This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations ...
This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations ...
Director, Events and Strategic Engagement
Washington, DC · On-site
$120K - $150K/yr
Reporting to the President & CEO, the Director will provide strategic and operational leadership ... Oversee event operations, including venues, vendors, contracts, audiovisual production ...
Director, Events and Strategic Engagement
Washington, DC · On-site
$120K - $150K/yr
Reporting to the President & CEO, the Director will provide strategic and operational leadership ... Oversee event operations, including venues, vendors, contracts, audiovisual production ...
... directing the workflow of technicians and assisting management with suggestions for operational ... Event Technology • Responsible for accurate and timely setup, operation, and breakdown of ...
... directing the workflow of technicians and assisting management with suggestions for operational ... Event Technology • Responsible for accurate and timely setup, operation, and breakdown of ...
... directing the workflow of technicians and assisting management with suggestions for operational ... Event Technology • Responsible for accurate and timely setup, operation, and breakdown of ...
... directing the workflow of technicians and assisting management with suggestions for operational ... Event Technology • Responsible for accurate and timely setup, operation, and breakdown of ...
Events Parking Operations Manager
College Park, MD · On-site
$70K - $84K/yr
This position serves as the primary point of contact for event organizers, university departments ... Skill in collaborating effectively with Managers, Assistant Directors, and Directors to identify ...
Events Parking Operations Manager
College Park, MD · On-site
$70K - $84K/yr
This position serves as the primary point of contact for event organizers, university departments ... Skill in collaborating effectively with Managers, Assistant Directors, and Directors to identify ...
Director of Operations
Alexandria, VA · On-site
$110 - $150/hr
Director of Operations**DEPARTMENT:** Operations**REPORTS TO:** Assistant General Manager**FLSA ... Legends Global is the premier partner to the world's greatest live events, venues, and brands. We ...
Director of Operations
Alexandria, VA · On-site
$110 - $150/hr
Director of Operations**DEPARTMENT:** Operations**REPORTS TO:** Assistant General Manager**FLSA ... Legends Global is the premier partner to the world's greatest live events, venues, and brands. We ...
Event Manager Designate
$51K - $63K/yr
When not assigned to a location, EMD provides operational support, quality assurance, training ... Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using ...
Event Manager Designate
$51K - $63K/yr
When not assigned to a location, EMD provides operational support, quality assurance, training ... Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using ...
Senior Event Manager
Bethesda, MD · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Event Manager
Bethesda, MD · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Event Operations Manager - Gaylord National Resort & Convention Center, National Harbor, MD
Oxon Hill, MD · On-site
This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations ...
Event Operations Manager - Gaylord National Resort & Convention Center, National Harbor, MD
Oxon Hill, MD · On-site
This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations ...
Senior Events Manager
Washington, DC · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Events Manager
Washington, DC · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Quick apply
Sr Event Sales Manager
Washington, DC · On-site
$110K - $120K/yr
... Director of Sales while being accountable to the VP of Event Sales & Business Development. While you will collaborate with the operations team to ensure seamless event transitions, the primary focus ...
Senior Events Manager
Washington, DC · On-site
$84K - $109K/yr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Events Manager
Washington, DC · On-site
$84K - $109K/yr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Manager, Convention Operations
Mclean, VA · On-site
$90K - $110K/yr
Are you an organized, detail-driven event professional with a passion for bringing large-scale ... of Directors, manufacturers, state associations (ATAEs), 20 Groups, exhibitors, and affiliate ...
Quick apply
Manager, Convention Operations
Mclean, VA · On-site
$90K - $110K/yr
Are you an organized, detail-driven event professional with a passion for bringing large-scale ... of Directors, manufacturers, state associations (ATAEs), 20 Groups, exhibitors, and affiliate ...
Senior Events Manager
Washington, DC · On-site
$85K - $109K/yr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Events Manager
Washington, DC · On-site
$85K - $109K/yr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Events Manager
Washington, DC · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Senior Events Manager
Washington, DC · On-site
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
FLEX OSR Senior Event Manager, In-Market San Francisco
Bethesda, MD · On-site
$37.01 - $47.59/hr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
FLEX OSR Senior Event Manager, In-Market San Francisco
Bethesda, MD · On-site
$37.01 - $47.59/hr
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on ...
