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Director Disney Call Center Jobs in Reston, VA (NOW HIRING)

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... Collaborates closely with the Department Director on the planning and implementation of both short ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF. 8. Provide ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF. 8. Provide ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Direct calls appropriately and escalate when necessary * Collaborate with clinical teams to support ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

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All JobsDisney Call Center JobsDirector Disney Call Center JobsDirector Disney Call Center Jobs in Reston, VA

Director Disney Call Center information

See Reston, VA salary details

$45.8K

$107.2K

$166.5K

How much do director disney call center jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director disney call center in Reston, VA is $107,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $124,800.00 per year, depending on experience, location, and employer.

What is the difference between Director Disney Call Center vs Customer Service Manager Disney Call Center?

AspectDirector Disney Call CenterCustomer Service Manager Disney Call Center
Primary FocusOversees overall call center operations, strategy, and team leadershipManages daily customer service team activities and performance
Required CredentialsBachelor's degree, leadership experience, industry knowledgeHigh school diploma or equivalent, customer service experience
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team meetings
Typical ResponsibilitiesSetting policies, managing budgets, high-level decision makingTraining staff, resolving customer issues, monitoring service quality

The main difference between a Director Disney Call Center and a Customer Service Manager Disney Call Center lies in scope and responsibilities. The director focuses on strategic leadership and overall operations, while the manager handles day-to-day team management and customer interactions. Both roles require customer service knowledge, but the director's role is more strategic and senior.

What cities near Reston, VA are hiring for Director Disney Call Center jobs?

Cities near Reston, VA with the most Director Disney Call Center job openings:

Director Disney Call Center jobs near you

Supervisor Call Center

MedStar Health

Washington, DC • On-site

$49K - $87K/yr

Full-time

Posted 25 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

133rd of 896 rated healthcare providers

Job description

About the Job
Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication services across the hospital. This role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Responsibilities include establishing and maintaining productivity standards managing and updating critical communication databases and providing administrative support for communication systems and workflows. The position is also responsible for the inventory management distribution and maintenance of telecommunications equipment including pagers and related communication devices. In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide incidents. Collaborates closely with the Department Director on the planning and implementation of both short- and long-term operational goals while supporting program development and process improvement initiatives.
Primary Duties and Responsibilities
  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe efficient and uninterrupted communication services across the hospital 24/7.
  • Supervises Call Center associates providing daily leadership coaching performance feedback training and operational support to ensure high-quality service and accountability.
  • Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
  • Monitors staffing schedules call volume workflow and coverage needs to ensure appropriate staffing levels during peak periods weekends holidays and emergency situations.
  • Supports onboarding and training of new associates ensuring competency in call handling paging protocols emergency communication procedures downtime procedures and communication systems such as SPOK.
  • Provides technical expertise related to hospital communication systems including phones pagers on-call schedules directories code paging and emergency notification platforms.
  • Maintains and updates critical communication databases directories and escalation pathways to ensure timely and accurate communication.
  • Manages inventory activation deactivations distribution and tracking of telecommunication equipment including pagers and related devices.
  • Supports emergency preparedness and hospital incident response by ensuring the Call Center maintains operational readiness during emergencies disasters and system outages.
  • Participates in multidisciplinary and quality service improvement teams and maintains effective working relationships with other departments.
  • Assists the Department Director with administrative responsibilities reporting auditing productivity policy development and process improvement initiatives.
  • Ensures all operations are conducted in compliance with regulatory requirements and hospital policies procedures and service standards.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimal Qualifications
Education
  • Bachelor's degree preferred
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 1-2 years Customer Service and/or Call Center Operations Experience preferred
  • 1-2 years Supervisory Experience preferred
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities
  • Sound leadership management and organizational skills in.
  • Knowledge of healthcare telecommunications systems and related equipment.
  • Possess good written and verbal communication skills.
  • Ability to present information and justification with tact and sound reasoning.
  • Familiar with telecommunication systems equipment and operational effectiveness.
  • Knowledge of paging technologies and emergency procedures.
  • Knowledge of good customer communication practices and procedures.

This position has a hiring range of
USD $49,192.00 - USD $87,422.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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