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Director Guest Service Jobs in Raleigh, NC (NOW HIRING)

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

$13.50 - $18.50/hr

The Opportunity Do you have a passion for play and guest service along with genuine joy in ... Stock supplies, manage deliveries, and assist with receiving products as directed. * Communicate ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

The Opportunity Do you have a passion for play and guest service along with genuine joy in ... Stock supplies, manage deliveries, and assist with receiving products as directed. * Communicate ...

THE UMSTEAD HOTEL & SPA

Housekeeping Director

Cary, NC · On-site

The Housekeeping Director provides leadership for the Housekeeping department, ensuring exceptional ... Guest Service: * Anticipate guest needs and deliver prompt, professional, and personalized service.

New

McDonald's

Guest Experience Lead (GEL)

Lillington, NC · On-site

$13.50 - $17.50/hr

Encourage repeat visits through exceptional service and personalized experiences Qualifications ... KTL Restaurants LLC is your direct employer and is solely responsible for hiring, staffing ...

McDonald's

Guest Experience Lead (GEL)

Angier, NC · On-site

$11 - $14.50/hr

Encourage repeat visits through exceptional service and personalized experiences Qualifications ... KTL Restaurants LLC is your direct employer and is solely responsible for hiring, staffing ...

McDonald's

Guest Experience Lead (GEL)

Apex, NC · On-site

$12.25 - $15.75/hr

Encourage repeat visits through exceptional service and personalized experiences Qualifications ... KTL Restaurants LLC is your direct employer and is solely responsible for hiring, staffing ...

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Showing results 21-40

All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Raleigh, NC

Director Guest Service information

See Raleigh, NC salary details

$34K

$78.1K

$111.3K

How much do director guest service jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director guest service in Raleigh, NC is $78,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Raleigh, NC? The most popular types of Guest Service jobs in Raleigh, NC are:
What job categories do people searching Director Guest Service jobs in Raleigh, NC look for? The top searched job categories for Director Guest Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Guest Service jobs? Cities near Raleigh, NC with the most Director Guest Service job openings:
Director Guest Service jobs near you
Infographic showing various Director Guest Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,062 per year, or $37.5 per hour.

Bench - Guest Service Mgr Level V

Lowes Foods

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Lowe's Market rating

4.5

Company rating: 4.5 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

115th of 122 rated grocery stores

Job description

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!

Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets.

After training, Bench Department Managers are expected to fill a Department Manager role within 30 miles of their home. If no position is open, they will remain in their bench role until one becomes available.


1. Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.

2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.

3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.

4. Deliver on-the-job training (OJT) programs and materials.

5. Drive measurement based continuous improvement of OJT.

6. Select, train and develop Guest Service Leaders.

7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.

8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.

9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.

10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.

11. Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.

12. Process guest orders, including performing functions of cashiers or guest service clerks.

13. Perform guest service desk functions as needed.

14. Ensure that an accurate daily cash count is completed.

15. Ensure bank deposits are completed daily according to policy.

16. Monitor and analyze audits according to company guidelines.

17. Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control.

18. Ensure the security of the office and store funds.

19. Maintain supplies needed for Front Porch according to budget.


1. Strong communication and partnering skills.

2. Knowledge and application of operations within a retail environment.

3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

4. Knowledge and application of the principles of differentiated learning.

5. Leadership experience with direct reports.

6. Ability to read and understand information and direction.

7. Ability to work well with others.

8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

13. Knowledge of Front Porch operations.

14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

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