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Director Global Customer Support Jobs (NOW HIRING)

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

Position Summary Tek84 is seeking an experienced and customer-focused Director of Customer Service to lead and scale our global customer support and service organization. This strategic leadership ...

LANXESS Americas

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Global Customer Support Operations -- Oversee and optimize end-to-end global customer service operations. Implement and enhance customer service processes, ensuring efficiency and effectiveness.

C3 AI

Director, Customer Support

Redwood City, CA · On-site

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team ... Lead the growing global C3 AI Customer Support team. * Refine customer support process requirements ...

Otsuka Pharmaceutical Co., Ltd

$59K - $80K/yr

... global customers (patients, prescribers and payors). Detailed Description of Duties Otsuka is ... Will help lead and support regulatory filing activities and documents. Providing strategic ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

Lead the growing global C3 AI Customer Support team. * Refine customer support process requirements and best practices for supporting new C3 AI products. * Measure success criteria and implement ...

Otsuka

Director, Global Clinical Development

$81K - $111K/yr

Will help lead and support regulatory filing activities and documents. Providing strategic ... Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key ...

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

... global customer support organization, including JetStream and Warranty. This role defines and ... of director reports, mentoring and skill development. * Participate in strategic planning ...

Waters Corporation

Director, Global Trade

Milford, MA · On-site

... that supports a complex, innovation-driven life sciences business. Typical tasks of the position ... Establish and govern performance metrics tied to service, cost, compliance, and customer impact.

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Director Global Customer Support information

See salary details

$39K

$123.3K

$196.5K

How much do director global customer support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director global customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of global customer support do?

A Director of Global Customer Support is responsible for overseeing and managing customer support operations across multiple countries or regions. They develop strategies to improve customer satisfaction, lead international support teams, and ensure consistent service quality worldwide. This role involves collaborating with other departments, analyzing support metrics, and implementing best practices to resolve customer issues efficiently on a global scale.

How does a director of global customer support typically collaborate with cross-functional teams to enhance the customer experience?

A Director of Global Customer Support works closely with product development, sales, and IT teams to ensure customer feedback is integrated into service improvements and new product features. Regular meetings and strategic alignment sessions are common, where insights from customer interactions are shared to inform business decisions. This role often leads initiatives to streamline support processes and may champion global training programs to ensure consistency across regions. Effective collaboration is crucial for delivering a seamless and unified customer experience on an international scale.

What are the key skills and qualifications needed to thrive as a director of global customer support, and why are they important?

To thrive as a Director of Global Customer Support, you need extensive experience in customer service leadership, a strong understanding of global operations, and a relevant degree, often in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and metrics-driven reporting tools is typically required. Exceptional communication, cross-cultural competence, and strategic problem-solving skills set outstanding leaders apart in this role. These skills ensure efficient global support operations, drive customer satisfaction, and foster high-performing, cohesive teams across diverse regions.

What is the difference between Director Global Customer Support vs Customer Service Manager?

AspectDirector Global Customer SupportCustomer Service Manager
ResponsibilitiesOversees global support strategies, manages multiple teams, and develops policies for customer support across regions.Manages customer service teams locally or regionally, handles escalations, and ensures customer satisfaction at the team level.
Required CredentialsBachelor's degree, extensive experience in customer support, leadership skills, and industry-specific knowledge.Bachelor's degree, experience in customer service, strong communication skills, and team management abilities.
Work EnvironmentCorporate offices, global support centers, cross-functional collaboration.Customer service centers, office settings, direct interaction with customers and teams.

The main difference is that the Director Global Customer Support focuses on strategic oversight and global operations, while the Customer Service Manager handles day-to-day team management and customer interactions at a regional level.

What cities are hiring for Director Global Customer Support jobs?

Cities with the most Director Global Customer Support job openings:

What states have the most Director Global Customer Support jobs?

States with the most job openings for Director Global Customer Support jobs include:

What are popular job titles related to Director Global Customer Support jobs?

For Director Global Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Director Global Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Global Service & Support Operations

Melbourne, FL • On-site

Mirion Technologies
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 5K employees
Learn more about Mirion Technologiesexternal

Full-time

Re-posted 8 days ago

Mirion Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Director, Global Service & Support Operations is responsible for leading and managing global technical support, field service, and customer experience functions. This role ensures high-quality service delivery, regulatory compliance, and strategic alignment with corporate objectives. The Director will oversee customer support, service and repair, training, project management, implementation, and distributor management across all regions. The position requires strong collaboration across departments and with external partners, fostering a culture of excellence, continuous improvement, and customer-centricity.
Key Areas of Responsibility:
Strategic Leadership
  • Develop and implement a strategic vision for global service and support aligned with corporate goals.
  • Lead, mentor, and develop a high-performing team, fostering a culture of excellence.
  • Provide oversight of deployment functions managed by the Managed Services partner.
  • Enable, certify, and ensure compliance of RTQA global distributor and service partner networks.
  • Create functional strategies and objectives for service operations.
  • Develop budgets, policies, and procedures to support infrastructure and scalability.

Data-Driven Decision Making
  • Leverage data analytics to monitor performance and drive efficiency improvements.
  • Implement and maintain KPIs to assess service effectiveness and predict challenges.
  • Monitor and report service metrics, including customer feedback and product/service trends.

Operational Excellence and Scalability
  • Hold regional directors and Managed Services partners accountable for operational execution.
  • Drive process improvement, cost optimization, and operational efficiency.
  • Guide strategic decisions using forecasting and customer health tracking (e.g., NPS).
  • Implement scalable global support structures to accommodate growth and demand.

Change Management
  • Lead organizational change initiatives to align service delivery with customer experience goals.
  • Promote training programs to enhance employee experience and customer-centricity.
  • Ensure compliance with regulatory requirements (e.g., ISO 13485:2016).

Team Development
  • Build and maintain a high-performance leadership team.
  • Lead hiring, training, retention, and performance management.
  • Develop incentive and retention programs to foster customer loyalty.
  • Collaborate with Managed Services leaders in staff development.
  • Foster diversity, inclusion, and a supportive work environment.

Cross-Functional Collaboration
  • Coordinate with supply chain, distributors, and sales teams to improve service delivery.
  • Collaborate with marketing and sales to maximize revenue and customer engagement.
  • Maintain in-depth knowledge of company brands, systems, and processes.

Customer Engagement
  • Develop procedures for handling customer correspondence and complaints.
  • Monitor and respond to consumer-initiated online feedback and platforms.
  • Schedule internal meetings to address and resolve customer concerns.

Qualifications
  • 10+ years of experience in global technical support and field service leadership.
  • Extensive experience managing global technical distributor partnerships.
  • Background in the medical radiation industry.
  • Strong understanding of regulatory compliance (e.g., ISO 13485:2016).
  • Experience in process improvement methodologies.
  • Working knowledge of Salesforce and other ERP Systems.
  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Strategic thinker with problem-solving and project management expertise.
  • Adaptable, collaborative, and customer-focused mindset.
  • Creative and flexible approach to process design and delivery.

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