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Director Desktop Support Manager Jobs in Wisconsin

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician - Backfill - WWZT

New Berlin, WI · On-site

$18 - $20/hr

Desktop Support Technician Backfill opportunity only - NOT FULL TIME Onsite 100% - Mon-Fri 8a-5p ... To set up and manage user accounts and permissions to consent access to a network. * Upholding and ...

New

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin ... Strong time management, problem solving, troubleshooting and multi-tasking ability. * Experience in ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

Manage incoming service desk requests, document work performed, and provide updates through the ... Practical experience supporting Microsoft Windows 10 and other Microsoft desktop environments.

Robert Half

Help Desk/Desktop Support Analyst

Milwaukee, WI · On-site

$22.80 - $26.40/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices ...

AA2IT

Desktop Support Tech I - Waukesha

Waukesha, WI · On-site

$20.25 - $25.75/hr

AA2IT is seeking a Desktop Support Tech I to provide exceptional customer service and technical ... to manage multiple, simultaneous tasks, client relationships and expectations • Strong ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

... direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a ... Familiarity with IT asset management processes and best practices. Key Skills * Desktop Support

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

... direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a ... Familiarity with IT asset management processes and best practices. Key Skills * Desktop Support

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All JobsDesktop Support JobsDirector Desktop Support Manager JobsDirector Desktop Support Manager Jobs in Wisconsin

Director Desktop Support Manager information

What is the difference between Director Desktop Support Manager vs Desktop Support Supervisor?

AspectDirector Desktop Support ManagerDesktop Support Supervisor
ResponsibilitiesOversees multiple support teams, develops strategies, manages budgets, and aligns support services with organizational goals.Supervises daily support operations, manages support staff, and ensures timely resolution of user issues.
Required CredentialsBachelor’s degree in IT or related field, often with management certifications; extensive experience in desktop support roles.
Work EnvironmentExecutive-level setting, collaborating with senior management, overseeing multiple teams or departments.
Common UsageUsed in large organizations or enterprises with complex support structures.

The main difference between a Director Desktop Support Manager and a Desktop Support Supervisor lies in scope and responsibilities. The director focuses on strategic planning, budget management, and overseeing multiple teams, while the supervisor handles daily operations and team supervision. Both roles require relevant IT experience and leadership skills, but the director's role is more strategic and organizational.

What does a director desktop support manager do?

A Director Desktop Support Manager oversees the planning, coordination, and management of desktop support teams that provide technical assistance to end-users. They develop support strategies, ensure service quality, manage budgets, and collaborate with other IT departments to maintain efficient technology operations. Strong leadership, technical knowledge, and experience with support tools like ticketing systems are essential for this role.

What cities in Wisconsin are hiring for Director Desktop Support Manager jobs?

Cities in Wisconsin with the most Director Desktop Support Manager job openings:

Director Desktop Support Manager jobs near you

Desktop Support Technician

Milwaukee, WI • On-site

Medical College of WI
See more jobs at Medical College of WIexternal

$20 - $25.25/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

The mission of the Medical College of Wisconsin is to be a national leader in the education and development of the next generation of physicians and scientists; to discover and translate new knowledge in the biomedical sciences; to provide cutting-edge, interdisciplinary and compassionate clinical care of the highest quality; to improve the health of the communities we serve. Founded in 1893 as the Wisconsin College of Physicians and Surgeons. Formerly associated with Marquette University.

Job Description

Primary Functions

1. Document and route, resolve, or escalate incidents and service requests within Service Management system.

2. Respond to inquiries in person, over the phone, or via email with a high rate of first contact resolution.

3. Act as single point of contact for customer / user base.

4. Monitor / cycle Service Management queue according to a first in first out priority, while adhering to defined impact and urgency classifications.

5. Perform User Account Management within Active Directory

6. Assist in documenting internal processes and procedures.

7. Participate in the knowledge management process, creating and reviewing knowledge articles, and performing root cause analysis.

8. Handle / perform functional and hierarchal escalations.

9. Design and document technical processes and procedures.

10. Serve as a communication link between business partners and departments.

11. Collaborate with Desktop team on advanced technical issues.

12. Assist with onboarding of new team members.

13. Assist other IS staff members with projects and/or administrative tasks as needed.

Knowledge - Skills - Abilities

Performs active listening and delivery empathy when responding to customer inquires

Act as a technical generalist / resource.

Communicates professionally and clearly verbally and in writing.

Plans and organizes work according to established priorities.

Demonstrates cooperation, courtesy and consideration when working with others.

Demonstrates accuracy and attention to detail.

Maintains effective working relationships with supervisor and co-workers.

Demonstrates personal integrity in all interactions.

Requires basic analytical and problem solving skills.

Ability to learn new tasks quickly, asking questions as appropriate

Complete assignments accurately within established deadlines.

Ability to work independently and as part of a team.

Strives to meet and exceed customer needs and expectations

Manages and prioritizes various tasks simultaneously.

Qualifications

Specifications

Appropriate education and/or experience may be substituted on equivalent basis

Minimum Required Education: High school diploma

Minimum Required Experience: 3 years

Preferred Education: Bachelor's Degree in Computer Science, Information Systems, or related field

Preferred Experience: 4+ years of related experience

Certification: HDI CSR, HDI SCA, CompTIA A+, ITIL Foundation (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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