Director Harbour House Jobs (NOW HIRING)

Chick-fil-A Creekwood (Will be relocating to new store Chick-fil-A Heritage Harbour this summer) is seeking energetic, results-driven Directors, Operational Leads, and Supervisors with one year or more of Chick-fil-A operation leadership experience, to join our leadership team. In these roles you will play a crucial role in supporting the daily operations of the restaurant, working closely with the Owner/Operator to ensure the business runs efficiently and maintains the highest standards of food quality, customer service, and overall operational excellence. This role requires a strong leader who can inspire teams, optimize processes, and implement strategies that drive success.

Position Type: Full-Time

Benefits:

• Health benefits available
• 401k with company match (eligibility requirements apply)
• Access to scholarships up to $3,000 per year
• Free meals
• Leadership development opportunities
• Positive work environment
• PTO

Key Responsibilities:

• Operational: Assist the Owner/Operator in overseeing day-to-day restaurant operations, ensuring efficiency in both the front and back of house, and maintaining Chick-fil-A’s high standards for food quality and customer service.
• Team Leadership: Provide leadership, guidance and support to restaurant staff, including kitchen, front-line, and leadership teams. Foster a positive, high-performance work environment that encourages teamwork, accountability, and professional growth.
• Staff Development: Assist with recruitment, training, and development of new team members. Provide coaching and feedback to staff to ensure they meet performance standards and are equipped for success in their roles.
• Customer Service Excellence: Ensure exceptional customer service by leading the team in delivering Chick-fil-A’s signature hospitality. Address customer concerns or issues promptly, ensuring resolution in a professional and friendly manner.
• Operational Efficiency: Implement and monitor systems that improve operational efficiency, reduce costs, and enhance productivity. Work to optimize kitchen flow, service times, and inventory management.
• Health & Safety Compliance: Ensure that the restaurant maintains a clean and safe environment for both employees and customers. Uphold food safety regulations and health code standards, conducting regular audits and inspections.
• Reporting & Analysis: Track and report on key performance indicators (KPIs), including sales, labor costs, customer satisfaction, and inventory. Collaborate with the Operations Director to analyze trends and implement improvements.
• Problem-Solving & Decision Making: Address operational challenges as they arise, making decisions that align with business goals and company values. Work with the leadership team to implement solutions and make adjustments as needed.
• Financial Oversight: Assist in monitoring and controlling costs, including food, labor, and operational expenses. Help the Operations Director create and manage the budget, making recommendations for adjustments when necessary.
• Collaboration with Leadership: Work alongside other leadership team members to align goals, priorities, and strategies for the restaurant. Support initiatives that enhance team cohesion and improve overall restaurant performance.

Qualifications:

• Requires at least 1+ years of Chick-fil-A operational leadership experience 
• Proven ability to lead, motivate, and manage teams effectively
• Strong understanding of restaurant operations, including customer service, food safety, inventory management, and cost control
• Excellent communication and interpersonal skills, with the ability to work collaboratively with team members at all levels
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to manage multiple priorities, adapt to changing needs, and remain calm under pressure
• High school diploma or equivalent required; additional education in business, hospitality management, or related field is a plus
• Must be able to meet the physical demands of the position, including standing for extended periods and lifting up to 50lbs
• Basic computer proficiency and familiarity with POS systems and restaurant management tools
• Must have a valid driver’s license and reliable transportation
• Open availability

Desired Skills:

• Strong leadership, organizational, and time-management skills
• Ability to work independently and take initiative
• High attention to detail and commitment to excellence
• Positive attitude with a strong work ethic and team-focused mindset
• Customer-focused with a passion for providing exceptional service
• Ability to lead by example, setting the tone for a positive and collaborative work environment

Thank you for your interest in Chick-fil-A Heritage Harbour! We look forward to receiving your application.

Work schedule

• 8-12 hour shifts
• Weekend availability
• Holidays
• On call
• Day shift
• Night shift

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.