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Director Disney Call Center Jobs (NOW HIRING)

Nearu

Director of Call Center Operations

Charlotte, NC · On-site

$120 - $150/hr

Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

As the Director of Call Center Operations, you will own the systems, people‑readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   About the Role:    * The Call Center Representative is an integral member of the Admissions ...

MTM LLC

Director of Call Center Operations

Colts Neck, NJ · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

RemX is seeking Direct Hire Call Center Agents with Banking experience for a reputable company located in Alpharetta GA. Fully onsite - Direct Hire ( No contract ) • Banking Experience Preferred ...

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All JobsDisney Call Center JobsDirector Disney Call Center Jobs

Director Disney Call Center information

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$160K

How much do director disney call center jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director disney call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Disney Call Center vs Customer Service Manager Disney Call Center?

AspectDirector Disney Call CenterCustomer Service Manager Disney Call Center
Primary FocusOversees overall call center operations, strategy, and team leadershipManages daily customer service team activities and performance
Required CredentialsBachelor's degree, leadership experience, industry knowledgeHigh school diploma or equivalent, customer service experience
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team meetings
Typical ResponsibilitiesSetting policies, managing budgets, high-level decision makingTraining staff, resolving customer issues, monitoring service quality

The main difference between a Director Disney Call Center and a Customer Service Manager Disney Call Center lies in scope and responsibilities. The director focuses on strategic leadership and overall operations, while the manager handles day-to-day team management and customer interactions. Both roles require customer service knowledge, but the director's role is more strategic and senior.

What cities are hiring for Director Disney Call Center jobs? Cities with the most Director Disney Call Center job openings:
What are the most commonly searched types of Disney Call Center jobs? The most popular types of Disney Call Center jobs are:
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Director Disney Call Center jobs near you

Director of Call Center Operations

Nearu

Charlotte, NC • On-site

$120 - $150/hr

Other

Re-posted 23 days ago

NearU rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

236th of 278 rated repair and maintenance companies

Job description

NearU Services, 2550 West Tyvola Road, Charlotte, North Carolina, United States of America

Job Description

Job Title: Director of Call Center Operations
Company: NearU Services

About Us:
NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across the country. We are committed to delivering exceptional customer experiences, operational excellence, and a culture where our team members can thrive and grow.

Position Summary:
NearU Services is seeking a strategic and results-driven Director of Call Center Operations to lead and optimize our multi-location call center operations. This leader will be responsible for driving performance, enhancing customer experience, implementing scalable processes, and developing high-performing teams. The ideal candidate brings a balance of data-driven decision-making, strong leadership, and a passion for service excellence.

Key Responsibilities:

  • Lead daily operations of the call center, ensuring high performance across scheduling, dispatch support, and customer service functions
  • Develop and execute strategies to improve key metrics such as conversion rates, call quality, speed to answer, and customer satisfaction
  • Build, mentor, and manage call center leadership and frontline teams
  • Establish and maintain KPIs, reporting dashboards, and performance tracking
  • Partner with field operations and brand leaders to align call center support with business needs
  • Implement best practices, training programs, and quality assurance processes
  • Evaluate and optimize call routing, workforce management, and technology platforms
  • Drive continuous improvement initiatives and scalability across multiple brands

Qualifications:

  • 7+ years of call center leadership experience, preferably in home services or a multi-location environment
  • Proven track record of improving performance metrics and scaling operations
  • Strong analytical and problem-solving skills with experience using data to drive decisions
  • Experience with call center technologies, CRM/ATS systems, and workforce management tools
  • Excellent leadership, communication, and team development skills
  • Ability to manage multiple priorities in a fast-paced environment

What We Offer:

  • Competitive salary and performance-based incentives
  • Opportunity to lead and shape a growing, national platform
  • Collaborative, high-energy culture focused on results and people
  • Career growth and leadership development opportunities

Equal Employment Opportunity (EEO) Statement:
NearU Services is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

NearU Services, 2550 West Tyvola Road, Charlotte, North Carolina, United States of America

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