Essential Functions and Responsibilities:
- Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
- Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
- Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
- Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
- Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
- Successfully execute project plans through their completion for assigned service implementations
- Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
- Act as and provide escalation support for the company’s customer support and sales teams
- Ensure customer concerns are proactively communicated to management and team members as appropriate
- Document and deliver project status updates to all necessary individuals responsible for the service activity
- Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
- Responsible for keeping current on all product releases and enhanced/modified features
- Perform demonstrations/presentations of the company’s products and solutions to customers
- Actively participate in tradeshows, workshops and educational events as needed
- Perform other related duties as assigned
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Requirements
Knowledge, Skills, and Abilities:
- Working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
- Working knowledge of or ability to learn Data Innovations’ products
- Excellent interpersonal and presentation skills
- Excellent analytical and problem solving skills
- Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
- Self-motivation and ability to successfully work independently
- Ability to deliver and portray the Company’s solutions in a positive and professional manner
- Effective ability to teach and instruct peers and clients
- Demonstrated knowledge of and ability to execute upon the principles surrounding project management
- Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
- Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
- Must comply with company vaccination policy
- Ability to follow DI’s policies and procedures
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Education and/or Experience
Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.
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Physical Requirements/Working Conditions
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.
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Preferred Skills and Experience
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
- Medical Technologist (ASCP, NCA, or equivalent) certification
- Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
- Demonstrated experience using Data Innovations’ products/services
- Certification in Project Management
- Previous consulting experience
- Experience conducting adult education training courses
- Proficiency with Microsoft Office and SharePoint applications
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Supervision Level
This person reports directly to either the Manager, Implementation Consulting or the Director, Implementation Consulting.
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Compensation and BenefitsÂ
Salary Range: $87,246 - $132,598Â (Compensation will vary based on skills and experience)Â
Bonus Eligibility: Full-time, non-sales employees are eligible for DI’s annual bonus plan based on company and individual performance.
Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan. Â