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Director Customer Loyalty Program Jobs (NOW HIRING)

Hanna Andersson

Associate Manager, Campaigns

Portland, OR

$91K - $119K/yr

Partner with the Director, CRM and Loyalty to ensure loyalty campaign execution is aligned to the program calendar and member engagement strategy. CRM and Loyalty Creative Briefing Own creative ...

PGA TOUR Superstore

Sr. Manager, Loyalty

Roswell, GA · On-site

$116K - $153K/yr

This role will lead the evolution of our customer loyalty program, transforming it from a ... direct authority. * Familiarity with CRM systems, CDPs, marketing automation platforms, and loyalty ...

Hanna Andersson

Associate Manager, Campaigns

Portland, OR · On-site +1

$91K - $119K/yr

Loyalty Campaign Execution • Execute loyalty program communications in alignment with the strategy and calendar managed by the Director, CRM and Loyalty, ensuring member offers, rewards campaigns ...

THOMSON REUTERS

Director, Customer Trust

New York, NY · Hybrid

... loyalty and growth. About the Role In this opportunity as Director, Customer Trust, you will ... Capability to operate at multiple levels, from leading cross-functional program teams to hands-on ...

THOMSON REUTERS

Director, Customer Trust

Eagan, MN · Hybrid

... loyalty and growth. About the Role In this opportunity as Director, Customer Trust, you will ... Capability to operate at multiple levels, from leading cross-functional program teams to hands-on ...

Snipes

Director, Loyalty & CRM

Bensalem, PA · On-site

SNIPES Director, Loyalty & CRM Bensalem, PA Hybrid We live sneakers, streetwear, and neighborhood ... Through our community program "SNIPES serves" and its localized approach we support the needs of ...

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Showing results 1-20

All JobsDirector Customer Loyalty Program Jobs

Director Customer Loyalty Program information

See salary details

$34.5K

$71.8K

$114K

How much do director customer loyalty program jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director customer loyalty program in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Customer Loyalty Program vs Customer Loyalty Manager?

AspectDirector Customer Loyalty ProgramCustomer Loyalty Manager
ResponsibilitiesOversees loyalty strategy, develops programs, manages teams, and aligns initiatives with business goalsExecutes loyalty programs, manages day-to-day operations, analyzes customer data, and reports performance
Required CredentialsBachelor's degree, experience in marketing or customer engagement, leadership skillsBachelor's degree, experience in marketing or customer service, data analysis skills
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesOperational tasks, customer interaction, data management
Industry UsageCommon in retail, hospitality, and service sectorsWidely used across similar industries for loyalty program management

The main difference is that the Director Customer Loyalty Program focuses on strategic leadership and program development, while the Customer Loyalty Manager handles daily operations and execution. Both roles require relevant experience and skills, but the director typically oversees teams and sets overall strategy.

Infographic showing various Director Customer Loyalty Program job openings in the United States as of May 2026, with employment types broken down into 17% Full Time, and 83% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.
Associate Manager, Campaigns

Associate Manager, Campaigns

Hanna Andersson

Portland, OR

$91K - $119K/yr

Full-time

Posted 13 days ago

Job description

We are the champions of childhood
 
Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children's brands.

We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand's success, and we actively encourage our team members to maintain a healthy balance in their daily lives.

Position Summary

The Associate Manager, Campaigns is responsible for the end-to-end creative briefing, production, execution, and quality assurance of Email campaigns and loyalty program communications at Hanna Andersson. This role is the operational engine ofthe campaign program, ensuring every customer touchpoint is designed, built accurately, deployed on time, and aligned to brandand strategic objectives, with a customer focused lens. 

The Associate Manager works closely with the Director, CRM and Loyalty on campaign planning, execution, and reporting, andpartners with Creative Services, the Site team, and the Manager, Lifecycle and Personalization to deliver a cohesive, high-quality channel and customer experience. The ideal candidate brings strong attention to detail, technical platform proficiency, and a problem-solving mindset that keeps execution moving in a fast-paced environment.

