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Director Customer Service Strategy Jobs (NOW HIRING)

Ben Bridge Jeweler, Inc.

The Director champions a customer-centric culture and partners with internal and external ... service excellence programs. * Experience developing and executing customer experience strategies ...

Adobe

Director, Customer Value

Manhattan, NY · On-site

... most strategic accounts. This role spans the entire post-sales customer lifecycle--ensuring ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...

THOMSON REUTERS

Director, Customer Trust

New York, NY · Hybrid

Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and ... Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to ...

Verisk

Director, Customer Care

Lehi, UT · On-site

$115K - $130K/yr

Monitor trends, identify risks, and proactively adjust strategy to maintain service levels ... direct customers across the entire policy lifecycle of life and annuities for both individual and ...

Reveal

Director, Customer Success

Chicago, IL · On-site

... of strategic initiatives that strengthen the customer experience. In this role, you will work ... service. Our office is conveniently located in the heart of Chicago with easy access to major ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our ... strategic initiatives. - Demonstrated experience leading customer success, sales, or other service ...

Verizon

Director - Customer Growth

Temple Terrace, FL · On-site

Identify, plan, and execute strategies for achieving monthly, quarterly, and annual sales goals ... Four or more years of SAAS, marketing, training, and/or customer service experience. * Effective ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... This leader will be responsible for leading and scaling a high-performing customer service team ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and own QXO's Customer Experience strategy, operating principles, and service standards ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

Amplify

Amplify is seeking a strategic and empathetic leader to join our team as the Director of Customer ... Act as the "Voice of the Customer" internally to influence product roadmap and service improvements.

Verisk

Director, Customer Care

Lehi, UT · On-site

We are seeking an experienced and strategic leader to join our organization as Director, Customer ... Monitor trends, identify risks, and proactively adjust strategy to maintain service levels

Adobe

Director, Customer Value

Minneapolis, MN · On-site

... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ... Strategic problem solver with a track record of driving business results through customer ...

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Director Customer Service Strategy information

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How much do director customer service strategy jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director customer service strategy in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Customer Service Strategy jobs?

For Director Customer Service Strategy jobs, the most frequently searched job titles are:

Infographic showing various Director Customer Service Strategy job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 2% Part Time, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Service - Trucking/Transportation

Lancaster, TX • On-site

FFE Transportation Services
1 - 5K employees
Learn more about FFE Transportation Servicesexternal

Full-time

Re-posted 13 days ago

Job description

Frozen Food Express is looking for a Customer Service Director for our Lancaster, TX location.
Responsibilities:
  • Drive superior customer service through effective processes, proactive problem resolution, and departmental best practices.
  • Maintain regular contact with customers to identify potential issues, negotiate solutions and ensure on-time delivery.
  • Review and resolve customer complaints promptly, to ensure high levels of customer satisfaction.
  • Assist in customer problem escalation by offering critical oversight and perspective.
  • Create and execute growth strategies to maximize account profitability and customer retention.
  • Identify and implement initiatives that enhance service quality, productivity, and profitability.
  • Conduct ongoing analysis of customer needs and expectations, adapting approaches as necessary.
  • Develop, implement and continually refine customer service policies and procedures.
  • Monitor reporting and database accuracy, implementing improvements as needed.
  • Oversee all aspects of supervision for business unit staff, including daily customer service operations, scheduling, recruitment, performance reviews, and personnel actions
  • Maintain and cultivate a positive work environment by supporting sales objectives, clearly communicating goals, fostering teamwork, delivering training, coaching team members, and reinforcing positive performance.
  • Ensure necessary tools and resources are available for delivering high-quality service.
  • Define, communicate, and uphold customer service standards across the team.
  • Plan, prioritize and delegate tasks to ensure efficient departmental workflow.
  • Leverage call monitoring, team feedback, and customer input to recommend improvements that boost first call resolution and overall service quality.
  • Coordinate and collaborate with internal departments to enhance customer experience.
  • Provide support to VP, Directors and other Managers as needed.
  • Ensure comprehensive account coverage during Account Manager absences.
  • Provide after-hours support and maintain availability, including nights and weekends.
  • Stay current on industry trends and actively participate in network groups.
  • Perform additional duties as assigned.

Requirements
  • Minimum two years' experience in telephone sales or dispatch.
  • Must have 4+ years of management experience (required)
  • Call Center/Customer Service leadership experience and experience leading team members
  • Ability to inspire and lead others to attain company goals.
  • IT competent, previous experience with Microsoft Office and the latest software applications.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal/written communications.
  • Highly motivated, flexible and great attitude.
  • In-depth knowledge of customer service principles and practices
  • Organizational skills for planning, decision-making and executing with excellence
  • Skilled in developing standards and process improvement
  • Strong interpersonal skills with the ability to lead and work within a team structure
  • Ability to learn and build upon industry specific information for future professional growth
  • Transportation Industry experience required

Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening. Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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