints, data readiness, and stakeholder expectations

• Evaluate client environments, existing systems, and data maturity to inform solution design

• Assess gathered requirements against the platform's capabilities and the implementation team's delivery model to determine feasibility and risk

• Identify scope gaps, red flags, or deal elements that require re-scoping, phasing, or escalation before contract execution

• Recommend solution approaches, phasing strategies, and delivery timelines in collaboration with implementation leads

• Serve as a gating function - escalating deals where requirements cannot be met as proposed before commitments are made to clients

• Author clear, accurate, and detailed Statements of Work that define project scope, deliverables, assumptions, exclusions, timelines, and responsibilities

• Ensure SOW language is consistent with what Sales has promised and what Implementation can deliver

• Maintain SOW templates and continuously improve documentation standards based on delivery learnings

• Coordinate internal review and sign-off of SOWs prior to contract execution

• Act as the connective tissue between Sales, Implementation, Product, and the client during the pre-delivery phase

• Participate in handoff meetings to transfer context from Sales to Implementation at deal close

• Support Project Managers and Implementation Consultants during project initiation to ensure SOW fidelity

• Provide feedback loops to Sales on deal structures, pricing assumptions, and scope patterns that lead to delivery challenges

• 5+ years of experience in solutions architecture, technical pre-sales, or implementation consulting - ideally in SaaS or PropTech

• Demonstrated experience writing Statements of Work or similar scoping documents in a client-facing context

• Strong business acumen with the ability to translate technical concepts for both executive and operational audiences

• Experience facilitating discovery and requirements sessions with enterprise clients

• Exceptional written communication skills - SOW authorship is a core deliverable of this role

• Hands-on experience with REST API integrations, including working knowledge of HTTP methods, authentication patterns (OAuth 2.0, API keys, bearer tokens), request/response structures (JSON, XML), and API documentation (OpenAPI/Swagger)

• Demonstrated experience with data migration projects, including data mapping, transformation logic, and format conversion across common structures such as CSV/Excel flat files, JSON, XML, and relational database exports (SQL)

• Familiarity with ETL concepts and tools - ability to assess a client's source data, identify quality or structural issues, and define the preparation work required before ingestion or migration

• Comfort reading and interpreting technical artifacts such as API specs, data dictionaries, field mapping documents, and integration architecture diagrams - sufficient to scope work accurately without needing to write production code

• Familiarity with AI-powered platforms and workflows - comfort working with or scoping solutions that leverage AI/ML capabilities (e.g., natural language processing, predictive analytics, generative AI assistants); ability to set realistic client expectations around AI feature adoption, data readiness requirements, and change management implications during implementation

• Background in commercial real estate technology, property management platforms, or facilities/portfolio management software

• Familiarity with ERP or data integration concepts (e.g., Yardi, MRI, JDE) and their typical integration patterns (batch file feeds, webhook events, API-to-API sync)

• Experience working within a professional services or managed services delivery model

• Exposure to project management methodologies (Agile, waterfall, or hybrid)

• Experience with integration middleware or iPaaS platforms (e.g., Azure Logic Apps, MuleSoft, Boomi, Zapier) as a plus for scoping integration-heavy engagements

• SOW accuracy rate - reduction in change orders attributable to scope gaps or misalignment

• Deal-to-delivery handoff quality scores (as rated by the Implementation team)

• Time-to-SOW from completed discovery

• Sales cycle contribution - win rate on deals where SA was engaged

This is not a purely technical role and it is not a purely sales role. The Solutions Architect in this position owns the quality of the written agreement between what is sold and what is delivered. The best candidate is someone who is fluent in both client conversations and delivery realities - and who takes personal ownership of the outcome before a contract is ever signed.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.