What You'll Do:

Campaign Production and Execution

Own end-to-end campaign production across Email and loyalty program communications, including building, testing, QAing, and deploying campaigns in Bloomreach (ESP).
Build and maintain the integrated campaign marketing calendar in partnership with the Director, CRM and Loyalty, ensuring accuracy, completeness, and cross-channel alignment.
Build and update email mocks in Figma to reflect campaign structure, promotional strategy, and segmentation.
Lead the weekly Wall Walk meeting to ensure execution alignment and finalize email mocks for the team. Ensure campaign flow across any given week, timeframe and day is maximized for customer experience and supports commercial plan.
Manage and assign Subject Lines and Preheaders handed off from Creative Services, ensuring strong messaging to drive open rates and calls to action, accuracy and avoiding duplication.
Build email mocks for executive review for key promotional events.
Code HTML emails as needed for customization, personalization, and layout execution.
Manage creative asset collection and handoff, ensuring timely delivery and efficient file production.
Implement email linking strategy in partnership with the Site team.
Identify and recommend opportunities to streamline production processes and operations through automation and AI.

Loyalty Campaign Execution

Execute loyalty program communications in alignment with the strategy and calendar managed by the Director, CRM and Loyalty, ensuring member offers, rewards campaigns, and loyalty-specific messaging are accurate, on-brand, and correctly segmented for the intended audience.
Partner with the Director, CRM and Loyalty to ensure loyalty campaign execution is aligned to the program calendar and member engagement strategy.

CRM and Loyalty Creative Briefing

Own creative briefing for CRM and loyalty campaigns, translating campaign strategy and calendar priorities into clear, accurate briefs for Creative Services.
Ensure all briefs reflect correct offer details, audience segmentation, channel coordination, and brand requirements, serving as the accuracy checkpoint between strategy and execution.
Partner with the Director, CRM and Loyalty to maintain the loyalty and CRM campaign calendar, ensuring briefing timelines support deployment schedules.
Coordinate briefing across Email, SMS, and loyalty touchpoints to ensure cross-channel consistency and message coherence for every customer interaction.

Quality Assurance and Reporting

Execute a detailed QA process across all campaigns and loyalty communications, ensuring correct creative, linking, tracking, segmentation, and personalization before deployment.
Analyze and report on campaign and loyalty communication performance on a weekly, monthly, and quarterly basis, communicating insights and recommendations to the Director, CRM and Loyalty.
Identify opportunities to improve channel productivity and execution efficiency based on performance data.

Cross-Functional Partnership

Partner with Creative Services to manage the creative production process, ensuring timely delivery of assets and adherence to brand guidelines.
Collaborate with the Site team on landing page experiences and email linking strategy to maximize CRM-to-site conversion.
Partner with the Manager, Lifecycle and Personalization on automation execution support and segmentation accuracy and with the Associate Manager, Automations and SMS as needed to coordinate cross-channel communications. 
Stay current on email best practices, platform capabilities, and relevant compliance requirements including CAN-SPAM, CCPA, and GDPR.

You Should Have:

2+ years of relevant experience in email marketing, campaign production, or CRM execution, preferably in an eCommerce or DTC environment.
Hands-on experience with an email service provider; Bloomreach experience strongly preferred.
SMS campaign execution experience preferred; Attentive experience a plus.
Proficiency in HTML and CSS preferred.
Experience with Figma or similar design mock tools.
Familiarity with CDPs or other segmentation tools a plus.
Exceptional attention to detail, time management, and the ability to prioritize projects effectively to meet deadlines.
Strong project management and communication skills.
Familiarity with analytical tools and the ability to interpret KPIs and make program recommendations.
Understanding of email best practices and a strong knowledge of CAN-SPAM, CCPA, and GDPR.
Comfort with AI tooling and automation platforms as part of an evolving CRM execution environment.

$71,000 - $85,000 a year
Hanna Talent Cultivation Standards:
With a rise in cyber-criminal activity, please note Hanna will never:
-Ask for any sensitive personal information via email, text, or other forms of instant messaging
-Interview you via email and/or send you a list of questions in lieu of an interview
-Extend an offer without speaking to you via phone or video call
-Ask for bank account or financial information during the recruiting process

Legitimate email communication will only be done to and from @hannaandersson.com email addresses. Please examine messages carefully to ensure this is the domain you are receiving messages from, as cybercriminals may also utilize domains that look similar but may have one letter off (such as @hannaandersson.com).

Legitimate candidate application submissions are received directly from the applicant. All unsolicited third-party submissions will be considered illegitimate and will not be reviewed or considered for hire.

Hanna Andersson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an Equal Opportunity Employer, Hanna Andersson prohibits discrimination, harassment, and retaliation of any kind. Hanna Andersson encourages applicants of all ages.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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