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DCI Donor Services

Tennessee Donor Services (TDS) is looking for a dynamic, experienced, high performing family care leader to join us to save lives!! Our mission at DCIDS is to save lives through organ donation, and we want professionals who will embrace this important work!! Tennessee Donor Services is seeking a Family Care Director to join our team! This position will be responsible for the day‑to‑day management and coordination of the OPO’s organ and tissue authorization activities. They will oversee the implementation of donor family services policies and procedures while providing supervision and support to all staff supervised. Prior experience in the OPO field is required.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee‑led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Serves in a high level leadership capacity to lead the family care department to ensure a high level of performance to accomplish the mission of Sierra Donor Services. This includes ongoing data analysis to identify gaps in performance. Building a high performing team through recruitment and retention strategies.
• Collaborates across all 3 OPOs in the DCIDS service area to identify areas of improvement, develop strategies and initiatives to drive high performance, effectively communicate key changes in process to all stakeholders.
• Provides on‑call administrative services to support family care staff through ongoing coaching and development. Ability to provide on‑site response for family support when necessary.
• Supervises the day‑to‑day activities of family care staff.
• Ensures adherence to standard operating policies and procedures, timely provision of all potential donor evaluations, standard approach, and obtains authorization, and ensures that the call schedule is adequately covered at all times.
• Collaborates with Clinical and Hospital Services Manager and staff on activities and meetings as requested.
• Participates in all leadership training opportunities and will implement all leadership principles into management positions. Leadership principles include recruitments, peer interviews, hiring, onboarding, monthly rounding, coaching, and mentoring all staff.
• Ongoing evaluation of family care staff’s performance, provides ongoing coaching and development of growth, setting professional goals that are in line with the organization’s strategic plan.
• Responsible for ensuring all family care staff are trained and proficient in their primary job responsibilities. Will participate in all clinical department staff meetings and case reviews.
• Participates in external and internal committees to represent organ operations and the entire organization.
• Participates with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies.
• Perform other duties as assigned.

The ideal candidate will have:

• Bachelor’s degree, master’s degree preferred.
• 3-5 years OPO experience in authorization, leadership experience required.
• CPTC preferred but not required.
• Valid Driver’s License with ability to pass MVR underwriting requirements.

We offer a competitive compensation package including:

• Up to 184 hours of PTO in the first year.
• Up to 72 hours of Sick Time in the first year.
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage.
• 403(b) plan with matching contribution.
• Company‑provided term life, AD&D, and long‑term disability insurance.
• Wellness Program.
• Supplemental insurance benefits such as accident coverage and short‑term disability.
• Discounts on home/auto/renter/pet insurance.
• Cell phone discounts through Verizon.
• Meal Per Diems when actively on cases.

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e‑mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e‑mail. Please note – you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.