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Director Customer Sales Support Representative Jobs in Indiana

Shorr Packaging

Customer Support Rep I

Indianapolis, IN · On-site

$16.25 - $20.75/hr

The Customer Support Representative I is responsible for conducting pre-order research and entering ... Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and ...

New

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Your Company Name

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Archer Daniels Midland

$16.25 - $20.75/hr

Customer Support Representative - Evansville, IN ADM Grain This is a full-time, non-exempt position ... as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team ...

Hydrotech Isaacs

Inside Sales Rep

Fort Wayne, IN · On-site

Description The Inside Sales & Customer Support Representative serves as the primary point of contact for an assigned customer base, managing quote requests, purchase orders, customer inquiries, and ...

Hydrotech Isaacs

Inside Sales Rep

Fort Wayne, IN · On-site

The Inside Sales & Customer Support Representative serves as the primary point of contact for an assigned customer base, managing quote requests, purchase orders, customer inquiries, and sales ...

Rudd Equipment

Product Support Rep

Indianapolis, IN · On-site

Product Support Representative We are seeking a Product Support Representative responsible for ... Increase parts and service sales to all customers, with special attention to accounts with which ...

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Showing results 1-20

All JobsCustomer Sales Support Representative JobsDirector Customer Sales Support Representative JobsDirector Customer Sales Support Representative Jobs in Indiana

Director Customer Sales Support Representative information

What is the difference between Director Customer Sales Support Representative vs Customer Service Manager?

AspectDirector Customer Sales Support RepresentativeCustomer Service Manager
Primary FocusOversees sales support teams, drives customer sales strategiesManages customer service operations, ensures customer satisfaction
CredentialsTypically requires sales, business, or related experience; often a bachelor's degreeUsually requires customer service or management experience; often a bachelor's degree
Work EnvironmentCorporate sales/support departments, client-facing rolesCustomer service centers, call centers, retail or service settings
Industry UsageCommon in sales-driven industries like retail, tech, and manufacturingWidely used across retail, hospitality, and service industries

The main difference is that the Director Customer Sales Support Representative focuses on supporting sales efforts and managing sales support teams, while the Customer Service Manager emphasizes overall customer satisfaction and service operations. Both roles require strong communication skills and industry knowledge but serve different strategic functions within an organization.

What are the most commonly searched types of Customer Sales Support Representative jobs in Indiana?

The most popular types of Customer Sales Support Representative jobs in Indiana are:

What cities in Indiana are hiring for Director Customer Sales Support Representative jobs?

Cities in Indiana with the most Director Customer Sales Support Representative job openings:

Director Customer Sales Support Representative jobs near you

Customer Support Rep I

Shorr Packaging

Indianapolis, IN • On-site

$16.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Shorr Packaging rating

3.1

Company rating: 3.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

430th of 430 rated retail wholesalers

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.
Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
  • Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
  • Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
  • Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
  • Release customer sales orders from Shorr's Order Manager portal to Sxe.
  • Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
  • Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
  • Setting up new customer accounts and ship to's in Shorr's ERP system.
  • Add customer contacts and other account updates in Shorr's CRM.
  • Manage customer requests for packing lists, BOL's, and POD's
  • Create manual invoices for customers and/or process invoices in customer portals as required.

Problem Resolution:
  • Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
  • Resolve sales order and invoice rejections in customer portals.
  • Other duties may be assigned.

Requirements
  • Associates Degree or equivalent experience required
  • Experience with MS Word, Excel and Outlook.
  • Knowledge of ERP, CRM and ecommerce platforms is a plus.
  • Prior data entry experience in an ERP and/or ecommerce platform.
  • Demonstrated ability to work with detailed information.
  • Excellent communication skills and ability to work in a fast-paced team environment.
  • Demonstration of excellent organization skills while managing time sensitive processes.
  • Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Compensation The base pay range for this role is $22 - $25 per year.
Shorr Packaging does not provide work authorization sponsorship for this position.
Shorr Benefits
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It!
  • Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
  • Generous PTO with vacation, sick and floating holidays.
  • 401K plan plus matching
  • Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

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