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Director Disney Call Center Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

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Director Disney Call Center information

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$44K

$103K

$160K

How much do director disney call center jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director disney call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Disney Call Center vs Customer Service Manager Disney Call Center?

AspectDirector Disney Call CenterCustomer Service Manager Disney Call Center
Primary FocusOversees overall call center operations, strategy, and team leadershipManages daily customer service team activities and performance
Required CredentialsBachelor's degree, leadership experience, industry knowledgeHigh school diploma or equivalent, customer service experience
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team meetings
Typical ResponsibilitiesSetting policies, managing budgets, high-level decision makingTraining staff, resolving customer issues, monitoring service quality

The main difference between a Director Disney Call Center and a Customer Service Manager Disney Call Center lies in scope and responsibilities. The director focuses on strategic leadership and overall operations, while the manager handles day-to-day team management and customer interactions. Both roles require customer service knowledge, but the director's role is more strategic and senior.

How much does Disney call center pay?

The average pay for a Disney call center representative ranges from $14 to $20 per hour, depending on experience and location. Salaries for supervisory roles can be higher, often exceeding $50,000 annually. Compensation may also include benefits such as health insurance and employee discounts.

What's the highest paying job at Disney?

At Disney, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) are among the highest paying positions, often earning multi-million dollar compensation packages including salary, bonuses, and stock options. These roles require extensive leadership experience, strategic skills, and often a background in entertainment or media industries.

Is it hard to get hired at Disney corporate?

Getting hired as a Director at Disney Call Center can be competitive, often requiring extensive experience in customer service management, strong leadership skills, and relevant industry knowledge. The hiring process typically involves multiple interviews, assessments, and a thorough review of qualifications. Candidates with a proven track record in call center operations and leadership are more likely to succeed.

How much does a Disney director get paid?

A Disney director typically earns between $100,000 and $200,000 annually, depending on experience, location, and specific department. Directors at Disney often oversee large teams and projects, requiring strong leadership and industry knowledge.
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What are the most commonly searched types of Disney Call Center jobs? The most popular types of Disney Call Center jobs are:
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Director Disney Call Center jobs near you

Call Center Director

Intangible Assets

Vernon Hills, IL • On-site

$150K - $170K/yr

Full-time

Posted 9 days ago

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time