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Weekend Harbour House Jobs (NOW HIRING)

CHANEL

Fashion Advisor, Bal Harbour

Bal Harbour, FL · On-site

$30 - $34/hr

Fashion Advisor, Bal Harbour At CHANEL, we are focused on creating an inclusive culture that ... weekends, and some holidays * Front of House Fashion:Full-time in-store and in-person presence ...

OUR HAUS BAY ROAD LLC

Prep Cook

Miami Beach, FL · On-site

$18 - $21/hr

Harbour Club , a private Japanese restaurant, and Palm Room , a speakeasy-style lounge, are ... Work closely with chefs, line cooks, and dishwashers to ensure smooth back-of-house operations

Frette

Support Associate

Bal Harbour, FL

$16.75 - $21.75/hr

Frette is seeking a Support Associate for our boutique in Bal Harbour, FL. The Support Associate is ... Train staff in all BOH procedures and ensure any changes in policies are communicated effectively ...

Frette

Support Associate

Bal Harbour, FL · On-site

$16.75 - $21.75/hr

Frette is seeking a Support Associate for our boutique in Bal Harbour, FL. The Support Associate is ... Train staff in all BOH procedures and ensure any changes in policies are communicated effectively ...

Frette

Support Associate

Miami Beach, FL · On-site

$16.75 - $21.75/hr

Frette is seeking a Support Associate for our boutique in Bal Harbour, FL. The Support Associate is ... Train staff in all BOH procedures and ensure any changes in policies are communicated effectively ...

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Customer Service Representative

Shop Harbour

Fountain Valley, CA • On-site

$27/hr

Full-time

Posted 18 days ago

Job description


Summary:

As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide. You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care.
You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey.

Responsibilities:
  • Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat.
  • Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support.
  • Resolve issues efficiently while maintaining Harbour’s tone, professionalism, and brand values.
  • Accurately document customer interactions in NetSuite and Hiver, ensuring records are complete and up to date.
  • Collaborate with internal teams (logistics, warehouse, retail, e-commerce, and finance) to track, resolve, and communicate updates.
  • Escalate complex or high-priority issues to the Customer Service Lead when appropriate.
  • Support process improvements and share insights that enhance the customer experience.
  • Maintain up-to-date product and brand knowledge to offer thoughtful, informed assistance.
  • Contribute to a positive team culture built on collaboration, care, and customer focus.
Qualifications:
  • 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments.
  • Strong written and verbal communication skills.
  • Empathy, patience, and sound problem-solving abilities.
  • Proficiency with NetSuite, Hiver, and Shopify (or similar systems).
  • Excellent attention to detail and data accuracy.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • A proactive, team-oriented attitude and genuine passion for helping customers.
  • Experience in Business, Communications, or related field.
  • Experience supporting trade or wholesale accounts.
  • Familiarity with omni-channel retail operations.
  • Flexibility to work weekends or extended hours during peak sales periods.
Performance Metrics/KPI's
  • Customer Satisfaction (CSAT) and response time.
  • First Contact Resolution rate.
  • Accuracy and quality of customer documentation.
  • Collaboration and communication with internal teams.
  • Consistency in delivering Harbour’s service standards and tone.
About Harbour Outdoor:
Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.
We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

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