Seasonal - Event Manager (Nationals Park)
Washington, DC · On-site
$1.8K - $2.0K/wk
Direct Zone Managers to adjust area coverage as conditions shift throughout the night Reporting * Complete end-of-night operational reports and submit to the Event Producer on schedule * Track and ...
Quick apply
Seasonal - Event Manager (Nationals Park)
Washington, DC · On-site
$1.8K - $2.0K/wk
Direct Zone Managers to adjust area coverage as conditions shift throughout the night Reporting * Complete end-of-night operational reports and submit to the Event Producer on schedule * Track and ...
Director Event Operations information
What does a director of event operations do?
A Director of Event Operations is responsible for overseeing all aspects of event planning and execution within an organization. This includes coordinating logistics, managing staff and vendors, ensuring event budgets are maintained, and troubleshooting any issues that arise before or during the event. They work closely with clients, stakeholders, and other departments to ensure that events run smoothly and meet organizational goals. Their leadership is crucial for delivering successful events that meet expectations and create positive experiences for attendees.
What are the key skills and qualifications needed to thrive as a director of event operations, and why are they important?
To thrive as a Director of Event Operations, you need extensive experience in event planning, logistics management, and a background in hospitality or business, often supported by a relevant bachelor's degree. Familiarity with event management software, budgeting tools, and project management systems is essential. Leadership, problem-solving, and exceptional communication skills set top performers apart in this position. These skills ensure seamless event execution, efficient team coordination, and high client satisfaction in a dynamic environment.
How does a director of event operations typically collaborate with other departments to ensure successful event execution?
A Director of Event Operations works closely with various internal teams such as marketing, sales, finance, and facilities to coordinate all aspects of event planning and execution. They lead cross-functional meetings to align on event objectives, logistics, and resource allocation, ensuring each department understands its responsibilities and timelines. Effective communication and leadership are key, as the director must balance competing priorities and resolve issues quickly to keep events on track. This collaborative approach not only streamlines operations but also enhances the attendee experience and overall success of the event.
What is the difference between Director Event Operations vs Event Manager?
| Aspect | Director Event Operations | Event Manager |
|---|---|---|
| Responsibilities | Oversees overall event strategy, manages multiple teams, and ensures event success at a high level | Executes event plans, manages logistics, and coordinates on-site activities |
| Required Credentials | Bachelor's degree in hospitality, marketing, or related field; extensive experience in event planning | Bachelor's degree or diploma; experience in event coordination |
| Work Environment | Corporate offices, large event venues, overseeing multiple events | On-site at event locations, managing day-to-day event operations |
The main difference between a Director Event Operations and an Event Manager lies in scope and level of responsibility. The Director oversees strategic planning and multiple events, while the Event Manager handles the execution of individual events. Both roles require relevant experience and credentials, but the Director's role is more focused on leadership and high-level coordination.
What are the most commonly searched types of Event Operations jobs in Washington?
The most popular types of Event Operations jobs in Washington are:
Full-time
Re-posted 18 days ago
Encore Global rating
6.6
Based on 164 frontline employees who took The Breakroom Quiz
18th of 36 rated event venues
Job description
Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
Customer Service
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
• Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
• Promotes and reinforces a positive working environment centered on Encore core values.
• Hire, develop, lead and motivate a talented team of technicians and operational support staff.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
• Manage human resource related issues including performance management, salary administration and training and development.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
• Registers and recommends team members for additional training opportunities as needed.
Job Qualifications
• High School Diploma is required. Bachelor's degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Manages Ambiguity
Drive Results
• Directs Work
• Achieves Goals
See The Big Picture
• Financial Acumen
Value People
• Builds Effective Teams
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 2-3 hours per day
• Standing: 3-4 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Auditory/Visual Requirements
• Close Vision: Frequently
• Distance Vision: Frequently
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
Customer Service
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
• Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
• Promotes and reinforces a positive working environment centered on Encore core values.
• Hire, develop, lead and motivate a talented team of technicians and operational support staff.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
• Manage human resource related issues including performance management, salary administration and training and development.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
• Registers and recommends team members for additional training opportunities as needed.
Job Qualifications
• High School Diploma is required. Bachelor's degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Manages Ambiguity
Drive Results
• Directs Work
• Achieves Goals
See The Big Picture
• Financial Acumen
Value People
• Builds Effective Teams
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 2-3 hours per day
• Standing: 3-4 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Auditory/Visual Requirements
• Close Vision: Frequently
• Distance Vision: Frequently
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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