Director Field Service Jobs in Michigan (NOW HIRING)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Director, Field Sales Engineering will lead a high-performing team of Sales Engineering Leaders and Sales Engineers responsible for driving technical strategy, solution design, and pre-sales support across SMB, Mid-Market, and Strategic Enterprise accounts within the direct sales channel. This role requires a visionary leader with deep technical expertise, strong business acumen, and proven experience in building scalable teams that deliver exceptional customer outcomes.
This role will be hybrid with 50% anticipated annual regional and national travel, primarily within Michigan and the Midwest. Candidate must be able to commute four days per week to one of these Comcast Business locations:
- Plymouth Office: 41112 Concept Dr. Plymouth, MI 48170
- Royal Oak Office: 4500 Delemere Blvd. Royal Oak, MI 48073
- Grand Rapids Office: 5300 Patterson Ave SE #230 Grand Rapids, MI 49512

Job Description

Core Responsibilities

• Leadership & Strategy
  • Define and execute the sales engineering strategy aligned with company objectives.
  • Build, mentor, and scale a world-class team of leaders and sales engineers within the region.
  • Foster a culture of innovation, collaboration, and continuous improvement.
• Customer Engagement
  • Serve as a trusted advisor to a variety of regional and national customers, providing technical guidance and solution architecture.
  • Partner with sales leadership to develop account strategies and ensure technical alignment with customer needs.
  • Represent the company at industry events, conferences, QBRs, and executive briefings.
• Technical Excellence
  • Oversee development of solution frameworks, best practices, and technical enablement programs.
  • Ensure the team stays ahead of industry trends, emerging technologies, and competitive landscape.
  • Drive technical proof-of-concepts (POCs), demos, and solution validation for complex deals.
• Cross-Functional Collaboration
  • Work closely with Sales, Solutions Architecture, Product Management and Engineering to influence roadmap based on customer feedback.
  • Collaborate with Marketing to develop technical content, webinars, and thought leadership materials.
  • Partner with Customer Success to ensure smooth handoff and long-term adoption.
• Operational Management
  • Establish KPIs and metrics to measure team performance and impact on revenue.
  • Manage budget, resource allocation, and operational efficiency for the Solutions Engineering organization.
  • Consistently applies sound judgment and discretion in managing matters of significance and achieving business objectives.
  • Maintains dependable attendance and schedule flexibility, including availability to work evenings, weekends, and varied hours as required to meet business needs.
  • Contributes to the success of the organization by undertaking additional responsibilities and special projects as assigned.

Preferred Qualifications

• 7+ years of experience leading high-performing sales engineering teams at high-growth technology companies.
• Strong familiarity with complex telecom solutions (SDWAN, cybersecurity) and platforms (Meraki, Cisco, Fortinet, Palo Alto, etc.) to provide subject matter expertise across SMB, Mid-Market and Strategic Enterprise verticals.
• Expertise in SMB to enterprise sales cycles and complex solution selling with proven success securing large scale enterprise deals.
• Ability to thrive in a fast-paced, dynamic environment and serve as a change management leader.
• Comfortability with 50% regional and travel based on customer and industry needs.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Leadership, Sales Engineering, Strategic Objectives

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.