Director Desktop Support Manager Jobs in Madison, WI

Location: Remote with occasional onsite visits for troubleshooting, equipment support, and project work

Our client is seeking an experienced Desktop Support Technician III to provide advanced desktop support within a large enterprise environment supporting more than 10,000 users and 9,000+ devices. This role combines high-level technical support responsibilities with project-based work and requires someone who can effectively manage both day-to-day support activities and longer-term initiatives.

The ideal candidate will have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused approach to resolving technical issues.

• Provide Tier 3 support for workstation hardware and software issues
• Support, maintain, and troubleshoot Windows operating systems
• Install, configure, and maintain desktop and laptop hardware
• Support peripheral devices including printers, scanners, and related equipment
• Manage and resolve incidents and service requests within established service levels
• Assist with desktop and infrastructure-related projects as a technical resource
• Document troubleshooting steps, resolutions, and support activities
• Collaborate with team members while also working independently on assigned tasks
• Deliver professional and effective communication to end users and stakeholders

• 5+ years of Tier 3 desktop support experience
• 5+ years of experience supporting workstation hardware and software
• 5+ years of incident and service request management experience
• 5+ years of customer-facing technical support experience
• Strong experience with:
  • Windows 11
  • Active Directory
  • Hardware troubleshooting and support
  • PowerShell
• Excellent written and verbal communication skills
• Ability to balance project work alongside operational support responsibilities

• Experience packaging applications for enterprise deployment using tools such as SCCM, MECM, Ivanti, or similar solutions
• Patch management experience
• Operating system imaging and deployment experience
• Learning Management System (LMS) support experience
• Google Workspace administration or support experience
• Microsoft Group Policy (GPO) experience
• Experience supporting large enterprise environments

• Windows 11
• Active Directory
• PowerShell
• Enterprise desktop management tools
• Printers, scanners, and peripheral devices
• SCCM/MECM, Ivanti, or similar deployment tools

• Strong technical troubleshooting skills
• Customer-service oriented mindset
• Able to prioritize and manage multiple tasks effectively
• Comfortable working independently and within a team environment
• Detail-oriented with strong organizational skills
• Proven ability to support large-scale enterprise environments

Experience Level: Intermediate +

This is an excellent opportunity for a Desktop Support professional looking to work in a complex enterprise environment while contributing to both operational support and strategic technology projects.

This is a Contract position based out of Madison, WI.

The pay range for this position is $25.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.