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Overnight Customer Sales Support Representative Jobs in Indiana

Shorr Packaging

Customer Support Rep I

Indianapolis, IN · On-site

$16.25 - $20.75/hr

The Customer Support Representative I is responsible for conducting pre-order research and entering ... Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Your Company Name

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Using our point-of-sale system to access information and process transactions * Resolving customer ...

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All JobsCustomer Sales Support Representative JobsOvernight Customer Sales Support Representative JobsOvernight Customer Sales Support Representative Jobs in Indiana

Overnight Customer Sales Support Representative information

What is the difference between Overnight Customer Sales Support Representative vs Customer Service Representative?

AspectOvernight Customer Sales Support RepresentativeCustomer Service Representative
Primary RoleAssists customers with sales inquiries, processes orders, and provides support during overnight shiftsHandles customer inquiries, resolves issues, and provides general support during regular business hours
Work EnvironmentNight shift, often in call centers or retail support centersDay shift, in office or call center settings
Required CredentialsHigh school diploma, sales/customer service experience, communication skillsHigh school diploma, customer service experience, communication skills

The main difference lies in their work hours and focus. Overnight Customer Sales Support Representatives primarily work during night shifts, focusing on sales support and order processing, while Customer Service Representatives typically work during daytime hours, handling a broader range of customer issues. Both roles require similar skills and credentials but serve different operational needs and schedules.

What are the most commonly searched types of Customer Sales Support Representative jobs in Indiana?

The most popular types of Customer Sales Support Representative jobs in Indiana are:

What cities in Indiana are hiring for Overnight Customer Sales Support Representative jobs?

Cities in Indiana with the most Overnight Customer Sales Support Representative job openings:

Overnight Customer Sales Support Representative jobs near you

Customer Support Rep I

Shorr Packaging

Indianapolis, IN • On-site

$16.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Shorr Packaging rating

3.1

Company rating: 3.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

429th of 429 rated retail wholesalers

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.
Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
  • Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
  • Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
  • Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
  • Release customer sales orders from Shorr's Order Manager portal to Sxe.
  • Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
  • Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
  • Setting up new customer accounts and ship to's in Shorr's ERP system.
  • Add customer contacts and other account updates in Shorr's CRM.
  • Manage customer requests for packing lists, BOL's, and POD's
  • Create manual invoices for customers and/or process invoices in customer portals as required.

Problem Resolution:
  • Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
  • Resolve sales order and invoice rejections in customer portals.
  • Other duties may be assigned.

Requirements
  • Associates Degree or equivalent experience required
  • Experience with MS Word, Excel and Outlook.
  • Knowledge of ERP, CRM and ecommerce platforms is a plus.
  • Prior data entry experience in an ERP and/or ecommerce platform.
  • Demonstrated ability to work with detailed information.
  • Excellent communication skills and ability to work in a fast-paced team environment.
  • Demonstration of excellent organization skills while managing time sensitive processes.
  • Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Compensation The base pay range for this role is $22 - $25 per year.
Shorr Packaging does not provide work authorization sponsorship for this position.
Shorr Benefits
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It!
  • Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
  • Generous PTO with vacation, sick and floating holidays.
  • 401K plan plus matching
  • Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

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